Reputation.com Reviews and Ratings

Use Cases and Deployment Scope

We utilize Reputation.com across the whole organization. We use it for review notifications, as well as help responding to our reviews; both positive and negative. Reputation helps us stay on top of our reviews and respond within the first 24 hours of the reviews. Reputaion.com customer service is great and they are always helpful and efficient.

Likelihood to Recommend

Reputation.com is great at alerting pur company about new revies that have come in and give us suggested responses which make it easier on us and our time. The only time where it may not be appropriate is when a customer leaves a review with a specific situation that may have occured, where a general response answer may upset the reviewer even more, but as long as we ask to respond ourselves, it usually works out perfectly.

Use Cases and Deployment Scope

We use Reputation to easily respond to Google reviews, send review requests and protect our Google listings. Reputation keeps your Google listings secure, so only you can update and change information for your Google. This is helpful when someone maliciously tries to undermine your online reputation management efforts. Send out Google reviews is helpful in increasing your Google rating, and helps drive business.

Likelihood to Recommend

Reputation.com is great for increasing your Google rating and protecting your Google reviews. If you're looking to send out individual Google reviews, Reputation.com has that tool. The price point is a little high, so it might not be for every company. However, the customer service is amazing! They have very knowledgeable staff and they work very quickly.

Use Cases and Deployment Scope

We use Reputation to manage our online reputation. It helps us monitor reviews on various sites and respond to them all from one place. It sends me notifications when there is a new review on our social media or through our own customer satisfaction surveys. I can go in and from one screen respond to any of those reviews with pre-saved templates or by typing my own response. We get 5-10 survey submissions or reviews a day and Reputation helps me save a ton of time responding to them. It also has reports so that I can view our overall reputation online.

Likelihood to Recommend

Reputation is perfect for managing reviews on multiple sites for a business. I can respond to Facebook and Google reviews on the same screen without having to log into multiple sites.

Reputation automatically sends surveys to our customers and I can respond to them as they come in. Allows me to manage our survey feedback from one place.

Reputation can't help you manage Yelp because Yelp won't let them integrate.

Use Cases and Deployment Scope

Reputation.com is used on a daily basis for Social Media posts on sites like Facebook and Instagram. Locations utilize the platform to inform consumers about daily promotions, provide informational and educational materials, and fun facts, images, and videos to provide an escape from daily life. Having pre-created posts and Assets database helps save time on researching and coming up with ideas for the content.

Likelihood to Recommend

The idea and the design are great. The visuals are appealing along with navigation. Available Metrics and reporting are great tools! The reason for the low rating is while all the items within Reputation.com are great, there are issues almost on daily basis. Functions do not work correctly, such as filtering and post boosting. The company does not provide weekend support and when there are issues, there is no proactive notification. Instead, it is usually discovered only when the user reports it. When everything works properly, it is a great tool.

Use Cases and Deployment Scope

Using it to monitor and obtain reviews, to analyze for operational insights, to survey customers for satisfaction insight.

Likelihood to Recommend

I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.

Use Cases and Deployment Scope

It is being used on site for our property, but I do know that other properties use this as well.

Likelihood to Recommend

It is really great for posting to social media ahead of time so you do not need to continue to remember to post. It gives us great pointers on how to improve scoring as well

Use Cases and Deployment Scope

Reputation is used across all customer-facing departments within our automotive group. It helps us streamline customer feedback and reviews into one portal across multiple locations. It also assists us in streamlining our responses to customers to ensure their feedback is received and heard. The alert system ensures all personnel and management teams are notified accordingly based on location and sentiment.

Likelihood to Recommend

I believe Reputation is essential for businesses that have multiple storefronts and do not have a department dedicated to the online reputation of the organization. Even if there is a dedicated department, Reputation is a powerful ally to ensure all reviews and surveys are seen, addressed and responded to across the board. It's a must-have for an automotive group with more than one location/brand.

Use Cases and Deployment Scope

Reputation is being used by both our Chevrolet location and our Ford location. They carefully monitor your overall reputation score across social media, search engines, and current customers reviews. This allows easy access across your whole review reputation with one login. You are able to respond to reviews, and even flag for removal if needed. The staff at reputation are very knowledgeable and hands-on to help implement the very best results!

Likelihood to Recommend

Please read the previous section that I typed out all of the specific scenarios where reputation has drastically increased our overall reputation score with their very close to detail attention to every customer.