Name: SeamlessDesk
Author: Seamless Desk

Help Desk

Web and Video Conferencing

Customer Support

Software Repositories

WebOps

Development

Academic Advising

Classroom Management

School Management

Education

Business Intelligence (BI)

Collaboration

Visual Collaboration

Workspace Planning

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Contractor Management

Corporate Learning Management

Corporate Wellness

Employee Engagement

Employee Monitoring

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Converged Infrastructure

Data Center Outsourcing (Europe)

Data Masking

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Performance Monitoring

Network Security

NoSQL Databases

Office Migration and Repair

Operating Systems

SOA Governance

Single Sign-On

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Computer-Assisted Translation

Content Management

Creative Collaboration

Cross-Channel Campaign Management

Email Marketing

Gamification

Grant Management Software

Local Listing Management

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Computing Security

File Integrity Monitoring

Security

3D Modeling

Assisted Living

Equipment Rental

Jail Management

Membership Management

Military and Defense

Municipal

Nonprofit CRM

Utilities

Vertical-Specific

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### IT Asset Management
Users appreciate SeamlessDesk's asset management functionality for its simplicity and effectiveness in linking assets to tickets, facilitating quick issue identification and resolution. While some users find the platform lacking in comprehensive ITSM features like Change Management and Incident Management, they acknowledge SeamlessDesk's commitment to enhancing its capabilities in the near future. The consensus among users is that SeamlessDesk's asset management is a strong point, particularly for organizations seeking a straightforward and cost-effective solution for managing IT assets.

### Service Desk Solutions
Users consistently highlight SeamlessDesk's service desk solutions as a standout feature, praising its intuitive ticketing system and efficient asset management capabilities. While some users note a few missing traditional service desk features, they appreciate the company's commitment to continuous improvement and the forthcoming enhancements. The general sentiment leans towards a positive outlook on SeamlessDesk's service desk solutions, with users valuing its simplicity, effectiveness, and cost-effectiveness.

### Help Desk Ticketing Systems
Users across various reviews have highlighted the effectiveness of SeamlessDesk's help desk ticketing system in streamlining their IT support processes. The platform's ticketing management solution has been commended for its user-friendly interface, which simplifies the tracking and resolution of help desk tickets. Additionally, the integration of asset management with the ticketing system has been lauded for enhancing problem-solving capabilities within IT teams. While some users have noted minor issues such as occasional technical glitches, the overall consensus leans towards the positive impact of SeamlessDesk's help desk ticketing systems on operational efficiency.

### Customer Support and Care
Users consistently praise SeamlessDesk's exceptional customer support and care features. Reviewers highlight the quick and engaging responses from the support team, emphasizing the team's dedication to resolving issues promptly. The platform's ability to address individual organization needs and its commitment to providing quality help desk software while offering reasonable rates are frequently commended. Additionally, users appreciate the platform's intuitive interface, asset management capabilities, and the recent introduction of new features like project management and reporting. Despite some negative feedback regarding communication issues and perceived lack of care, the majority of users express satisfaction with SeamlessDesk's customer support and care services.

### Incident and Problem Management
Users have also highlighted SeamlessDesk's incident and problem management functionalities. While some users have praised the platform for enabling timely responses to incidents and streamlining ticket categorization, others have expressed concerns about system slowdowns during high ticket volumes. Despite these mixed reviews, SeamlessDesk's incident and problem management features appear to play a significant role in enhancing overall user experience and operational efficiency.

### Technical Assistance and Response
Users consistently praise SeamlessDesk for its technical assistance and quick response capabilities. The platform's integration with TeamViewer for desktop support and its solution portal for tracking resolved tickets have been highlighted as valuable features. Customers appreciate the simplicity of sending and tracking tickets, as well as the option for automatic responses to ensure a smooth service experience. The platform's ability to provide efficient and effective technical assistance has garnered positive feedback from users, showcasing SeamlessDesk's commitment to supporting its customers promptly and effectively.

Quick and Responsive Support: Users consistently praise SeamlessDesk for its quick and responsive support team. Many reviewers have expressed their satisfaction with the timely resolution of problems, concerns, and questions during the trial and implementation phase. The support provided by SeamlessDesk is described as fantastic, indicating that users feel heard and supported throughout their experience.

Intuitive User Interface: Reviewers commonly highlight the clean and intuitive user interface of SeamlessDesk. The software impresses users with its ease of use, making it easy to create, store, share, and track support issues for clients. This intuitive design is valued by users who appreciate a straightforward system that requires minimal training or technical expertise.

Effective Ticketing Management: Users find that SeamlessDesk offers effective ticketing management capabilities without overwhelming them with unnecessary tools. The integration of asset management and ticketing is seen as a standout feature that allows for quick issue identification and problem-solving. By allowing multiple tickets to be assigned to one ticket, the software enables technicians to stay on track and resolve issues efficiently.

SeamlessDesk has gained recognition for its exceptional support and user-friendly features, addressing various needs across different industries. The software goes beyond a standard ticketing system, satisfying the requirements of administrative staff. Users have found it easy to set up and use, with direct responsiveness from the developers whenever questions or requests arise. The ticket system streamlines the process of submitting and tracking requests, offering email updates upon task completion. This has proven to be much faster and more efficient than traditional methods such as email or written requests.

The Projects module within SeamlessDesk has been highly successful in facilitating collaboration and providing transparency for teams working on infrastructure and large-scale software projects. This module allows multiple teams to work together seamlessly, ensuring everyone is on the same page. Moreover, the Contracts module enables users to track software maintenance contracts efficiently, associating assets and vendors with specific contracts.

Not only does SeamlessDesk simplify user requests, asset management, and ticketing, but it also replaces multiple programs with one efficient solution. This consolidation has resulted in significant cost benefits for many organizations. In addition to its affordability, SeamlessDesk impresses users with its level of support and responsiveness from the sales and software development teams.

SeamlessDesk has proven beneficial across multiple departments within organizations by improving scheduling and maintenance processes for facilities while benefiting IT, maintenance, and media departments alike. With its ease of use and direct communication channels with customers, it helps improve overall customer satisfaction by resolving issues promptly. These experiences have made SeamlessDesk an outstanding choice for many businesses when compared to other software options available in the market.

Lack of ITSM Concepts: Some users have expressed dissatisfaction with SeamlessDesk's lack of certain ITSM concepts such as Change Management, Problem Management, and Incident Management. While they acknowledge that these features are planned for future updates, it leaves them feeling that the software is currently incomplete in terms of IT service management capabilities.

Ticketing Rules Issues: Users have mentioned that while the customization options for ticketing rules are great, there can be issues with rules overlapping. This has led to confusion and suggests a need for a feature update that would alert users when rules need adjustment before enabling them.

Confusing Settings Menu and Knowledge Base: There is feedback regarding the confusing nature of the Settings menu and knowledge base within SeamlessDesk. Users have found these sections to be unclear and in need of improvement, which hampers their overall experience with the software.

Free 

Premium

Basic

Professional

Business

Answerbase

ALVAO Service Desk

SeamlessDesk

IT asset management (also hardware asset management or HAM) software manages the physical assets in an IT infrastructure (their selection, maintenance, protection, inspection, and renewal or disposal/replacement). The purpose of the software is to ease and improve the lifecycle management process of the IT infrastructure and inform strategic decisions related to it its growth and maintenance. To that end vendors of asset management tools proffer inventory control with related functions like licensing and software asset management (SAM), patch management, network monitoring and management, IT service management, and security/compliance oriented capabilities specializing in damage control related to device theft and corruption like device lockdown, geolocation (for the wayward laptop), remote control, data obliteration, and more. The solutions offered vary by the anticipated needs of the multifarious enterprises who must track hardware assets.

IT Asset Management

Seamless Desk

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

Software and hardware inventory tracking

Discovery and management of hardware and software inventory

License management

Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed

Asset lifecycle monitoring

Monitoring asset lifecycle from acquisition to retirement

Contract management

Tools to assist in managing purchase orders and contracts

Asset relationship management

Asset relationship management is the ability to see relationships between assets to help with troubleshooting

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