Faster Payments
Updated May 24, 2025

Faster Payments

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paytm

Use for all UPI payments for personal as well as official purposes. Sometimes payment amount limit restriction and also the restriction on payment types like Rupay credit cards are always challenging.

Pros

  • Faster Payements
  • Cashback offers
  • Promotional codes

Cons

  • Restrictions on Rupay cards
  • Payment limit from merchant side
  • Poor customer support
  • Quick payments
  • Hassle free settlements
  • Customer support still need improvements
UPI Payments faster and easier. Good in-terms of sending reminders on Electricity bill payments and credit card bill payments.
Promotional codes and cashback offers . Good in-terms of sending reminders on Electricity bill payments and credit card bill payments.

Do you think Paytm delivers good value for the price?

Yes

Are you happy with Paytm's feature set?

Yes

Did Paytm live up to sales and marketing promises?

No

Did implementation of Paytm go as expected?

Yes

Would you buy Paytm again?

Yes

Good in-terms of sending reminders on Electricity bill payments and credit card bill payments.

Paytm Feature Ratings

Payment Gateways
5.8
Fraud Detection
6
API or SDK
6
Recurring Payment Support
6
Billing and Invoicing Support
6
Global Support
5
Payment Form Acceptance
6

Using Paytm

Electronic & digital Payments processing .
30 - Payments Scheme,
Payments processing
Payments Execution Engine(XCT)
  • Bill Payments
  • Promotional Offers
  • Customer support
  • Customer Service
  • Promotional offers
  • Bill Payments
  • Bill Payments
  • Loan Management
  • Credit Management
Good in-terms of sending reminders on Electricity bill payments and credit card bill payments.

Evaluating Paytm and Competitors

Not Sure
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
User friendly GUI
Promotional offers
Customer Satisfactions.
Credit management
Best offers , Quick TAT & Customer satisfactions

Paytm Implementation

Not applicable
  • Implemented in-house
  • Third-party professional services
SWIFT
Change management was a big part of the implementation and was well-handled - Extended Governance process on change management
  • Extended outages
  • Bug fixes

Paytm Training

Configuring Paytm

Paytm Support

Need slight improvement on issues TAT
ProsCons
Kept well informed
Immediate help available
Poor followup
Problems left unsolved
Slow Initial Response
Not Applicable
Good in-terms of sending reminders on Electricity bill payments and credit card bill payments.

Using Paytm

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Inconsistent
Lots to learn
  • Bill Payments
  • Mobile Recharge
  • Credit card bill payments
  • TNEB Electric bill payment
  • Gas silinder bookings
Yes - Integrated with customer personal email to fetch the bill payments & credit card payments and timely reminder for the customer.

Paytm Reliability

Easy to integrate
Planned outages & downtime window
Slight improvements required

Integrating Paytm

Good to integrate with banking payments system.
  • Payments
  • Mobile Banking
  • Payment Gateways
  • Third party payment wallets
I.e., Amazon Pay ,
  • Single Signon
  • API (e.g. SOAP or REST)
Integration with the third party payments.

Relationship with Paytm

Upgrading Paytm

  • Bill payments
  • Third party wallet management
  • Improvements on UI
  • Payments Banking

Comments

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