We use Redmine to issue support tickets, track the time required to complete tasks, and resolve problems. It is also used as a knowledge base, in case the same or similar situation arises again, and to store configurations for later use. It is highly configurable and extremely easy to use, logical, and well-organized.
Pros
Easy configurable.
Logical
Well laid out.
Fast
Cons
The UI could be nicer.
There could be more graphical interfaces to choose from.
I can't really find any more downsides.
Likelihood to Recommend
Redmine is remarkably easy to use (in contrast to some other ticketing systems I've encountered), making it suitable for almost any scenario where a ticketing system is needed. It can be used as a time-tracking agent. Perhaps not the best for a task like version control, but it could probably be adapted to suit this need as well.
Redmine is a project management and task tracking tool used by the external vendor that my company has made a partnership with it. I mainly used Redmine to review the project progress and the issues from the client raised to the third party software vendor and liaised between our partner and the customer for the issue escalation, first level technical support, follow-up for the second and third level support from the partner vendor and finally informed back to the end-user customer.
Pros
Redmine is features rich for the task tracking requirements.
Easy manageable for the project progress and over project management.
Can be used like Support portal for the issue raising and ticket system.
Cons
Improve user-interface for better user experience.
Enable notifying the originator if the ticket or issue has been followed up for completion.
Mobile Application support in the future.
Likelihood to Recommend
Redmine is suited for the lightweight non-agile project management solution where the overall progress of the project can be tracked and analyzed. Easy to use with the flexible hosting options available at an owned hosting or hosted as software-as-a-service. The user interface is quite simple and a bit outdated for better user experience enablement. The features of the agile project approach such as Scrum should be considered as an enhancement.
Our small web development team uses Redmine for project management and issue tracking for various small-medium projects.
Pros
Basic, lightweight project management tool with issue tracking, wiki, Gantt charts, calendars, and document/file storage, etc.
Flexible hosting options. You can host it yourself on your own web server for free or pay to have it hosted as a software-as-a-service.
Cons
The design and user-interface are a little outdated. It looks like a product that was designed ten years ago and doesn't have a polished look and feel like newer apps have.
It's not particularly designed to support agile-based project management methodologies such as Scrum.
Likelihood to Recommend
It's good for a small team that only needs very basic project management and/or issue tracking features. If you're using agile-based project management practices such as Scrum you might want to look for other solutions or look into Redmine plugins that add agile features.
Our organization currently uses Redmine as a project management tool and to track feature requests, track development and bugs, to make notes on upcoming / newly released software versions, to document changes in our hardware/products, and also for a wiki which allows our employees to search for specific processes or procedures pertaining to specific tasks.
Pros
Because Redmine is open source, it can be customized to fit your businesses needs.
Redmine is great at project management tool. It is super easy to assign tasks to people and to track the progress of that task or project.
Redmine is one of the few free programs that offer an integrated Wiki and they do that very well.
Cons
While it has greatly improved over the years, Redmine's interface could be brought up-to-date and/or modernized.
I'd like to see the option to create a Wiki that is not required to be linked to a project.
I think adding a chat feature from within the interface would also be helpful. Allowing your team to chat and brainstorm on specific projects while working on different projects or tasks.
Likelihood to Recommend
Redmine is a perfect solution for businesses that are looking for a FREE and open source solution for project management. It is great for teams that are managing numerous tasks or projects at one time. Redmine is easy to set up and is fairly self-explanatory for anyone who is semi tech-savvy.
It is being used in our group for project management including git repositories, files, documentation, etc. It is very suitable for our projects because one can have everything integrated into the same platform and we can work as a team with distinct levels of access for the different members in different projects.
Pros
It includes an internal Wiki to explain step by step how to do what we need.
A very complete project management and team collaboration platform.
Allows everyone to see all projects and tasks - no assigning to certain people.
Cons
Some of the dashboard features are tough to figure out.
Lacks an overview project main indicators dashboard.
It takes some training time to become an expert on using it.
Likelihood to Recommend
It is a tool that does not is only for this use but with its great power of integration with other tools, we realized that in one solution we could cover many solutions. For instance, it is very well suited for git integration. Besides that, the quality team can assign tasks to the corresponding department. Maybe it is not very appropriate for very large and complex projects, where deeper monitoring of human resources, task deliverables, and deadlines is necessary.
<div>We use Redmine across our organization between different departments. Initially, it was only used internally between sales, engineering, and project management teams. When we got more involved with certain customers and more back-and-forth was becoming cumbersome in emails, we moved the customers to start using the ticketing systems to alert us to any issues and keep track of their feature developments through transparency offered in Redmine tickets. </div><div>
</div><div>Major Use-Cases:</div><div><ul><li>Priority assignments for developers .
</li><li>Internal organization for resource management.</li><li>Communication between customer and project manager for status updates.
</li><li>Quick reference for past issues.
</li></ul></div>
Pros
Easy to upgrade and or change to your own particular use-cases.
Straightforward set-up and easy to create custom fields and workflows.
Communication between multiple teams.
Track multiple sprints through their chart views.
Keep a historical record of changes done to instances.
Cons
More flexibility for when fields are mandatory by type of user.
Create drag and drop updates in the list views for easy re-ordering of to-do-lists.
More ready-made analytics on time spent.
Likelihood to Recommend
For us specifically, we are a Ruby on Rails team, so customizing Redmine was easy to make it suit our needs. If we've needed different configurations for views, we developed it internally and updated our instance. I think Redmine does a great job in making known what feature requests are out there and which will be included in newer updates. The fact that we get to use it for free is a huge plus obviously. It does a great job with basic tracking of jobs that need to be done and assignment of teams who will need to be involved. It creates a great collection of comments, information, and feedback for future issues. We use Redmine also as a repository of historical changes per-client, so that we have a complete detailed record of all the requests made by the client for transparency on our control for them. We never deploy anything without approval from the client to production, and so we gain that information through updates in Redmine, and we have that record if we ever need to look back to it.
Our organization uses Redmine to track employees' work hours and make monthly reports. We have different projects with tasks there that are being created by a project manager. It's pretty simple to track your time and manage tasks, but Redmine is not very user-friendly and may cause different misunderstandings during work. But it is free to use, and that makes it useful for small organizations
Pros
Project management tools
Work hours control
Reporting tools
Free and open-source
Cons
Not very user-friendly
Contains bugs
Not easy to use
Likelihood to Recommend
Redmine is free, so is perfectly suited for small developing companies to manage projects and employees' work hours. It's online and easy to start, and also can be used with every device. But it is a little laggy and complex, so if the company can afford something better, it might be a better fit.
Redmine is a great product to have in an organization: It's extremely flexible, costs much less to maintain than Remedy, and is a far faster experience than other products on the market (i.e. Remedy, ServiceNow)
The primary issues that Redmine addresses are: flexible platform, API, open source and highly configurable, stability
Pros
FAST! - Redmine is responsive, and works much faster than its alternatives
A very complete Project Management / Team Collaboration system
utilizes SQLLite3 for its backend, making it rock-solid
Cons
Not doing anything new in the PM space: while it is a complete system, it lacks any new contributions to PM
Memory hog--will often consume more memory than should really be needed
Lacks a real, meaningful KPI dashboard
Likelihood to Recommend
Redmine is a great tool to tie teams together in small departments (note: different than small projects). It is an open source project, and it WILL require some learning curve to get it set up properly, and being able to configure it will be another, separate project altogether. But, coming from a Remedy environment, where you have an entire company within a company (nearly) to support and develop a Vendor-based product, I find Redmine to be an exciting alternative.
In our company, we use Redmine for IT project management, including activities, tasks, schedules and time spent by each individual on each activity/task. We have a project manager that is responsible for creating the projects and delegating appropriate access. After that, every employee is responsible for checking delegated tasks, inputting the time spent and writing down any relevant notes. When a project is finished, all necessary information is on Redmine so managers can evaluate the development process.
Pros
Features for project management
Control of time spent
Control of activities and tasks
Delegation of activities and tasks
User management
Easy maintenance
Integration with third-party tools
Free and open-source
Cons
Personalized reports
Better UI and UX
Better documents management
Likelihood to Recommend
Redmine is well suited if you are looking for a low-cost solution that is still robust and reliable. It is able to manage multiple projects and delegate appropriate access to members. It is also easy to use. Redmine can be less appropriate if you are looking for a system with a pretty interface and a good user experience. Although there are some themes available on the internet that can help you achieve that, Redmine does not have good usability.
I have used Redmine in a number of organizations as well as with a number of open-source projects. Redmine is a top-tier project management tool allowing users to track issues and plan releases. I've used Redmine within developer organizations, support organizations, and as a general purpose project management tool. Redmine is a free, open-source tool that can be rapidly deployed and requires little day-to-day support to keep it running.
Pros
Issue Tracker - Redmine allows in-depth issue tracking complete with workflows and customization.
Release Tracker - Redmine allows releases to be tracked by milestones, collecting relevant issues in each milestone.
Agile Management - With a few free or low-cost add-ons, Redmine becomes a great tool for Agile project management
Cons
Redmine's interface design needs a bit of upgrading. It's nowhere near a modern, polished interface. Unfortunately, this severely limits user acceptance and willingness to use the application.
Workflow management is primitive, at best. When compared to the workflow management support that a tool such as Jira has, Redmine's workflow management is very out of date.
Likelihood to Recommend
Setting aside the dated UI, Redmine is an excellent free, open-source tool for project management. It integrates with several code management tools and is easy to understand and use. It was built by developers, for developers, and thus development projects is where it really shines. That said, using it for general project management and overall release management isn't hard to accomplish.
