Seamless payment app with versatile service support
January 14, 2025

Seamless payment app with versatile service support

Aishwarya Varshney | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paytm

Paytm can be used for several financial transactions inside any organization. Employer can easily pay their clients and employees using Paytm QR Code or Paytm link. Optionally if an employee wants advanced emergency salary so organization can use Paytm to send that fund instantly.

Pros

  • As per my long experience with Paytm, any payment done using Paytm is real quick so if you want to pay for last minute bills or bookings you can use Paytm
  • Paytm offers incredibly wide set of services and managing all of them using single app is convenient process for us.
  • Best part is we still get cashback and rewards on payments which is now missing with other payment apps.

Cons

  • Not satisfied with the customer support they provide.
  • Current user interface is little bit clumsy and difficult to understand. UI can be designed in little more sorted way.
  • Paytm encounters transaction failure sometimes and delayed customer support creates a panic in users.
  • Paytm offers quick and secure payment service for businesses. Just one QR Code for business and it becomes effortless for customer to pay on the go.
  • Transaction and platform fees is very less in comparison to other banking platforms. So this is a cost effective option for businesses.
  • Paytm business easily drives customers by leveraging financial trust and fast engagement.
Paytm is highly usable due to its wide range of services, seamless payment structure and user friendly UI support.
Paytm is all in one junction for all daily life needs and business use cases. It's versatility in all the services makes it the only best app in market.

Do you think Paytm delivers good value for the price?

Yes

Are you happy with Paytm's feature set?

Yes

Did Paytm live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paytm go as expected?

I wasn't involved with the implementation phase

Would you buy Paytm again?

Yes

Paytm has been made a well versatile app for users but there is scope for improvement also. There should be one option to block payment pop-ups from unknown and unregistered numbers else user might lose their money.

Paytm Feature Ratings

Fraud Detection
6
API or SDK
7
Recurring Payment Support
8
Billing and Invoicing Support
8
Global Support
6
Payment Form Acceptance
7

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