Pinpointe On-Demand Reviews and Ratings

Rating: 9.1 out of 10

Score

9.1 out of 10

Community insights

TrustRadius Insights for Pinpointe On-Demand are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clean and Easy-to-Use Interface: Several users have praised the product for its clean and easy-to-use interface. They have found it intuitive to navigate, allowing them to quickly set up templates, create new campaigns, and maintain databases and lists within the product.

Impressive Statistical Reporting Capabilities: Many reviewers have been impressed with the statistical reporting capabilities of the product. They have highlighted its ability to gather and report various statistics such as email opens, link tracking, and page visits. Users specifically mentioned that the statistical reporting per email and across the entire account was very impressive.

Responsive Customer Support: The quick response time of the customer support has been appreciated by multiple users. They have mentioned receiving replies from the support team within one hour. Additionally, when encountering a problem that turned out to be a bug, users were put in direct contact with the development team for prompt resolution or temporary workarounds.

Reviews

9 Reviews

Pinpointe delivers for Toons 'n Tips

Rating: 10 out of 10

June 3, 2022

Use Cases and Deployment Scope

I have a large number of small business accounts for that I provide email drip marketing campaigns featuring my cartoons. I use Pinpointe to maintain databases, design templates, and send out monthly or bi-weekly campaigns. Having a reliable and productive platform is crucial to my business. And the ability to use my creativity for my clients is also critical. Pinpointe provides that. I also love the ability for my clients to go on the platform and see all their statistics in real-time. I couldn't find any other email service provider to do that. Also having a dashboard with all my clients for me to go in and out of each account to see statistics and to create new campaigns. Also the ability to not only schedule the initial campaign but to schedule, a follow-up campaign for the non-openers gives my clients additional activity. I have to say that I am really pleased with the platform and the outstanding service they gave me to get set up and continue to give me whenever I have a problem or a question. Pinpointe clearly was a platform that I was looking for to operate my email drip marketing service.

Pros

Maintain databases and lists
Set up templates
Set up new campaigns
Schedule initial campaigns and follow up campaign to Non-openers
Access to Statistics from my accounts

Cons

Make it Easier to set up the re-send campaign

Likelihood to Recommend

They did a good job setting up a dashboard for me with my many small accounts. It makes it easy to go from one account to the other.

Michael Marks, CBI

President, Cartoonist in Marketing at Toons 'n Tips Drip Marketing (1-10 employees)

Vetted Review

Reseller

1 year of experience

View profile

Detailed Reporting Will Tell You Everything You Need To Know

Rating: 8 out of 10

Incentivized

March 16, 2018

Use Cases and Deployment Scope

Our Marketing Department uses Pinpointe to manage and send email marketing campaigns. We use Pinpointe specifically for specially targeted campaigns as its segmentation is very user-friendly.

Pros

List segmentation
Provides detailed reporting
Highly customizable emails
Shows how an email will look across various platforms

Cons

Can be more costly than other services

Likelihood to Recommend

Pinpointe is great for sending targeted emails. We like to use them for smaller, emails to segmented groups.

We noticed a higher bounce rate than our other provider, so we are more selective with who we email via Pinpointe.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

2 years of experience

Pinpointe is #1 with a Great Builder and Great Service

Rating: 9 out of 10

November 29, 2017

Use Cases and Deployment Scope

We use Pinpointe to send emails to our members including newsletters and marketing emails. We are currently signed up with Pinpointe's Enterprise program. We're able to have sub-accounts and separate

databases that allow a separation of companies that are under one roof. With

the white-label feature in Enterprise we can use our own company links to

share. The responsiveness that the builder brings to the table has improved the

continuity of our content over all email inboxes.

<p>

</p><p>The comprehensive builder is easy to use and makes our emails highly

customizable, and there is a wysiwyg

editor still to use if building by html code is preferred. The multi-inbox previewer is helpful

to see what's working or not working especially when working in the wysiwyg.

Overall, if we find anything that could be improved on occasionally and we bring it

up to the technical support, not only are they quick to respond, they are

already talking about when it's rolling out. They are always improving and

surprising us with new and exciting features like the 100s of stock photos

available for use. They are simply great to work with. </p>

Pros

The detailed statistics page is really helpful.
Excellent and flexible Builder.
Customer Service responds within one hour.
Stock photos included.
Database separation & sub-accounts.
Excellent multi-inbox previewer available.
Responsive templates.
Invaluable webinars and training.

Cons

There's no real customer service chat at the moment, but you do have an account rep and they do email you back quickly and are very helpful.

Likelihood to Recommend

Pinpointe is great for researching statistics. Previously we had another email service and the emails would show up poorly across various inboxes. Now it is much more consistent across the board with the builder. Pinpointe doesn't have an account bracket for free users so it is probably best for those with a few more customers on their list.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

2 years of experience

Use it for multiple businesses

Rating: 10 out of 10

November 6, 2017

Use Cases and Deployment Scope

[It's] Used for email marketing campaigns for multiple websites. Great for improving inbox delivery. Good tools to customize emails even if you don't know HTML. A/B testing and reporting are great too. Sub-accounts are a nice way for a manager to oversee multiple users and/or multiple domains for more cohesive marketing strategies.

Pros

Email editor
Testing and reports
Support
Good IP reputation to ensure deliverability
Tools to help reduce spam score for outgoing emails

Cons

No free account for smaller users
Could use additional templates

Likelihood to Recommend

It's great for professionals and beginners with a list over 2K. Easy to use and good training for those without experience.

Ben Wood

Broker in Sales at Robbins Trading Company (11-50 employees)

Vetted Review

3 years of experience

View profile

#1 Email Marketing Service

Rating: 10 out of 10

November 3, 2017

Use Cases and Deployment Scope

We use Pinpointe on a daily basis to stay in contact with our subscribers and send out daily newsletters. It is used across the entire organization. It addresses the issue of engagement. With Pinpointe we are able to stay engaged with our readers and drive a lot of traffic to the site.

<ul><li>Support is helpful. You typically get a reply within an hour and the support staff is very knowledgeable </li><li>Inbox / Deliverability has been better than other systems we tested.</li><li>Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker.</li></ul>

Pros

Support is helpful. You typically get a reply within an hour and the support staff is very knowledgeable
Inbox / Deliverability has been better than other systems we tested.
Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker

Cons

More templates on the drag and drop builder

Likelihood to Recommend

Pinpointe doesn't have a price point for small senders, or a free account. Pinpointe targets higher volume senders and Enterprises.

Jose Viana

Director of Design in Marketing at AdvisorHUB Inc. (11-50 employees)

Vetted Review

4 years of experience

View profile

Pinpointe Produces Results.

Rating: 9 out of 10

Incentivized

October 19, 2017

Use Cases and Deployment Scope

General Networks as a whole is using Pinpointe to send and manage email marketing campaigns. Our favorite feature is being able to receive a granular report of email campaign statistics. To find out how many bounces, unsubscribes, opens, and clicks is very useful information to use when it comes to moving forward with the leads/prospects. Also, the easy extraction of data into an Excel sheet is a huge plus when it comes to sharing the results of our email campaigns.

Pros

The analytics and reporting tools that give us the statistics on the email campaign. Being able to extract this information into an Excel sheet makes sharing results across the board much easier.
To find out how many bounces, unsubscribes, opens, and clicks is very useful information to use when it comes to moving forward with the leads/prospects.
Having the option to personalize pre-made templates or create your own allows you to tailor your email campaign to fit your company's brand--a huge part of showing/creating your identity as a company.

Cons

Depending on the amount, when I am in the middle of uploading a list of contacts I get bumped out and have to submit a request to increase my dataset. That being said, our company as a whole is happy with what Pinpointe provides us with as is.

Likelihood to Recommend

The best features for me personally are the analytics and reporting tools of how to get statistics on the email campaign. To find out how many bounces, unsubscribes, opens, and clicks is an added plus for me to use for following up with a contact. The ability to extract the metrics to an Excel file is very helpful to upper management.

Alex Ashbaugh

Support Specialist in Professional Services at General Networks Corporation (51-200 employees)

Vetted Review

5 years of experience

View profile

Email Marketing Swiss Army Knife

Rating: 10 out of 10

October 19, 2017

Use Cases and Deployment Scope

I've implemented Pinpointe at nearly every company I've worked for - that's how much I like it and find it to be a successful tool to use. It has solved the issue of how do we reliably communicate marketing and announcement material to our current customers and prospects, while also managing our contact database? With integrations into things like SalesForce, an API, and WordPress, it's adaptable to nearly every situation.

I recommend Pinpointe to every single one of my clients. It's an easy-to-use application, the support team and development team are very responsive and helpful, and it hits all the right notes for managing contacts and sending marketing emails en masse.

Pros

Clean, easy to use UI (little outdated, but they are rolling out a new look slowly)
Lots of statistics gathering and reporting, from email opens to link tracking to page visits. Very impressive statistical reporting per email and across an entire account
Support is quick, usually responding in < 1 hour. When a problem really turns out to be a bug, they've put me in direct contact with development to fix it or find a temporary workaround
Deliverability of emails are better than other systems I've tested (the emails get sent and arrive when I plan, and look just like I designed them in the system)
Lots of email tools - split testing, inbox previewing, spam checker
Offers an Enterprise edition (several clients of mine specifically needed this)

Cons

There is no price point for small senders (as in, send only a few emails a month or to very small groups), and there is no free tier account. They target high volume senders and enterprise customers primarily.
Campaign builder options include a WYSIWYG and a drag-and-drop builder. The builder is fun to use and emails are true to design, but there is a lack of templates right now.

Likelihood to Recommend

Pinpointe is perfect for managing large numbers of contacts, including gathering new contacts and storing them throughout your databases, which can further be broken into lists and then individual tags for sorting and sending.

Where it really excels is in the email marketing sector. We are able to send as many as several hundred thousand emails per hour, making sure all of our customers get time sensitive marketing material quickly.

Christopher Boyd

Developer/Programmer in Information Technology at Cre8tiveCoder (51-200 employees)

Vetted Review

4 years of experience

View profile

Pinpointe Is The Leader

Rating: 8 out of 10

October 22, 2014

Use Cases and Deployment Scope

Pinpointe On-Demand is used across the entire organization ; we send over 1 million emails per month to help us increase brand awareness and generate leads for our clients.

Pros

An easy to use interface to send emails
Pinpointe's customer service is fantastic. They are very responsive and frequently go above and beyond with customization and data base help.
Powerful reporting and segmentation capabilities .

Cons

it would be nice if one could create a segment that allowed sending to a contact or list (s) if they havent been emailed in a defined time frame

Likelihood to Recommend

I have experience with the other major platforms (email service providers) and Pinpointe is the best overall.

Sean Shea

Founder in Sales at Virtual Strategy Magazine (11-50 employees)

Vetted Review

4 years of experience

Pinpointe is a Critical Component of Demand Generation & Nurturing Campaigns

Rating: 10 out of 10

October 14, 2014

Use Cases and Deployment Scope

<div>Pinpointe’s email marketing solution is one of the few email vendors in the market that is able to meet our closed-loop marketing objectives. Our marketing department needs to accurately track and analyze our email marketing program efficiency and Pinpointe has advanced targeting and segmentation tools that go beyond the basics of simple email marketing. It’s also important for us to be able to send personalized and targeted emails on behalf of our sales and lead development teams. With Pinpointe we can choose, for each contact in our database, whom each email campaign appears to be coming from.

Pinpointe has many of the tools that are offered by marketing automation companies, but at a fraction of the cost. The technology is easy-to-use and you can ramp up quickly to generate results overnight. A great tool to evaluate for your email marketing campaign needs.

</div><div>

</div>

Pros

Easy to Use, Intuitive Technology
Great reporting/analytics available
Very good support

Cons

Nothing at this point to report

Likelihood to Recommend

Understand volume of emails you are seeking to distribute monthly in order to understand which plan is best suited for your requirements.

Donna Parent

Vice President, Marketing in Marketing at Aternity, Inc. (51-200 employees)

Vetted Review

6 years of experience

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Reviews and Ratings

Pinpointe is #1 with a Great Builder and Great Service

Rating: 9 out of 10

November 29, 2017

Use Cases and Deployment Scope

We use Pinpointe to send emails to our members including newsletters and marketing emails. We are currently signed up with Pinpointe's Enterprise program. We're able to have sub-accounts and separate

databases that allow a separation of companies that are under one roof. With

the white-label feature in Enterprise we can use our own company links to

share. The responsiveness that the builder brings to the table has improved the

continuity of our content over all email inboxes.

<p>

</p><p>The comprehensive builder is easy to use and makes our emails highly

customizable, and there is a wysiwyg

editor still to use if building by html code is preferred. The multi-inbox previewer is helpful

to see what's working or not working especially when working in the wysiwyg.

Overall, if we find anything that could be improved on occasionally and we bring it

up to the technical support, not only are they quick to respond, they are

already talking about when it's rolling out. They are always improving and

surprising us with new and exciting features like the 100s of stock photos

available for use. They are simply great to work with. </p>

Pros

The detailed statistics page is really helpful.
Excellent and flexible Builder.
Customer Service responds within one hour.
Stock photos included.
Database separation & sub-accounts.
Excellent multi-inbox previewer available.
Responsive templates.
Invaluable webinars and training.

Cons

There's no real customer service chat at the moment, but you do have an account rep and they do email you back quickly and are very helpful.

Likelihood to Recommend

Verified User

Director in Marketing (1-10 employees)

Vetted Review

2 years of experience