Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

ReportsNow

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Aras PLM

Aras Corporation

### Marketing Automation
Users consistently highlight Ricochet360's marketing automation as a standout feature, emphasizing its ability to streamline and enhance marketing efforts. The platform's automation tools, including email campaigns and text messaging, are lauded for their effectiveness in maintaining engagement with leads. Additionally, users appreciate the convenience of having all-in-one marketing solutions within the CRM system, further underscoring the value of Ricochet360's marketing automation functionalities.

### Call and Dialer Management
Users consistently highlight Ricochet360's call and dialer management as a standout feature, praising its efficiency, simplicity, and effectiveness. The auto-dialer functionality is particularly lauded for its customizability and ability to streamline the calling process. Reviewers also appreciate the support provided by Ricochet360, noting that the system offers personalized assistance and prompt responses to queries. Additionally, users find the software user-friendly and efficient, enabling them to significantly increase their call volumes and productivity. Ricochet360's call and dialer management capabilities are widely regarded as a valuable asset that enhances communication and operational efficiency for businesses utilizing the platform.

### Email and Text Communication
Users consistently praise Ricochet360 for its robust email and text communication capabilities. The ability to customize the application, automate text messages, emails, and voicemails, and make calls directly from their workstations has significantly enhanced their efficiency. The platform's marketing tools enable users to engage leads effectively through targeted text messages and email campaigns, keeping them warm and engaged. Ricochet360's email and text communication features are highlighted as key strengths by users, contributing to improved productivity and streamlined communication processes within their workflows.

### Lead Management
Users consistently praise Ricochet360's lead management capabilities, highlighting its efficiency in tracking leads and sales, as well as the ease of getting in contact with leads. The software's automation features, such as the auto-dialer and lead customization options, have been particularly beneficial for users in staying organized and maximizing productivity. However, some users have expressed concerns about limitations in mass lead assignment and deletion, indicating areas for potential improvement in the lead management functionality of Ricochet360.

### Sales Optimization
Users consistently praise Ricochet360's sales optimization capabilities for its great scale and efficiency in helping with recruiting new staff. The software's ability to streamline the sales process, automate tasks, and provide ready-made pipelines for new producers has been highlighted as a significant advantage. Users appreciate the ease of tracking leads and sales, as well as the system's cadence dialing feature that ensures no potential prospects slip through the cracks. Additionally, the automation of processes like emails, voicemails, and texts has been noted as a time-saving and efficiency-boosting aspect of Ricochet360's sales optimization functionality.

Ricochet360 has proven to be a valuable tool for businesses, helping them solve various business problems and improve their overall efficiency. Users have praised the software for its organization and scheduling capabilities, which enable them to easily manage and follow up on sales leads while keeping all key details at their fingertips. This feature has significantly streamlined their sales process and improved customer service.

Additionally, users appreciate the excellent support provided by Ricochet360, as it allows them to maximize the tool's potential and take advantage of all available resources. The software's automation features, such as email, voicemail, and text automation, have been particularly beneficial in saving time and effort by streamlining communication with leads. The auto-dialing feature eliminates the need for manual lead searching, resulting in improved call efficiency and productivity.

Furthermore, Ricochet360 simplifies lead management and call tracking, making it easy for users to find specific calls within the system. This feature has not only enhanced organization but has also improved call time and outbound dials. With easy access to customer data, users are able to provide exceptional customer service and maintain continuous communication with leads through text messages and email campaigns.

The platform's ease of use and learnability have been highlighted as valuable assets by users. They appreciate how it serves as an all-in-one solution for lead management, marketing automation, and even commission reports. Moreover, Ricochet360 offers an excellent marketing platform that enables businesses to reach out to leads effectively without revealing phone numbers.

In summary, Ricochet360 addresses various business problems by providing efficient organization and scheduling functionalities, automating processes like emails and calls, simplifying lead management and call tracking, improving customer service, offering excellent support, being user-friendly, and serving as a comprehensive marketing solution.

Pipeline Tracking: Users have found Ricochet360 to be a valuable tool for managing sales teams, with multiple reviewers highlighting its pipeline tracking capabilities. This feature has allowed users to effectively monitor the progress of leads and sales, ensuring that no opportunities are missed.

Customization Options: The ability to customize leads within Ricochet360 has been highly praised by users. This flexibility allows agencies and businesses to tailor the software to their specific needs, resulting in a more personalized and efficient system.

User-Friendly Interface: Many reviewers have commended Ricochet360 for its ease of use and intuitive interface. This user-friendly nature has made it easy for new users to quickly learn and navigate the software, minimizing mistakes and downtime.

Difficult User Interface: Some users have found the user interface of Ricochet360 to be non-intuitive and dated. They feel that it lacks a modern look and can be confusing to navigate.

Complicated System Changes: Making changes to the system in Ricochet360 can be challenging, according to some users. While customer support is seen as helpful in implementing solutions, users have mentioned that the process for making changes can be complicated initially.

High Cost and Pricing Concerns: The monthly cost of Ricochet360 is considered to be quite high by some users. They have expressed concerns about the pricing of the software and find it tedious to set up. Additionally, certain features such as customizing leads require an additional consultation fee, which has been a point of dissatisfaction for some users.

Ricochet360 is is a CRM that combines an Auto Dialer, Lead Management, and Marketing Automation, and is designed for both inbound & outbound agents, enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.

Booster

Galaxy

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

Ricochet360

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Ricochet Dialer Demo

Watch a quick demo of the ricochet dialer, CRM, & Marketing Automation system at work.  Music: http://www.bensound.com

Ricochet Is Fast & All in One

Ricochet360 is the All-In-One Dialer, CRM & Marketing Automation Platform 
                             Over 1/2 a Billion Calls * 99.9 Uptime

Ricochet360 can help you create predictable revenue outcomes by automating 95% of what your sales or support agents do on a daily basis.  Make 500+ calls per day, while automating thousands of emails and text messages generating optimal penetration into your desired marketplace.  Generate more responses with less effort using Ricochet360’s built-in engagement cadence, send relevant messages at the right time to generate return calls, sms responses, and emails while you sleep. 

Cloud Phone System & Dialer 
If you want to beat your competitors to incoming leads, Ricochet provides the fastest commercial dialer available.

Lead Management System & CRM
Easily manage all your prospects, calls, emails and more with Ricochet’s easy-to-use, full-featured contact and lead management system.

Inbound Call Tracking & IVR System
Route and track your inbound phone calls to specialized sales teams or hunt groups. Increase control of your inbound call traffic and maximize results with all your inbound marketing efforts.


Call 1-866-678-1288 today to learn more!

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Ricochet360

Overview

What is Ricochet360?