Redmine review.
June 05, 2025

Redmine review.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Redmine

We use Redmine to issue support tickets, track the time required to complete tasks, and resolve problems. It is also used as a knowledge base, in case the same or similar situation arises again, and to store configurations for later use. It is highly configurable and extremely easy to use, logical, and well-organized.

Pros

  • Easy configurable.
  • Logical
  • Well laid out.
  • Fast

Cons

  • The UI could be nicer.
  • There could be more graphical interfaces to choose from.
  • I can't really find any more downsides.
  • It's free - so, that's always good.
  • The learning curve is not steep.
  • Easy to adapt to our needs.
It's really easy to use, so the learning curve is not steep, and it's easy to adapt to our needs. It's one of the very few pieces of software that was "made for the user".
SysAid and Jira appear to be better alternatives, but they are expensive compared to Redmine, which is free. They are also not as easy to configure, compared to Redmine.

Do you think Redmine delivers good value for the price?

Yes

Are you happy with Redmine's feature set?

Yes

Did Redmine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Redmine go as expected?

I wasn't involved with the implementation phase

Would you buy Redmine again?

Yes

Redmine is remarkably easy to use (in contrast to some other ticketing systems I've encountered), making it suitable for almost any scenario where a ticketing system is needed. It can be used as a time-tracking agent. Perhaps not the best for a task like version control, but it could probably be adapted to suit this need as well.

Redmine Feature Ratings

Project Management
8.5
Task Management
10
Resource Management
7
Gantt Charts
9
Scheduling
7
Workflow Automation
10
Team Collaboration
10
Document Management
10
Email integration
8
Timesheet Tracking
9
Change request and Case Management
7
Budget and Expense Management
7
Professional Services Automation
9.0
Project & financial reporting
9

Comments

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