TrustRadius Insights
SendHub has proven to be an invaluable tool for businesses across various industries. Users appreciate its simplicity and value, making it …
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Custom
$0
Cloud
per month
Lite
$7
Cloud
per month
Lite+
$37
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is SendHub?
SendHub Features
- Supported: 2-Way Messaging
- Supported: Automated Responses
- Supported: Contact Database
- Supported: Contact Management
- Supported: MMS
- Supported: Mass Texting
- Supported: Message Personalization
- Supported: Mobile Keywords
- Supported: Reporting/Analytics
- Supported: Scheduled Messaging
- Supported: Shortcodes
- Supported: Text-to-Win
- Supported: VoIP
- Supported: Call Routing
SendHub Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Linux, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
SendHub has proven to be an invaluable tool for businesses across various industries. Users appreciate its simplicity and value, making it an ideal choice for businesses in need of a texting app with basic features. With SendHub, businesses can conveniently reach out to customers without requiring them to visit the office, ensuring seamless communication for both parties. The software's integration with CRM systems allows businesses to send direct messages to customers and track their responses, effectively managing communication and sales. Furthermore, SendHub is highly versatile, making it useful for a range of purposes such as sending links, collecting donations, and running text-to-win programs. Organizations can also benefit from the platform's group creation feature, enabling real-time communication with members or students. Users appreciate the stability and reliability of SendHub when it comes to sending text blasts, ensuring that messages are delivered without any concerns. Overall, businesses find SendHub to be user-friendly with minimal training required, allowing them to quickly reach and engage with hundreds of people. By using SendHub, businesses can connect with their contacts in a personal and responsive manner while maintaining a personal touch. This platform has helped organizations save time, improve record-keeping, drive ROI, increase brand awareness, and craft effective marketing strategies. Additionally, SendHub serves as an effective tool for businesses to stay in touch with customers and send gentle reminders regarding incomplete orders. With its wide range of use cases and positive user experiences, users confidently recommend SendHub for organization-wide use.
Affordability and simplicity: Several users have found SendHub to be an affordable and simple software for communication. They appreciate that it offers a cost-effective solution without the need for additional hardware or technical expertise. The intuitiveness of the platform allows even new users to quickly get started and effectively use SendHub for texting and client management.
Immediacy of text messaging: Many reviewers value SendHub's ability to send and receive text messages in real-time. This feature is particularly useful for quickly reaching individuals or groups without sharing personal phone numbers. Users appreciate the convenience of immediate communication, especially when time-sensitive information needs to be disseminated.
Excellent customer support: Numerous customers have praised SendHub's customer support team for their responsiveness and efficiency. Whether it is sales inquiries or technical issues, users feel supported by the company's staff who promptly resolve any questions or concerns. This reliable support system enhances the overall user experience with SendHub.
Bugs and Technical Issues: Many users have encountered numerous bugs in SendHub, including issues with sending scheduled emails, rollover text credits, uploading contacts, blocking phone numbers, and account lockouts. These technical issues can be frustrating for users and hinder their ability to effectively use the software.
Limited Functionality: Some users feel that SendHub's functionality is lacking compared to a cell phone program. They have experienced limitations such as difficulties in sending images over 1.5 megabytes, issues with receiving calls on their cell phones, and a lack of ability to group message. This limited functionality can be a drawback for users who rely on these features for effective communication.
User Interface Design: The user interface of SendHub has been criticized by some users for being basic and unattractive. They find it lacks visual differentiation or a central hub dashboard for management, which can lead to confusion when navigating the software. Improvements in the design and layout of the user interface could enhance the overall user experience.