Item: Paytm
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We are a non-profit org selling souvenirs and events. We found it difficult to receive and track payments from our customers. Now we use paytm to receive payment from customers for the products and events we sell.

Pros and Cons

Helps send payment QR code to customers easily from mobile device
Helps track payments and let's us process orders against payment
Enables UPI payment better than other prividers

Would like a billing feature that can help send bills to customers
Feature to include a link to send payments
Customer support is an area of improvement

Most Important Features

Ability to send QR code for payment
On time alerts for payment receipt
Ability to do all transactions on mobile device

Return on Investment

Our payments from customers were done quicker than other methods like bank transfer etc... helping us sell more souvenirs
Customers were happy to use a mobile device payment methods such as UPI

Alternatives Considered

Razorpay Payment Gateway and Even Instapay

Paytm doesn't charge a fee for payment gateway. Provides UPI capability for mobile payment making it easy for customers.

Key Insights

Do you think Paytm delivers good value for the price?

Yes

Are you happy with Paytm's feature set?

Yes

Did Paytm live up to sales and marketing promises?

Yes

Did implementation of Paytm go as expected?

Yes

Would you buy Paytm again?

Yes

Likelihood to Recommend

Paytm is great for small businesses to conduct ecommerce quickly without much effort and spend on payment gateway. It's great way to solicit payment via mobile device. Especially if your customer base and engagement is primarily via mobile devices.

Users and Roles

2 - Fianance, sales & marketing

Great tool for small business e-commerce

Overall Satisfaction with Paytm