Pinpointe is #1 with a Great Builder and Great Service
November 29, 2017

Pinpointe is #1 with a Great Builder and Great Service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pinpointe On-Demand

We use Pinpointe to send emails to our members including newsletters and marketing emails. We are currently signed up with Pinpointe's Enterprise program. We're able to have sub-accounts and separate
databases that allow a separation of companies that are under one roof. With
the white-label feature in Enterprise we can use our own company links to
share. The responsiveness that the builder brings to the table has improved the
continuity of our content over all email inboxes.

The comprehensive builder is easy to use and makes our emails highly
customizable, and there is a wysiwyg
editor still to use if building by html code is preferred. The multi-inbox previewer is helpful
to see what's working or not working especially when working in the wysiwyg.
Overall, if we find anything that could be improved on occasionally and we bring it
up to the technical support, not only are they quick to respond, they are
already talking about when it's rolling out. They are always improving and
surprising us with new and exciting features like the 100s of stock photos
available for use. They are simply great to work with.

  • The detailed statistics page is really helpful.
  • Excellent and flexible Builder.
  • Customer Service responds within one hour.
  • Stock photos included.
  • Database separation & sub-accounts.
  • Excellent multi-inbox previewer available.
  • Responsive templates.
  • Invaluable webinars and training.
  • There's no real customer service chat at the moment, but you do have an account rep and they do email you back quickly and are very helpful.
  • Our ROI has gone up significantly since using Pinpointe.
  • We are able to use the coding to implement a join form on our website directly so we don't have to download from our website and upload to Pinpointe each time we want to add our contacts.
  • Our emails show up white-labeled so it is our own branding on all emails.
Pinpointe has the best and most flexible builder of all. Campaigner and Constant Contact only have unresponsive wysiwyg editors. iContact has a builder, but it is not very flexible in the customization and minimal updated templates. MailChimp has great templates, but also is a bit more difficult to customize in the builder. Pinpointe has both an editable wysiwyg and html builder. Pinpointe customer service is very helpful and they are always improving their system.
Pinpointe is great for researching statistics. Previously we had another email service and the emails would show up poorly across various inboxes. Now it is much more consistent across the board with the builder. Pinpointe doesn't have an account bracket for free users so it is probably best for those with a few more customers on their list.

Pinpointe On-Demand Feature Ratings

WYSIWYG email editor
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Mobile optimization
Email deliverability reporting
List management
Triggered drip sequences
Not Rated
Standard reports
Custom reports