TrustRadius Insights for Polycom Trio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.
Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.
Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.
Our team uses Polycom Trio for audio, video, and content sharing in all of our conference rooms. This provides the ability to bring a large number of people together to communicate and share content with one another via audio OR video conferencing.
Pros
Sharing content
Video Conferencing
Variety of meeting options
High quality microphone and speaker
Cons
A bit pricey
Likelihood to Recommend
Polycom Trio is well suited for virtual meetings with groups of pretty much any size as it can be used for both audio and video conference calls/meetings. The microphone is powerful and does a great job picking up the speaker's voice, no matter where that person is standing in the room. Additionally, the sound quality of the speaker is excellent.
VU
Verified User
Manager in Finance and Accounting (1001-5000 employees)
We use Polycom Trio for our conference room phones and have dozens of them deployed. The Trio solves our need for a nice looking phone, with an easy-to-use interface and native teams integration.
Pros
Firmware updates are easy, and we've never had issues with buggy software.
The build quality of the Polycom Trio is fantastic, very durable, and also looks nice.
It provides native integration with Microsoft Teams.
Cons
The speaker cover on the newest Polycom Trio is a very soft fabric that gets dirty quick.
Likelihood to Recommend
The Polycom Trio is a perfect fit for a conference room that needs a phone that is easy to use, simple to navigate, and dependable. We have used the Polycom Trio on factory floors and in loud offices, and yet the audio quality is always exceptional. Rarely do we see hardware failures of the phones either.
VU
Verified User
Engineer in Information Technology (10,001+ employees)
We use Polycom Trio units on our bigger meeting rooms to allow for a large number of users to use the video conference capabilities of the unit with clarity of audio and video. Everyone in the company uses this system and the main issue it resolves is the microphone pickup in large rooms with many people.
Pros
Ease of operation
Microphone pickup
Ease of setup
Cons
Compatibility with other communication systems
Expensive maintenance support
Likelihood to Recommend
These units are pretty much the standard for mid to large meeting rooms and there are not may competitors that can match the quality, reliablity and ease of use of the Trio.
VU
Verified User
Engineer in Information Technology (1001-5000 employees)
Polycom Trio is used for Conference rooms at our company, registered to the on-premise Unified Communications infrastructure, We mostly use the Trio 8800 in large to medium conference rooms, being used by more than 10 to 15 members in the conference room. This helps the our teams with good meetings, with clear audio and voice pick-up by the mics.
Pros
Good audio clarity.
Reduces external noise created during the meetings, improving quality of meetings.
Registers to open sip platforms, not tied to single UC solution.
Cons
Complex administration, this is an area of improvement.
Add options for wireless mics.
Improve support for Trio.
Likelihood to Recommend
We have Polycom Trio for all our conference rooms which do not need video. They work perfectly well, providing excellent quality, sound and features. The sound quality is good for small to medium rooms. We have added additional mic pods for large conference rooms, helps to get voice from users speaking from corners of room. Registers/Integrates fairly easily with Unified Communications platform.
We deployed the Polycom Trio in parallel with iPads for our Room Controllers. About 25% of our rooms received Polycom Trio's and the remaining 75% received iPads.
Pros
Polycom Trio keeps your meeting room clean with only 1 or 2 cord inputs.
Polycom Trio brings three Zoom necessities into one device; Room Controller, Speaker, and Microphone.
Cons
Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.
Likelihood to Recommend
The Polycom Trio is a great tool for huddle rooms that don't rely as much on a responsive screen. There are better room controllers out there, but if you just need a good speaker and microphone combo in the traditional conference phone style then the Polycom trio is a good option.
We have reduced our use of the Trio. Originally purchased for its Skype video capabilities and to present items on a TV/projection screen for meetings. Due to the slowness of video we have reduced its use for primarily audio calls. A recent firmware build has brought better performance for local screen presentations. But this will not be rolled out until we can properly vet this for many users. Original plans were to roll this out to 15 offices. Instead we have in only 3 locations.
Pros
Audio conferencing is wonderful. This product really excels at audio. Connecting up to Skype for Business Online, we have been able to place regular phone calls as well as Skype based calls. Quality of audio is excellent. This really depends on the amount of bandwidth you have. I really recommend if you have over 5Mbps of available bandwidth.
Cons
Miracast functionality was recently added. This support needs some improvement before it can be relied upon. Sometimes you will be able to connect right away, other times you may have to make several attempts or force a reboot.
Skype web conferencing needs a little work. You can easily connect up to Skype for Business Online. Viewing content from others can get bogged down at times. This has improved quite a bit over the last 1.5 years. This still needs some extra help to make this a reliable service.
Skype video calling with Skype for Business Online works well when done one on one. When you have 5+ users from remote locations, this can become very slow. A reboot fixes the problem but how often can you keep pausing a call so you can reboot an endpoint.
Likelihood to Recommend
The best use case for the Polycom Trio is for audio based calls. This product excels at audio. If you have the bandwidth, this is an excellent device. Firmware upgrades are easy and fast. Management of these devices can be done with a provisioning server or with the built-in web portal.
VU
Verified User
Professional in Information Technology (1001-5000 employees)
We use the Polycom Trio to video conference with locations across countries. We use the Skype integration for the video conference capabilities. It is used by the whole organization and helps us to communicate face to face with users spread across North America.
Pros
Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
Video Conference - Fair video quality for using existing Skype for Business infrastructure.
Cons
Skype Functionality is a bit buggy, at least on earlier versions. Updates have improved functionality, but i'd like to have an easier way to manage the content displayed on Screen.
Ability to use as a SIP phone while still using Skype functionality would be the best feature, unfortunately the way it currently works, you can only either use the Skype functionality or the SIP Functionality. Which means we have to pay per month for Skype PBX Licenses and cannot integrate directly into our PBX with an internal extension.
Likelihood to Recommend
This is well suited for an Office 365 environment, or people looking for an entry-level video conference system.
We use it as our main conference room phone, and on conference calls. It is used across the whole organization. It's a good phone, but the ceilings are high in the room it's being used in - and the mic has a hard time adjusting to that.
Pros
It's a nice phone
Good touch screen
Good output audio
Cons
Customer Service
Microphones
Could be more user-friendly
Likelihood to Recommend
It's good for smaller conference rooms. Not great for big conference rooms.
We have 3 Polycom Trio 8800s deployed in our 3 conference rooms which connect to Skype for Business online cloud PBX. The Trio devices serve as the main mic and speakerphone for our conference rooms and allow our organization to have crystal clear audio communications, enabling better communication and group collaboration.
Pros
The mic has excellent range and noise canceling , which is really important for conference rooms.
The speaker is loud enough for a large room and has great quality.
The trio is very versatile. We originally deployed them as part of the RealPresence Trio which paired with the Visual+ device over POE. After Skype Room Systems came out, we purchased 3 Logitech SmartDocks and now run the Trio's in Skype USB optimized mode as the Smartdock's mic/speaker.
Cons
It was frustrating to not be able to share a user's desktop in a Skype for Business meeting using the People+Content.
From a design perspective, I don't like how the USB port is on the side. Now that we're running in Skype USB optimized mode, we are unable to hide the USB that connects to the SmartDock.
I wish that it had a secondary option in addition to POE to provide power to the unit. Running one powered usb cable from the Smartdock to the trio would be ideal.
Likelihood to Recommend
It is excellent as a standalone conference phone for small to medium-sized rooms. In larger conference rooms with more people (12+), the speaker and mic work surprisingly well but it picks up every little sound made by the attendees, and the more attendees the more distracting it can be for the people on the other end of the call. We purchased the extender mics, more to extend the mute button around the table than for the extra mics, but the cords are so short, they are almost pointless.
The Trio works really well in a Skype Optimized USB mode, even with the Logitech SmartDock.
We have it installed in our board room, however we have realized that it is not the right device for the room size. It is much more suited for medium to small sized meeting rooms. Generally it works well, and since we have the same 8800 with Visual Plus in our Berlin office that makes it easier. It integrates well with Skype for Business.
Pros
Visual Plus Integration
Easy UI
Expandable Mics
Cons
Audio quality
Setup is a nightmare
Microphone quality
Likelihood to Recommend
Best suited for small to medium meeting rooms. It is not the right product for a large room or personal space.
