Agentforce Commerce

Score7.9 out of 10

535 Reviews and Ratings

What is Agentforce Commerce?

Salesforce Agentforce Commerce (formerly Commerce Cloud, and Demandware before that) is a cloud-based eCommerce solution for enterprises with merchandising tools, such as sorting, filtering, and image zooming, allowing customers to browse products.

Categories & Use Cases

Videos

eCommerce security
Security measures are in place to prevent a breach of sensitive payment information.
Category average: 8.1
Shipping
Includes tools or integrations for order fulfillment of physical products.
Category average: 7.6
CMS
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Category average: 7.1

Personalized recommendations
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
Category average: 6.8
SEO
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
Category average: 7.5
Visual customization
Users can customize the look & feel of the storefront; storefront is visually attractive.
Category average: 7.4

Most Frequent Users

Top 3 industries using Salesforce Agentforce Commerce.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Retail Trade

14.8%

1,041 installations of 7,052

#2 most frequent

Manufacturing

14.7%

1,038 installations of 7,052

#3 most frequent

Professional, Scientific, and Technical Services

12.8%

906 installations of 7,052

Pros

Efficient organization of customer data for personalized experiences
Seamless page and product catalog design and content management
Strong flexibility and integration capabilities with other systems

Cons

User interface and design perceived as primitive and visually dated
Complex automation setup requiring significant manual intervention
Operational processes can be manual, impacting efficiency

Verified User

Employee (201-500 employees)

Use Cases and Deployment Scope

We use salesforce as our web hosting for our ecommerce brands. It allows integration from a wide array of vendors and can also host multiple sites on one single environment. On a wide scope you can drive your post-purchase emails, product pricing, page content, shipping methods, etc. all within one single platform.

Pros

Page Designer
Customization
Cataloging

Cons

Easier Product Build Process
Very developer/training heavy
Integrations can be complex

Return on Investment

Shared codebase between 8 sites saves time and money
Increased level of customization for sites
Easy to change site preferences/shipping methods

Usability

Verified User

Administrator in Corporate (201-500 employees)

Use Cases and Deployment Scope

Currently, our organization is utilizing Salesforce Commerce Cloud to share information. More specifically, this is a shared resource for our divisions to be able to research our customers and manage the relationships. Essentially, we have compiled our customer information in a company utilized database that all our team members can access, with contact information and any applicable notes for all of our current customers. Previously, we didn't have anything like this set up.

Pros

Research our existing contact
Avoidance of duplicate calls to our customers
Mobile application for all users to access

Cons

Integration with other systems

Return on Investment

Simplified database
Ease of access for our team
Consolidation in on database

Usability

Verified User

Account Manager in Sales (5001-10,000 employees)

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud to run our online shop and keep things simple for customers. It helps us handle products, payments, and orders in one spot. It fixes issues like keeping the site fresh and tracking sales. Our whole team uses it to make online sales smoother and faster.

Pros

Quick product updates
Price updating is easy
Better user experience

Cons

Simpler setup / deployment.
Easier to access and customize reporting data
Faster updates

Return on Investment

Saved ecommerce team 47% of time spent on our online store management
Decreased downtime by 100%
Increased online orders by 18% in 1st year.

Usability

Other Software Used

SalesIntel, HubSpot CRM, 6sense

Verified User

Representative in Sales (1001-5000 employees)

Use Cases and Deployment Scope

Is the main sales admin platform tool where everything is registered for record and moving along opportunities in the sales cycle. Everyone from csm, bdrs, ae, and upper management relies on it to concrete sales and make sure the process is completed the way it should be. Get s integrated and connected with all other platforms too.

Pros

Keep record of everything that goes on
Integrate with other platforms
Flexibility

Cons

The visual side is not the most aesthetic
Sometimes there is too much crowded information
The integrations can miss info sometimes

Return on Investment

Easy to keep track of closed lost opportunities to rebook him
Easy to keep track of my own stats
Easy to bring changes to management

Usability

Alternatives Considered

HubSpot CRM

Verified User

C-Level Executive in Finance and Accounting (501-1000 employees)

Use Cases and Deployment Scope

Salesforce Commerce Cloud is our CRM which manages all contracts, customers and client details. It matches the client to our opportunity and integrates with our billing system, NetSuite. Salesforce Commerce Cloud manages all customer contact details like name, phone and email all in one place. Salesforce Commerce Cloud is the trusted source when questions come up about details on a contract.

Pros

Customer Details
Contract Management
Opportunity win or lose

Cons

Allowing multiple contacts at each customer service
Tracking changes to contracts
Matching opportunities to won contracts

Return on Investment

Saves time by having all contracts in one place
Consolidates all customer details and contacts
One source of truth when customers have questions

Usability

Alternatives Considered

NetSuite ERP and Celigo

Other Software Used

NetSuite ERP, Celigo, UKG Pro

BigCommerce

KalioCommerce

Agentforce Commerce

What is Agentforce Commerce?

Categories & Use Cases

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