TrustRadius Insights
Ricochet360 has proven to be a valuable tool for businesses, helping them solve various business problems and improve their overall …
Starting at $585 per month minimum monthly subscription fees
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What is Ricochet360?
Ricochet360 is is a CRM that combines an Auto Dialer, Lead Management, and Marketing Automation, and is designed for both inbound & outbound agents, enabling them to call a new lead in one second, nurture and engage prospects throughout the…
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Booster
$162
Cloud
per month per seat
Galaxy
$210
Cloud
per month per seat
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $585 per month minimum monthly subscription fees
Product Details
- About
- Tech Details
What is Ricochet360?
Ricochet360 is is a CRM that combines an Auto Dialer, Lead Management, and Marketing Automation, and is designed for both inbound & outbound agents, enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.
Ricochet360 Videos
Ricochet Dialer Demo
Ricochet Overview
Ricochet360 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Ricochet360 has proven to be a valuable tool for businesses, helping them solve various business problems and improve their overall efficiency. Users have praised the software for its organization and scheduling capabilities, which enable them to easily manage and follow up on sales leads while keeping all key details at their fingertips. This feature has significantly streamlined their sales process and improved customer service.
Additionally, users appreciate the excellent support provided by Ricochet360, as it allows them to maximize the tool's potential and take advantage of all available resources. The software's automation features, such as email, voicemail, and text automation, have been particularly beneficial in saving time and effort by streamlining communication with leads. The auto-dialing feature eliminates the need for manual lead searching, resulting in improved call efficiency and productivity.
Furthermore, Ricochet360 simplifies lead management and call tracking, making it easy for users to find specific calls within the system. This feature has not only enhanced organization but has also improved call time and outbound dials. With easy access to customer data, users are able to provide exceptional customer service and maintain continuous communication with leads through text messages and email campaigns.
The platform's ease of use and learnability have been highlighted as valuable assets by users. They appreciate how it serves as an all-in-one solution for lead management, marketing automation, and even commission reports. Moreover, Ricochet360 offers an excellent marketing platform that enables businesses to reach out to leads effectively without revealing phone numbers.
In summary, Ricochet360 addresses various business problems by providing efficient organization and scheduling functionalities, automating processes like emails and calls, simplifying lead management and call tracking, improving customer service, offering excellent support, being user-friendly, and serving as a comprehensive marketing solution.
Pipeline Tracking: Users have found Ricochet360 to be a valuable tool for managing sales teams, with multiple reviewers highlighting its pipeline tracking capabilities. This feature has allowed users to effectively monitor the progress of leads and sales, ensuring that no opportunities are missed.
Customization Options: The ability to customize leads within Ricochet360 has been highly praised by users. This flexibility allows agencies and businesses to tailor the software to their specific needs, resulting in a more personalized and efficient system.
User-Friendly Interface: Many reviewers have commended Ricochet360 for its ease of use and intuitive interface. This user-friendly nature has made it easy for new users to quickly learn and navigate the software, minimizing mistakes and downtime.
Difficult User Interface: Some users have found the user interface of Ricochet360 to be non-intuitive and dated. They feel that it lacks a modern look and can be confusing to navigate.
Complicated System Changes: Making changes to the system in Ricochet360 can be challenging, according to some users. While customer support is seen as helpful in implementing solutions, users have mentioned that the process for making changes can be complicated initially.
High Cost and Pricing Concerns: The monthly cost of Ricochet360 is considered to be quite high by some users. They have expressed concerns about the pricing of the software and find it tedious to set up. Additionally, certain features such as customizing leads require an additional consultation fee, which has been a point of dissatisfaction for some users.