PrinterLogic

Score9 out of 10

215 Reviews and Ratings

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PrinterLogic

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What is PrinterLogic?

Vasion PrinterLogic is a serverless print management solution for IT teams ready to move beyond outdated print servers, scripts, and GPOs. Replacing legacy infrastructure with direct IP printing and centralized management delivers faster, more reliable printing, reduced costs, and fewer support tickets.

Categories & Use Cases

Media

Screenshot of the print job release portal

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Screenshot of admin console

Cody Spencer

Tech Support Analyst in Information Technology at Trajectory LLC (1-10 employees employees)

Use Cases and Deployment Scope

We manage printers for 10 non-profit organizations in the area and use Vasion's PrinterLogic to update drivers/printers and deploy them to the end users. We can also set up default printing profiles through the Vasion's PrinterLogic dashboard to help our clients save on color toner costs. The client software is easily distributed and installed via shell scripts - we were able to connect 200+ users in 5 minutes with our first deployment, saving hours of install work or annoying Group Policy work.

Pros

Deployment of client software
Setting up printing profiles
Limit availability of printers based on groups/users
Driver management and updating is simple and centralized

Cons

Drivers have to be installed when on-network, which requires a site visit, VPN access, or installing on a remote computer.
Installing Windows/Mac drivers requires a Windows/Mac device
There's a hidden registry key that allows for switching between companies (very useful for MSPs) - had to reach out to support to find out about this.

Return on Investment

Once deployed, we have to do very little troubleshooting for printer problems.
Seamless transition for clients that doesn't require any on-premise servers (mapped printers), again less headaches for us.
It's an easy sell to clients - showing how service hours spent on printer issues drops to a minimum and they can see the cost savings

Other Software Used

N-able N-sight RMM, Zendesk Suite, Google Workspace, Microsoft 365

Verified User

Employee in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use it to deploy printers to users based on their needs and permissions. It was implemented as a solution to the Microsoft Print Nightmare issue, and meant we could get rid of our Windows print server.

Pros

Printer deployment
Driver management
Print profiles customisation
Printer access and permissions

Cons

Some options like SNMP seem to need to be adjusted in several places, making it a bit difficult to manage correctly.

Most Important Features

Centralised printer management
Drivers management
Printer access control

Return on Investment

It's just one less thing to think about, as it's pretty much set and forget.

Usability

Travis Hathcock View profile

System Administrator III in Information Technology at ARUP Laboratories (1001-5000 employees employees)

Use Cases and Deployment Scope

We have replaced our Print Servers entirely with Vasion's PrinterLogic. A lot of the issues we've had in the past have completely vasnished and any tickets we used to get on printing issues have lessed by a very large precentage. Having the ability to deploy printers to devices and users has been wonderful as well.

Pros

Printer installs are simple and easy to manage
Drivers are easier to update and manage
Works for devices other than just Windows

Cons

Making mass changes on the site and not having to download a csv first and then upload would be handy, but isn't all that inconvenient.

Return on Investment

Helpdesk calls for printer problems was greatly reduced.
Time having to fix printer issues including driver problems was greatly reduced.
Being able to push printers based on device or user saves users time as well as IT.

Usability

Jazz Patel

Head of Sales Operations in Sales at Echoinnovate IT (51-200 employees employees)

Use Cases and Deployment Scope

I use Vasion's PrinterLogic to manage all our printers across different offices and remote setups and it’s been especially useful for our billing and academic departments where fast and reliable printing matters. We also rely on it heavily for printer driver repositories and IP-based printer setups.

Pros

i don’t need to deal with print servers anymore, which saves time and hassle
employees can just set themselves up, which means fewer support tickets
usage tracking gave us real data to reassign printers smarter and cut waste

Cons

the updates are not very frequent, sometimes I have to wait longer than I’d expect for new improvements or bugfixes
the design of the interface is not very well arranged and many times some of the specific settings get lost in the crowd
Vasion's PrinterLogic support is slow to respond and mostly works over email, which isn’t great when you need things resolved fast

Return on Investment

we cut down device costs by replacing old inefficient printers based on usage data
there’s been a huge drop in IT time spent on printer support
toner and paper savings also added up thanks to smarter deployment

Usability

Other Software Used

venabo.ZEIT, Macro, Google Classroom

Jonathan Hampton

Network Specialist in Information Technology at Youth Villages (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Vasion's PrinterLogic as a Print Management service for locations spanning multiple states and regions. This is especially helpful in the setup, maintaining and troubleshooting printer issues. I especially love that users can add printers across the organization if they travel to another location all with an interface that is understandable for the everyday user.

Pros

Manage all Printers and Queues
Can view and add users from Azure and Active Directory
Easily add the application and security to machines.

Cons

Error indication for users when jobs don't print.
More timely support for issues that are escalation.
Mobile app to manage issues.

Return on Investment

Calls have relegated to articles regarding how-tos regarding the product.
Server infrastructure has been reduced.
Self-service maintenance has increased.

Usability

LRS VPSX

PaperCut

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PrinterLogic

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