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Polycom Trio

Score7.6 out of 10

49 Reviews and Ratings

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What is Polycom Trio?

Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.

Categories & Use Cases

Media

Polycom Trio 8800 - Skype for Business UI

Reviews

What users are saying about Polycom Trio.
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Polycom Trio Review

Incentivized
Verified User
Manager in Finance and Accounting (1001-5000 employees employees)

Use Cases and Deployment Scope

Our team uses Polycom Trio for audio, video, and content sharing in all of our conference rooms. This provides the ability to bring a large number of people together to communicate and share content with one another via audio OR video conferencing.

Pros

  • Sharing content
  • Video Conferencing
  • Variety of meeting options
  • High quality microphone and speaker

Cons

  • A bit pricey

Most Important Features

  • Video conference calls
  • Easy to use touch screen
  • Great sound quality

Return on Investment

  • Polycom Trio gives us the ability to hold large group meetings in a virtual or in-person setting as some employees are in the corporate office, some are remote, and some are at various other office sites.

Usability

Other Software Used

Planful, Ceridian Dayforce, Microsoft SharePoint

Dependable High Quality Conference Room Phone

Incentivized
Verified User
Engineer in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We use Polycom Trio for our conference room phones and have dozens of them deployed. The Trio solves our need for a nice looking phone, with an easy-to-use interface and native teams integration.

Pros

  • Firmware updates are easy, and we've never had issues with buggy software.
  • The build quality of the Polycom Trio is fantastic, very durable, and also looks nice.
  • It provides native integration with Microsoft Teams.

Cons

  • The speaker cover on the newest Polycom Trio is a very soft fabric that gets dirty quick.

Most Important Features

  • Teams integration
  • Audio quality

Return on Investment

  • Quicker for our staff to join meetings
  • Dependable, in that we know the phone will work for meetings without any prep work

Alternatives Considered

Yealink Conference Phones

Other Software Used

Microsoft 365 Defender, Microsoft Intune, Kandji

Polycom Trio - Good but not the best

Incentivized
Austin Jones
SharePoint Developer in Information Technology at Keihin North America (1001-5000 employees employees)

Pros

  • Polycom Trio keeps your meeting room clean with only 1 or 2 cord inputs.
  • Polycom Trio brings three Zoom necessities into one device; Room Controller, Speaker, and Microphone.

Cons

  • Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
  • Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.

Return on Investment

  • Due to previously mentioned negatives about the product, including the price, we decided to cut the Polycom Trio from our Zoom Room lineup.

Other Software Used

Zoom, Microsoft Teams, Skype for Business (formerly Lync)

The standard in video conference for mid to large size meeting rooms

Incentivized
Verified User
Engineer in Information Technology (1001-5000 employees employees)

Pros

  • Ease of operation
  • Microphone pickup
  • Ease of setup

Cons

  • Compatibility with other communication systems
  • Expensive maintenance support

Return on Investment

  • Coming form previous Polycom unit we didn't need to re-train users so that's a saving right there
  • Support required is minimal so this frees up IT resources

Alternatives Considered

Yealink Conference Phones

Other Software Used

Yealink Conference Phones, Azure Backup, Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Usability

Trio has worked wonderfully for our organization

Incentivized
Jason HoltView profile
IT Manager in Information Technology at Artissimo Designs (501-1000 employees employees)

Pros

  • Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
  • Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
  • Video Conference - Fair video quality for using existing Skype for Business infrastructure.

Cons

  • Skype Functionality is a bit buggy, at least on earlier versions. Updates have improved functionality, but i'd like to have an easier way to manage the content displayed on Screen.
  • Ability to use as a SIP phone while still using Skype functionality would be the best feature, unfortunately the way it currently works, you can only either use the Skype functionality or the SIP Functionality. Which means we have to pay per month for Skype PBX Licenses and cannot integrate directly into our PBX with an internal extension.

Return on Investment

  • Increase in Conference Call productivity. Using the Skype For Business integration, we can share content on screen and hold video conferences where anyone can join with a skype for business account.
  • Users have adopted the system easily.
  • Reduced travel expenses for meetings.

Other Software Used

Mitel MiCollab