TrustRadius Insights
Prime has proven to be an invaluable tool for users looking to map and analyze their business processes. With its user-friendly interface …
Starting at $925 per month
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What is Prime?
PRIME BPM is a cloud-based Business Process Management (BPM) software that aims to assist organizations in mapping, analyzing, improving, and automating their business processes. According to the vendor, this software is suitable for businesses of all sizes and is utilized by professionals in various...
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Basic
$925
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Prime?
PRIME BPM is a cloud-based Business Process Management (BPM) software that aims to assist organizations in mapping, analyzing, improving, and automating their business processes. According to the vendor, this software is suitable for businesses of all sizes and is utilized by professionals in various industries such as financial services, banking, insurance, manufacturing, and retail.
Key Features
Business Process Mapping: According to the vendor, users can build central process libraries, process maps, and procedures with business rules. They can also easily store and share process maps among all levels of the organization using the collaboration portal.
Business Process Analysis: The vendor claims that users can undertake analysis such as time, activity-based costing, value analysis, and efficiency measurements to identify bottlenecks and issues in business processes.
Business Process Improvement: The software is said to help users identify areas for business process improvement. According to the vendor, users can use simulation to test scenarios and select changes that will deliver the most value for the business.
Business Process Implementation: The vendor states that users can gain commitment for change and set up business process improvement programs. They can also track the progress of improvement activities from approval to completion and implementation.
Business Process Collaboration: According to the vendor, users can publish approved and agreed processes and procedures to front-line employees. They can also enable front-line employees to suggest improvements on the go to drive continuous business improvement.
Business Process Automation: The vendor claims that users can quickly and cost-effectively automate improved process flows without IT involvement. They can also utilize an inbuilt analytical engine to target advanced process automation strategies.
Process Maps Without Expertise: According to the vendor, users can rapidly create accurate and standardized process maps without any expertise using features such as drag and drop, auto-connect, and zoom in and zoom out functionality.
Identify Priority Processes: The vendor states that users can get a prioritization score to identify processes that require urgent attention. They can use this information to craft their business improvement strategy.
Gain Actionable Insights: According to the vendor, users can power their business process improvement with analytics such as percentage of non-value-adding activities and annual time and costs for processes. They can also compare process performance to industry thresholds.
Monitor Implementation Status: The vendor claims that users can track implementation progress in real-time and get information on the percentage completion per improvement and its status.
Prime Features
- Supported: Access Controls/Permissions
- Supported: Alerts/Notifications
- Supported: Approval Process Control
- Supported: Business Process Automation
- Supported: Reporting/Analytics
- Supported: Task Management
- Supported: Collaboration Tools
- Supported: Workflow Configuration
- Supported: Calendar Management
- Supported: Compliance Tracking
- Supported: Document Management
- Supported: Drag & Drop
- Supported: Forms Management
- Supported: Graphical Workflow Editor
- Supported: Mobile Access
- Supported: Role-Based Permissions
- Supported: Business Process Control
- Supported: Process Change Tracking
- Supported: Process Modeling & Designing
- Supported: Templates
Prime Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Prime has proven to be an invaluable tool for users looking to map and analyze their business processes. With its user-friendly interface and intuitive features, Prime has become a core element of consulting practices, helping organizations develop comprehensive process libraries across various industries. Users have found great value in utilizing Prime for change implementation, as it provides visual details through simulation and scenario addition.
One of the standout features of Prime is its ease of use and navigation. Unlike other competing products that can be burdened with unnecessary functionality, Prime offers a streamlined experience that allows users to focus on the task at hand. While the overall experience has been positive for most users, it is important for organizations to fully explore the tool's functions to avoid any potential complications.
Regular contact with the organization behind Prime has led to improvements in report formatting and resolution of system glitches, further enhancing the user experience. Users appreciate the strong customer service and knowledgeable staff who provide excellent support throughout their journey with Prime. By utilizing this tool, users quickly gain value by verifying and improving their processes, identifying areas of inefficiency, and suggesting improvements.
The versatility of Prime extends beyond process mapping; it also supports IT support functions. Organizations have plans to extend its usage for internal customers and automate business improvement. Users particularly appreciate the tried and tested nature of Prime, knowing that they can rely on knowledgeable staff for ongoing support and regular check-ins.
Overall, some key use cases of Prime include gaining clarity about current processes, identifying potential improvements, driving cost savings, and ensuring continuity even when key employees leave the business. Its intuitive nature and robust features make it an essential tool for businesses aiming to streamline their operations and optimize their processes.
Easy-to-use Interface: Reviewers have consistently praised Prime for its intuitive and user-friendly interface. Many users have found it easy to navigate and operate, allowing them to quickly map processes and analyze data without any steep learning curve.
In-depth Reporting and Analysis: Users appreciate the robust reporting and analysis capabilities of Prime. Several reviewers have highlighted that Prime goes beyond traditional mapping tools by providing in-depth insights into process performance, value-add activities, cost savings, and non-value adding areas. This feature has allowed users to make data-driven decisions and identify areas for improvement efficiently.
Value for Money: The cost-effectiveness of Prime has been a significant advantage mentioned by many reviewers. They find the software's inexpensive pricing coupled with its extensive functionalities to be a great value proposition. This affordability has made Prime accessible to businesses of varying sizes, helping them save costs while benefiting from comprehensive business process management features.
Difficulty in finding information and limited visibility of client and policy data: Some users have expressed frustration with the software's interface, stating that it can be challenging to locate the specific information they need on their accounts. Additionally, these users feel that there is not enough visible client and policy data compared to other programs.
Limitations on input options: Several reviewers have mentioned that there are certain constraints on what can be inputted into the software. This limitation has been viewed as a drawback by some users, as it restricts their ability to fully utilize the software's capabilities.
Lag when toggling between processes: Users have reported experiencing lag when switching between different processes within Prime. This lag has been noted as inconvenient by several reviewers, impacting their workflow efficiency.