TrustRadius Insights
Customers of RingByName have found the software to be an essential tool for streamlining communication within their organizations. With …
Starting at $28.95 per month
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Basic
$28.95
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is RingByName?
RingByName Features
- Supported: Archiving & Retention
- Supported: Call Recording
- Supported: On-Demand Recording
- Supported: Auto-Dialer
- Supported: Automated Attendant
- Supported: Call Monitoring
- Supported: Call Routing
- Supported: Call Transfer
- Supported: IVR/Voice Recognition
- Supported: Mobile Access
- Supported: PBX
- Supported: Queue Management
- Supported: Video Conferencing
- Supported: Voice Mail
- Supported: Activity Dashboard
- Supported: Alerts/Notifications
- Supported: Automatic Call Distribution
- Supported: Call Center Management
- Supported: Call Disposition
- Supported: Call List Management
- Supported: Call Reporting
- Supported: Call Tracking
- Supported: Communication Management
- Supported: Computer Telephony Integration
- Supported: Conferencing
- Supported: Contact Management
- Supported: Customizable Reports
- Supported: Fax Management
- Supported: Role-Based Permissions
- Supported: SIP Trunking
- Supported: Third Party Integrations
- Supported: Callback Scheduling
- Supported: Text to Speech
- Supported: Chat/Messaging
- Supported: Multi-Channel Communication
- Supported: Multi-User Collaboration
- Supported: Reporting & Statistics
- Supported: SMS Messaging
- Supported: Reporting/Analytics
- Supported: VoIP
- Supported: Access Controls/Permissions
- Supported: Call Conferencing
- Supported: Call Screening
- Supported: Online Voice Transmission
- Supported: Unified Communications
- Supported: Voicemail Transcription
RingByName Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Chromebook, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Customers of RingByName have found the software to be an essential tool for streamlining communication within their organizations. With the elimination of the need to remember extensions, users can easily connect with the right person, saving time and reducing frustration. The integration and centralization of communication systems in RingByName's cloud-based solution has been highly valued, as it allows customers to manage tasks and collaborate effectively in one place. Reviewers have been impressed by the responsiveness and proactive nature of the RingByName staff, ensuring that any requests outside the normal scope of use are addressed promptly. Additionally, the user-friendly interface of RingByName has led to increased efficiency and effectiveness in achieving daily goals. The software's ability to set up filters for incoming calls has been particularly noteworthy, enabling users to prioritize important calls while filtering out unwanted Robo calls. Furthermore, the availability of a mobile app version provides users with flexibility and convenience in accessing RingByName's features from anywhere. Overall, customers have appreciated RingByName's reliable service for international communication, along with its simplified setup process and convenient voicemail-to-email feature.
Convenience and Ease of Use: Users have found RingByName to be convenient and easy to use, allowing them to seamlessly utilize its features without any hassle. Several reviewers have appreciated the user-friendly interface and intuitive design, enabling them to navigate the software effortlessly.
Customized Greetings: Many users have praised the customized greetings feature offered by RingByName. This feature allows users to personalize their interactions with customers by creating unique greetings tailored to their business needs. The ability to provide a personalized touch enhances customer experience and fosters stronger connections.
Auto Attendant for Seamless Call Routing: Reviewers have expressed satisfaction with the auto attendant feature of RingByName. This functionality ensures clear speech during calls and provides a seamless call routing experience for both users and callers. With auto attendant, incoming calls can be efficiently directed to the appropriate recipient or department, optimizing communication flow within an organization.
Delays in Response Time: Some users have experienced delays in response time, which has been frustrating for them.
Lack of Essential Features: Several users have mentioned that the software lacks certain essential features like IVR, csat, and call disposition, which are necessary for their business needs.
Limited Customization Options: A number of users were disappointed by the inability to test out additional features with their office or the lack of benefit for their specific office needs.