Sentinel

Sentinel is a crisis and incident management platform offered by YUDU Ltd. It aims to improve crisis response, organizational resilience, and incident resolution for businesses. This comprehensive platform provides a range of communication, collaboration, and document management tools. According to the vendor, Sentinel is suitable for companies of all sizes and is utilized by crisis management teams, security teams, business continuity managers, facilities managers, and risk managers across various industries.

Key Features

Mass Alerting & Two-Way Communication: According to the vendor, Sentinel allows users to send emergency alerts to thousands of individuals through multiple communication channels in under 60 seconds. Users can create pre-prepared message templates and distribution groups for rapid communication. The platform also enables quick response options for recipients to indicate their safety or request assistance.

Chat Channels - Safe Corporate Communications: Sentinel provides a secure and controlled instant messaging platform for crisis response teams to collaborate and make key decisions. The vendor states that all communications are encrypted and stored on company-controlled Private VPN Cloud servers. Users can share documents, videos, and images within secure group chats, with all conversations recorded and auditable.

Secure Instant Teleconferencing: The platform allows users to establish secure conference bridge calls for crisis teams to connect, collaborate, and make key decisions. Participants can join group calls without the need for pins or numbers, according to the vendor. Additionally, calls can be recorded for auditing and analysis of crisis response and decision-making processes.

Hotline - Incident Information Lines: Sentinel enables users to create automated text-to-voice driven phone lines to deliver incident updates to large audiences quickly. Inbound callers can access the latest incident information through a digital bulletin board, with support for 22 languages, according to the vendor.

Document Management & Distribution: The platform offers a feature for storing and distributing critical documents to the right people at the right time. Users can append files to emergency alerts and send them via email, SMS, or in-app messages. The vendor also states that offline access to critical documents is possible on any device, ensuring accessibility regardless of internet connectivity.

Hotline - Reporting Lines: Sentinel allows users to collect inbound information through a reporting line, including voicemails and callback requests. The platform enables triaging of incoming information based on urgency and prioritizes callbacks for urgent cases. The vendor highlights that this feature improves accessibility for disabled, vulnerable, or injured individuals to alert support teams easily.

Enterprise Branded App: According to the vendor, users can access Sentinel through a secure, fully branded app for crisis communications and documentation. Access to the platform can be controlled through mobile device management and two-factor authentication. The app also provides offline access to critical documents and the ability to send push notifications for emergency alerts.

Self-Registration for Platform Users: Sentinel simplifies the process of adding users to the platform and contacts to alerting lists. Users and contacts can self-register through a form, reducing administrative efforts. The vendor states that users have the ability to customize data collection fields and control user permissions and access within the platform.

API for Platform Automation: According to the vendor, Sentinel can be connected to third-party software and IoT devices for data synchronization and process automation. Incident alerting can be automated through triggers from third-party APIs. Integration with internal staff and contact databases is also possible for data synchronization.

SMS Alerting Reinvented: Sentinel offers an affordable and simple-to-use mass alerting tool, according to the vendor. It enables rapid mobile messaging and automated data management while maintaining GDPR compliance by default.