Overview
What is RepairQ?
RepairQ is ServiceCentral’s end-to-end, cloud-based retail management platform built for shops offering repair service for virtually any consumer or business product. RepairQ helps users to create better customer experiences, drive efficiencies through workflows, and by focusing on business models with…
Pricing
Essential
$90
Advanced
$150
Professional
$180
Entry-level set up fee?
- $99 one-time feeOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $90 per month
Product Details
- About
- Tech Details
What is RepairQ?
The software includes, on all plans:
- Point of Sale
- Repair and Service Tracking
- Appointment Scheduling
- Forms and Signatures
- Inventory Management
- Customer/Asset Management
- Qsiteâ„¢ Status
- Qpopâ„¢ Companion App
- Basic Business Reports
- Device Buyback and Trade
- Lead and Quote Generation
- Integrated Supply Purchasing
Higher tier plans include advanced analytics and dashboards, increased cloud storage, net terms invoicing, franchising related features, and enterprise features (e.g. roles and permissions, additional customization, and custom development as well as custom support. RepairQ can be onboarded for free, and alternatively RepairQ Onboarding plans give full access and one-on-one customized support from a dedicated onboarding specialist for up to 60 days, if required, for a one-time onboarding fee starting at $99.
RepairQ Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
RepairQ has been widely used for various purposes, serving as a comprehensive solution for managing repair shops and streamlining workflow. Customers have found it convenient to have one system to handle inventory management, customer information, and even integration with their till VCT. The software's ease of use and quick functionality have been praised by users, making it a standout option in the market.
One key selling point of RepairQ is its QSite feature, which allows customers to receive instant quotes for repairs. This has proven to be a valuable tool for some users, attracting potential customers and driving business growth. However, there have been some reported issues with the QSite feature, leading to broken functionality and potential financial losses.
Additionally, RepairQ has been helpful in onboarding new users with its free trial offering, allowing them to explore its features before committing. It has also shown effectiveness in meeting the growing needs of small businesses in terms of inventory management and customer information control. By relying on RepairQ's inventory practices, some users have seen an increase in their overall profit margin.
Though RepairQ is considered one of the best POS systems available, it may not offer the same level of integrations and advanced features as some other similar software options. Some users have faced difficulties canceling their subscription or receiving adequate support when encountering problems. There have also been cases where advertised features were put behind a paywall but did not work properly.
Overall, users have had a positive experience with RepairQ, appreciating its value in managing shop operations and workflow. Its smooth functioning, professional-looking receipts and invoices, Bluefin integration, customization options, and Qpop features have garnered satisfaction among users. RepairQ proves essential for tasks such as checking phones in, following workflow processes, checkouts, keeping notes, and tracking inventory.