Quadient Accounts Receivable

Score8.7 out of 10

19 Reviews and Ratings

What is Quadient Accounts Receivable?

Quadient Accounts Receivable, formerly YayPay but acquired by Quadient in 2020, is presented as a complete accounts receivable management platform that gives user's teams more time, more insight, and more control.

Categories & Use Cases

Accounts Receivable

Media

Screenshot of a dashboard showing where cash can be allocated back to the ERP automatically - whether remittance data is included or not - allowing for increased accuracy, higher productivity, and reduced risk of manual errors.

Screenshot of an example customizable resolution and escalation workflow.

Screenshot of an example custom report. These combine AR data with machine learning to predict cash flow, build credit score cards and assess payor behavior. Advanced reporting and machine learning capabilities can enable B2B finance teams to make better business decisions.

Screenshot of the advanced credit module used to mitigate credit risk while driving more reliable sales for B2B finance teams.

Screenshot of an example configurable, and automated, collection workflow.

Screenshot of the multi-channel and multi-format invoice delivery feature that enables users contact customers, in their preferred format, for a better payment experience.

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Screenshot of a dashboard showing where cash can be allocated back to the ERP automatically - whether remittance data is included or not - allowing for increased accuracy, higher productivity, and reduced risk of manual errors.

Invoice Control
Allows users to create and send invoices to customers for payment.
Category average: 9.5
Aging Reports
Generates reports that show the age of outstanding invoices, helping users identify and prioritize collections efforts.
Category average: 7.7
Customer Statements
Allows users to generate and send periodic statements to customers detailing outstanding balances.
Category average: 7.7

Payment Reconciliation
Streamlines the process of matching incoming payments with outstanding invoices.
Category average: 7.5
Credit Management
Provides tools for managing credit limits, monitoring customer creditworthiness, and setting credit terms.
Category average: 6.5
Dispute Resolution
Provides tools for managing and resolving disputes with customers regarding invoices or payments.
Category average: 8

Luciana Sasaya View profile

Customer Care agent in Customer Service at Accruent LLC (501-1000 employees employees)

Use Cases and Deployment Scope

We use it to keep track of customer's invoices, payments and credit notes issued. Also the collections teams uses to make contact with the customer for collection purposes.

Pros

Stores invoices documents
It has a comprehensive detailing for information regarding invoices, payments and credit memos.
Statement of account - the multiple forms of downloads is very helpful.

Cons

I don't see options to download credit memos, they are only listed. That cold be because of the way our system is set up, but if its not, that would be nice.
Emails don't have a great way of visualization. It woulv be nice to be able to click only one link to see a whole thread, not one email for click.

Return on Investment

The great usability shaves a lot of work hours, a process that would take me a few minutes more to do, such as provide an account statement, takes significantly less. Which adds up multiple times a day.

Usability

Alternatives Considered

NetSuite ERP

Other Software Used

NetSuite ERP, ServiceNow Customer Service Management

Verified User

C-Level Executive in Finance and Accounting (501-1000 employees employees)

Use Cases and Deployment Scope

Dashboards are key to managing clients across multiple business units. We use Quadiant (Yay Pay) to set custom dashboards for each person on the collections team. Senior management also has a dashboard to review overall performance and trends comparing month to month and year to year. Notices sent to customers can be easily customized.

Pros

Customized Dashboards.
Unique dunning letters to customers.
Analysis month over month by customer and BU.

Cons

Numbers within the dashboard can be hard to maintain.
Grouping of emails take time/coordination.
Language in Dunnings can be specific.

Return on Investment

Saved time for our collections team.
Enable members of the collection team to cross-train and cover for others when they are out of the office.
Saved money by allowing us to reduce licenses for other ERP.

Usability

Alternatives Considered

NetSuite ERP, Salesforce Agentforce Financial Services and Celigo

Other Software Used

NetSuite ERP, Celigo, Avalara

Jaime Beadnell View profile

Director, Shared Services in Finance and Accounting at CorneaGen LLC (201-500 employees employees)

Use Cases and Deployment Scope

This is the 2nd company I have brought the Quadient AR tool to. The AR module is a savvy way to manage accounts receivable workflows and customize them to customer preferences. We use it for all of our accounts, many is individually customized ways to provide access to the customers invoices, statements and payment activity in their own time. The tool is especially helpful to our international customers who use the self serve portal on their side without the need of waiting for my team on the PAC NW coast to respond to them. Moving our AR to the Quadient portal drastically changed our ability to receive on time payment and shaved our DSO metrics in half after just 120 days of use.

Pros

Self serve and easy access to customer documents
provides a full audit of all collection notes for any invoice in a single repository of data
Allows your collection team to become more proactive on issues than reactive - the automated services Quadient offers remove a lot of the manual human tasks

Cons

Workflows are not set up to easily choose different billing contact choices (invoice, inquiry statements to different aliases)
Cash forecasting graphics are unhelpful and can be refined
DSO calculation is set at 365 day average only - there are no options to view DSO averages by collector or 90 days averages

Return on Investment

DSO reduction by 50%
Made our 150+ days aging nearly non existent
Write offs drastically reduced - more than 70%

Alternatives Considered

Tesorio and NetSuite ERP

Other Software Used

NetSuite ERP, ContractWorks, An Onit Product, Thomson Reuters ONESOURCE

Usability

Alex Ta View profile

Senior Accountant in Finance and Accounting at HUMAN (201-500 employees employees)

Use Cases and Deployment Scope

We use Quadient as a collections software for our company. It addresses clients with issues of remitting payments on time. All clients are put on a workflow to help collect based on the milestone of their aging with our company

Pros

User friendly dashboard
Ease of use setting up workflows
Easy to follow aging report to reconcile
DSO on the front home page

Cons

Being able to tell clients which invoices were applied to for payment application
More analytical tools

Return on Investment

Decrease in our DSO which was relatively high before
Ease of use by our customers to gather statements or invoices
Ease of use platform for all employees

Other Software Used

NetSuite ERP, Sage Intacct, FloQast

Quadient Accounts Receivable

What is Quadient Accounts Receivable?

Categories & Use Cases

Media