Name: ProSoft Solutions
Rating: 9 (1 reviews)
Author: Community Brands

Customer Identity and Access Management (CIAM)

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Performance Testing

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Demand Planning

Emissions Management

Integrated Workplace Management (IWMS)

Online Notary

Statistical Analysis

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Deduplication

Data Privacy Management

Data Science

DevSecOps

Email Verification

Embedded Database

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

Sensitive Data Discovery

Service Virtualization

Single Sign-On

Software Distribution

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Competitive Intelligence

Content Management

Email Marketing

Marketing Automation

Product Sampling

Social Media Advertising

Social Media Management

Social Media Monitoring

Survey & Forms Building

Text to Speech

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Lead Management

Lead-to-Account Matching and Routing

Sales Training

Sales

Application Security

Virtualization Security

Security

Banking

Equipment Rental

Fleet Management

Medical Office EMR & EHR

Vertical-Specific

large

PwC’s Managed Services delivers strategic business operations across the enterprise. The company's team of trained professionals, combined with the use of the latest advancements in technology and process, with the goal of providing more effective and efficient business outcomes.

PwC Managed Services

Managed IT Service

medium

Acro Media helps companies create their headless commerce  platform and separate back-end architecture from front-end customer experience.

Acro Media

Product Implementation Services

AwsQuality

Rimini Street

Likelihood to Recommend

Support Rating

IT Service Provider Project Management

BISP Solutions Consulting

BISP Solutions

AblyPro Managed Services

AblyPro

Beyond Key Implementation Services

Beyond Key Systems

ABS Software

All Blue Solutions

Aspera Solutions

Tech Cares 2021

Tech Cares 2023

ProSoft Solutions

Community Brands

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Point of contact

Support and training

Account setup

System is intuitive

Easy to understand

Home

ServiceNow Customer Service Management

ServiceNow DevOps

Pros and Cons

requirement gathering - automated way of capturing similar requirements
training of newly onboarded members
support for quick account setup
product configuration

Things done well

Prosoft solution needs to add pictorial representation for workflows
There needs to be the view of time estimates within which requirements can be attained to make them truly SMART goals
for support and training, there needs to be a place where the details of the point of contact can be highlighted for quick connections and resolutions

Things done poorly

It is very well suited for minimal human interaction while gathering requirements as certain fields are pre-populated while capturing the requirements. There is an easy import feature to add requirements to the system. Training for the users isn't a complicated process. Integration with other collaboration tools needs to be made more easier and robust like that with Sales Force or Slack or Microsoft Teams.

Prosoft Solutions is a good tool but just for ease of integration, we do have some teams in our organization using ServiceNow tools as well. Within our team, as we wanted to attain faster training and customer support, we have gone with Prosoft.

ServiceNow Customer Service Management and ServiceNow DevOps

Alternatives

ProSoft Solutions 2021-07-03 15:37:53

ProSoft Solutions

Overview

What is ProSoft Solutions?

Get a lot more done than just project management through Prosoft Solutions

Awards

Service Offering Details