Paytm Reviews & Insights

Score8.4 out of 10

54 Reviews and Ratings

Community insights

TrustRadius Insights for Paytm are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Diverse Payment Options: Users have found the payment options offered by Paytm to be diverse, with multiple options available for making payments. This has been mentioned positively by a significant number of reviewers, indicating that they appreciate the flexibility and convenience provided by Paytm.

Low Payment Charges: The low payment charges of Paytm have been appreciated by users, as it allows them to save money on transactions. Many reviewers have specifically mentioned this aspect in their feedback, suggesting that they value the cost-effectiveness of using Paytm for their payments.

Instant Settlement of Funds: Users are impressed by the instant settlement of funds to their bank accounts when using Paytm. Several reviewers have highlighted this feature, indicating that Paytm provides a fast and efficient payment system. This quick processing time has contributed to a positive experience for many users.

Reviews

22 Reviews

Seamless payment app with versatile service support

Rating: 8 out of 10

Incentivized

January 14, 2025

Use Cases and Deployment Scope

Paytm can be used for several financial transactions inside any organization. Employer can easily pay their clients and employees using Paytm QR Code or Paytm link. Optionally if an employee wants advanced emergency salary so organization can use Paytm to send that fund instantly.

Pros

As per my long experience with Paytm, any payment done using Paytm is real quick so if you want to pay for last minute bills or bookings you can use Paytm
Paytm offers incredibly wide set of services and managing all of them using single app is convenient process for us.
Best part is we still get cashback and rewards on payments which is now missing with other payment apps.

Cons

Not satisfied with the customer support they provide.
Current user interface is little bit clumsy and difficult to understand. UI can be designed in little more sorted way.
Paytm encounters transaction failure sometimes and delayed customer support creates a panic in users.

Likelihood to Recommend

Paytm has been made a well versatile app for users but there is scope for improvement also. There should be one option to block payment pop-ups from unknown and unregistered numbers else user might lose their money.

Aishwarya Varshney

Infrastructure Engineer in Information Technology at American Express (10,001+ employees)

Vetted Review

4 years of experience

Verified on LinkedIn

Faster Payments

Rating: 8 out of 10

Incentivized

January 7, 2025

Use Cases and Deployment Scope

Use for all UPI payments for personal as well as official purposes. Sometimes payment amount limit restriction and also the restriction on payment types like Rupay credit cards are always challenging.

Pros

Faster Payements
Cashback offers
Promotional codes

Cons

Restrictions on Rupay cards
Payment limit from merchant side
Poor customer support

Likelihood to Recommend

Good in-terms of sending reminders on Electricity bill payments and credit card bill payments.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

6 years of experience

Paytm Honest review

Rating: 8 out of 10

Incentivized

April 28, 2022

Use Cases and Deployment Scope

Paytm is a great application/software and also a payment gateway to integrate with different applications. It has a lot of in-app stuff to work with, including recharge, rent, and mutual funds. You can tickets donat, transfer money, UPI integration, and add Paytm as a payment gateway to your software and applications. The documentation is simple and available and easy to use and integrate with any software. Different open rest APIs are available to consume for seamless integration.

Pros

Payment gateway - APIs and integration
Mutual funds.
Bookings and recharge.

Cons

Paytm Mall UI
Paytm mall supply chain and delivery service.
More documentation and wide support of programming languages to integrate.

Likelihood to Recommend

Best suited for bookings, UPI, and also mutual funds. Paytm Payments bank is also good.

Not suited for buying stuff from the mall.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Payment Solution

Rating: 9 out of 10

Incentivized

April 18, 2022

Use Cases and Deployment Scope

The primary use of Paytm in our company is as a payment gateway service. We partner with Razorpay pay to use the services of Paytm, which include UPI, credit card, debit card, and Paytm wallet service. Our Advantage Club wallet is also compatible with Paytm as Paytm is one of the most commonly used online wallets in India so it is kind of evident to partner with such a big player in the market.

Pros

Smooth transaction
Reward schemes
UPI
User Interface
Easy compatibility

Cons

Sometimes payment get stuck
Requirement of high speed internet
Loading time

Likelihood to Recommend

It has high fidelity when it comes to making small amounts of payments to local merchants, shops, and/or online stores, whether it be through their wallet or through UPI. A large number of payments can be made through the app in a day. However, it is not very suitable when it comes to making payments when the monetary amount is high, or when transactions such as paying salaries are involved. Traditional methods such as net banking triumph in these scenarios

Darpan Chauhan

Marketing Manager in Marketing at Advantage Club (51-200 employees)

Vetted Review

4 years of experience

Payment friendly Paytm!

Rating: 10 out of 10

Incentivized

April 15, 2022

Use Cases and Deployment Scope

Paytm has helped us build a digital and cashless economy. It has helped organizations ease payments to employees. Things like opening a Paytm bank account have also become quite easy.

Pros

Making bill payments
Flight booking
Credit card payment

Cons

The icons are too conjusted
The features need to be properly sorted
The interface can be better

Likelihood to Recommend

It is well suited for corporate gifting, and bill payments. However if one is expecting to get a lot of cashbacks that might not be possible.

Sarwat Fazela

Quality Analyst(Statistics) in Product Management at Evelyn Learning Systems Pvt. Ltd. (501-1000 employees)

Vetted Review

1 year of experience

View profile

Paytm in daily use.

Rating: 7 out of 10

Incentivized

April 14, 2022

Use Cases and Deployment Scope

I use Paytm for my personal things, like daily usage for UPI or bank transaction. Also for train, bus ticket booking. This is the biggest reason for staying so long Paytm that they have really good and user friendly UI for ticket booking.

Pros

They have best ticket booking system.
Payment store is really useful.
UPI and bank transaction makes things easy.

Cons

The biggest thing is UI. They should separate the section.
Paytm provides so many features that really great, but the only problem is they have really messy things to show. They should sho minimum and dashboard with proper separation.
They should improve and speed and click identification and routing of application.

Likelihood to Recommend

If you wanna pay any bill or wants to book any tickets it's the best platform. For worse, Even hanging so many features it's hard to understand the user what thing is where. And they keep changing the location of options like passbook, ticket booking, scan, and pay. User is lazy to read the thing's name and all, they just remember which things were where and keep using it.

Verified User

Engineer in Engineering (11-50 employees)

Vetted Review

3 years of experience

Amazing Fintech Service App

Rating: 9 out of 10

Incentivized

April 1, 2022

Use Cases and Deployment Scope

Paytm is highly used among people to transfer currency online direct to their bank account. There are many features where Paytm is the leader in fintech technology. We have been using Paytm for a long time in our organization to transfer money directly to other people. Any event organized by the company is directly sent to their Paytm account and also used to send Gift Cards to other people on a special occasions.

Pros

Money Transfer Bank to Bank Account
Scan and Pay Money
Online Bill Payment
Online Booking

Cons

User Interface needs to be improved and upgraded
Faced money transfer issues sometimes and get delayed amount transfer details
The Online Convenient fee for booking online is quite high as compared to other application.

Likelihood to Recommend

Paytm had helped us a lot while paying online bills and quick scan QR Code and pay the amount in seconds. It had make our life easier as there is no need to carry cash every time. All payments can be done through online UPI transfer. It also helped our employees to transfer funds and buy our events tickets online on Paytm only.

Verified User

Consultant in Engineering (10,001+ employees)

Vetted Review

5 years of experience

Great tool for small business e-commerce

Rating: 7 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

We are a non-profit org selling souvenirs and events. We found it difficult to receive and track payments from our customers. Now we use paytm to receive payment from customers for the products and events we sell.

Pros

Helps send payment QR code to customers easily from mobile device
Helps track payments and let's us process orders against payment
Enables UPI payment better than other prividers

Cons

Would like a billing feature that can help send bills to customers
Feature to include a link to send payments
Customer support is an area of improvement

Likelihood to Recommend

Paytm is great for small businesses to conduct ecommerce quickly without much effort and spend on payment gateway. It's great way to solicit payment via mobile device. Especially if your customer base and engagement is primarily via mobile devices.

Verified User

Advisor in Marketing (1-10 employees)

Vetted Review

3 years of experience

Best Payment Gateway to use for E - Commerce businesses

Rating: 8 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

I use Paytm for my transactions as well as the payment gateway for collecting payments from people. To be honest I haven't faced a lot of problems with Paytm. I have good experience in developing and working with this kind of technology. So, I haven't faced any issues. I would like to appreciate the User Interface design of Paytm.
I have used Paytm in an e-commerce website as a payment gateway I found it very useful but I faced some problems, I was able to solve them but I have got to do a lot of research. As a developer, I like documentation of Paytm it's very clear and with video instructions.

Pros

Payment Gateway
Security
Rewards

Cons

International Payments.
Auto Pay and repetitive payments
Splitting money between group of people and sending them in one click.

Likelihood to Recommend

The suitable scenarios for Paytm are well suited for businesses and E-Commerce stores as a payment gateway. I don't like to use Paytm if there are international transactions involved I feel.

Verified User

Engineer in Manufacturing (1-10 employees)

Vetted Review

3 years of experience

Easy Payment Solution For SMEs

Rating: 9 out of 10

Incentivized

March 23, 2022

Use Cases and Deployment Scope

In our organization we have implemented Paytm as payment solution where it helped us to accept payments from our customers instantly with higher success rate. It allows both domestic and international payments in a single platform. Through this payment gateway customers get various types of payment methods like Debit/Credit card, Prepaid card, UPI, Net Banking, Wallet, etc. It increased our sales as customers got easy payment solution for our services. It helps to pay all types of bills on its platform. Through this payment gateway you can create business QR code to accept payments instantly with notification.

Pros

It has multiple payment options
Lowest payment charges
Funds get settled to bank account instantly
Higher payment success rate

Cons

Need to add more wallets like amazonpay, Mobikwik, freecharge, etc.
Customer support quality needs to improve
Provides less offers

Likelihood to Recommend

The portal is easy to understand. Anyone can use this payment gateway on their website or app. Small businesses also can use this gateway to accept payments from their customers. Payment notifications are instant and received fund gets settled in bank account without any delay. Provides less payment gateway charges for debit, credit, and prepaid cards where with UPI and rupay payment gateway charges are zero. It has a unique dashboard to monitor transaction details. Available in both web and mobile application.

Rajkishore Mohapatra

Founder & CEO in Corporate at Mohapatra Enterprises (11-50 employees)

Vetted Review

3 years of experience

View profile

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