What is Pylon?
Pylon is a support platform built for B2B. Presented as an alternative to Zendesk, Pylon can be used to track customer issues across any channel (Slack Connect, Email, Microsoft Teams, In-App Chat, Forms, ...), automate with AI, and design a support engine.
Key features include:- Support Inbox
- Knowledge Base
- AI Autofill & AI Assistants
- Automation (triggers, macros, and team assignment rules)
- Analytics (pre-built charts, workforce analytics, SLA)
- Customer Portal
- Developer tools (API, Webhooks, Custom Apps)
Categories & Use Cases
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
FAQs
What is Pylon?
Pylon is a support platform built for B2B. Presented as an alternative to Zendesk, Pylon can be used to track customer issues across any channel, automate with AI, and design a support engine.
How much does Pylon cost?
Pylon starts at $70.
What are Pylon's top competitors?
Zendesk Suite are common alternatives for Pylon.