Plivo

Score10 out of 10

10 Reviews and Ratings

What is Plivo?

Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number rental services.

Benefits of choosing Plivo include:

• Supports sending messages and making voice calls to 190+ countries.

• Enterprise-ready Premium Communication Network boasts an uptime of 99.99%.

• Superior onboarding with a dedicated solutions architect guiding your integrations.

• Provides industry-leading support services including email, Slack, and phone support.

• Offers competitive and scalable volume-based discounts and pricing options.

• Not an aggregator — direct connectivity with telcos in 100+ countries

Categories & Use Cases

Communications Platform as a Service (CPaaS)

Marvin Drobes

Owner in Marketing at EarningCoach Marketing (1-10 employees employees)

Pros

Plivo makes setup easy.
The billing is easily setup and maintained.
Tech support is quick to respond to questions and any issues that arise or help with setup.
Directions of how to use are easy to follow.

Cons

We can not say anything negative!

Return on Investment

For a nominal monthly investment we have had a 3X ROI.

Usability

Verified User

C-Level Executive in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

Since 2014, I have been using Plivo for SMS alerts and VOIP solutions, and the service and support were reliable and helpful.

Pros

Good pricing
Easy implementation
Intuitive interface

Cons

Customer support
Response times
Account transparency

Most Important Features

SMS Alerting

Return on Investment

None now that they no longer support their product

Alternatives Considered

Twilio

Verified User

Manager in Customer Service (51-200 employees employees)

Pros

Easy integration
Customer service is good
Services are prompt

Cons

Providing white label services easily
Pricing is a concern

Return on Investment

Got better results and users
Uptime is a good thing
No service interruption helps in working with them

Alternatives Considered

Twilio Programmable Voice

Other Software Used

Slack, Help Scout, Intercom

Twilio

Vonage Communications APIs

Bandwidth

Plivo