Redmine A Simple Lightweight Project Management and Task Tracking Solution

Item: Redmine
Rating: 9
Author: Ye Yint Moe

Use Cases and Deployment Scope

Redmine is a project management and task tracking tool used by the external vendor that my company has made a partnership with it. I mainly used Redmine to review the project progress and the issues from the client raised to the third party software vendor and liaised between our partner and the customer for the issue escalation, first level technical support, follow-up for the second and third level support from the partner vendor and finally informed back to the end-user customer.

Pros and Cons

Redmine is features rich for the task tracking requirements.
Easy manageable for the project progress and over project management.
Can be used like Support portal for the issue raising and ticket system.

Improve user-interface for better user experience.
Enable notifying the originator if the ticket or issue has been followed up for completion.
Mobile Application support in the future.

Return on Investment

Redmine is an easy-to-use for lightweight project management and task tracking solution.
Enable a collaboration tool for the internal and external organization and information visibility for the project progress monitoring.
Each user access rights can be managed upon per project easily.

Alternatives Considered

Jira Software

Jira is a great project management tool for software product life cycle management for an agile environment based on agile methodologies. Jira is an intuitive and modernized user interface design compared with Redmine but Redmine is a lightweight and affordable project management and task tracking solution with its essential features and functionalities.

Key Insights

Do you think Redmine delivers good value for the price?

Yes

Are you happy with Redmine's feature set?

Did Redmine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Redmine go as expected?

I wasn't involved with the implementation phase

Would you buy Redmine again?

Other Software Used

TeamViewer, SAP Business One, SAP Business Technology Platform

Likelihood to Recommend

Redmine is suited for the lightweight non-agile project management solution where the overall progress of the project can be tracked and analyzed. Easy to use with the flexible hosting options available at an owned hosting or hosted as software-as-a-service. The user interface is quite simple and a bit outdated for better user experience enablement. The features of the agile project approach such as Scrum should be considered as an enhancement.

Overall Satisfaction with Redmine