Name: ScriptRunner for Jira
Price: 10 USD
Author: ARUK Global Ltd

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

JavaScript Frameworks

Mind Mapping

Mobile App Development

Push Notifications

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Embedded Business Intelligence (BI)

Enterprise Generative AI

Partner Relationship Management

Enterprise

Accounting

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Content Delivery Networks (CDN)

Data Quality

Data Virtualization

Distributed Denial of Service (DDoS) Protection

Extended Detection and Response (XDR)

Fraud Detection

Identity Governance and Administration

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Mobile Data Security

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Databases

Scale-Out Storage

Secure Email Gateway

Smart Contracts

Tower Servers

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Appointment Scheduling

Competitive Intelligence

Content Management

Direct Mail Automation

Email Marketing

Email Testing

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Virtual Event

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Antivirus

Security

Estate Planning

Insurance Policy Administration Systems

Insurance Underwriting and Rating

Mental Health

Public Transportation

Trucking Software

Vertical-Specific

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ScriptRunner for Jira is an automation and customization app designed to streamline workflows and enhance productivity within the Jira platform. According to the vendor, this software solution is suitable for small, medium, and large companies across various industries and professions, including IT and software development teams, project management teams, agile and Scrum teams, service desk and support teams, as well as marketing and sales teams.

## Key Features

**Scheduled and Reactive Automations**: According to the vendor, users can automate workflows and issues in Jira by setting up scheduled tasks and triggering actions in response to specific events.

**Process Alignment within Jira Workflows**: The vendor claims that this app allows users to align Jira issue progression with their specific processes by implementing bespoke data validations, conditions, and post-functions, which can potentially improve accuracy, reduce frustration, and increase efficiency.

**Specific and Shareable Views with Advanced Search**: The vendor states that this app enhances Jira search capabilities with Enhanced JQL functions, keywords, and subqueries. Users can save and share custom filters with their team to ensure everyone is aligned on the same information.

**Script Console**: According to the vendor, users can tackle large tasks like bulk issue updating by executing Groovy scripts directly within Jira. They can also access a range of built-in scripts for common use cases.

**Listeners**: The vendor claims that this app allows users to trigger actions in response to specific events in Jira, automating actions when issues are created, updated, or transitioned. Users can customize Jira behavior based on events.

**Jobs and Escalation**: Users can schedule routine tasks to run at any frequency, automating actions such as sending reminders or updating fields to ensure timely execution of important tasks, according to the vendor.

**Enhanced Search**: According to the vendor, this app provides access to additional JQL functions for more specific searches, including linkedIssuesOf, subtasksOf, issuesInEpics, numberOfComments, and numberOfSubtasks. Users can refine search queries to find the exact information needed.

**Scripted Conditions & Validators**: The vendor claims that this app allows users to enforce custom criteria for issue transitions and field updates, validating data before allowing changes to be made. This can potentially improve data integrity and enforce business rules.

Flexibility for Custom Script Development: Users have consistently praised the flexibility of ScriptRunner for developing custom scripts, allowing for automation and integrations with third-party tools. Several reviewers mentioned that this feature has been highly beneficial in meeting their specific needs and enhancing their workflow efficiency.

Extensive JQL Search Functionality: The extensive range of available functions in the JQL search function has been widely appreciated by users. Many reviewers have found this feature to be invaluable in filtering tasks more efficiently, enabling them to quickly find and manage relevant information within Jira.

Automated Task Management and Organization: The ability of ScriptRunner to automatically update filters after a given time has received positive feedback from multiple users. This feature enhances task management and organization by ensuring that filtered tasks are always up-to-date without manual intervention. Reviewers have expressed appreciation for how this capability streamlines their workflow processes.

Limited functionality in the Cloud version: Several users have expressed disappointment with the limited functionality of ScriptRunner's Cloud version compared to its On-Prem counterpart. 

Difficulty sharing search filter queries: Users have found it challenging to easily share the search filter queries generated by ScriptRunner, causing inconvenience and hindering collaboration.

Restrictions on editing advanced JQL search queries: The inability for anyone other than the original author to edit advanced JQL search queries has been seen as restrictive by some users, limiting flexibility and impeding productivity.

Users of ScriptRunner for Jira have been able to leverage the power of Groovy to develop complex use cases and automate tasks within Jira. With the ability to extend Jira's functionality, users have found value in customizing the tool to fit their specific needs. This has resulted in increased productivity and efficiency in Jira workflows.

One key use case that customers have found beneficial is using ScriptRunner to effectively communicate outcomes and streamline reporting. By leveraging features such as scripted fields and scripts in post functions, users have been able to automate many functionalities in their workflows, resulting in a more streamlined and efficient process.

The customization capabilities of ScriptRunner have also allowed teams to create custom scripts that align with their unique workflows and fields. This flexibility has enabled businesses and teams to go beyond templates and adapt their testing and development within their own software.

Additionally, users have praised ScriptRunner for its ability to create complex workflow rules while keeping the workflows simple and meeting customer needs. The automation capabilities of ScriptRunner have simplified complex processes, ultimately increasing efficiency within organizations.

Overall, ScriptRunner for Jira has proven itself as a valuable tool that allows users to automate tasks, customize workflows, and increase productivity within Jira environments.

Basic

Free

Standard

Premium

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

ScriptRunner for Jira

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

ARUK Global Ltd

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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ScriptRunner for Jira

Overview

What is ScriptRunner for Jira?