Service Centre

Service Centre is a service management software designed to streamline and optimize service operations for businesses in various industries. According to the vendor, this cloud-based field service management software is suitable for companies of all sizes. It caters to a wide range of professions and industries, including field service technicians/engineers, service managers, service coordinators, service administrators, managed print services (MPS) companies, fire and security companies, workplace technology providers, highways and traffic management companies, HVAC companies, foodservice equipment companies, coffee vending companies, medical equipment companies, and property and building maintenance companies.

Key Features

According to the vendor, Service Centre offers a cloud-based solution, allowing users to access the software from anywhere with an internet connection. It is said to ensure data security, automated backups, and disaster recovery.

The vendor claims that Service Centre provides comprehensive meter billing functionality, simplifying and streamlining the process of obtaining meter readings. This feature is said to increase accuracy and reduce manual work.

Service Centre is said to provide powerful and highly flexible call control functionality, enabling businesses to centrally manage help desk, field service, and workshop operations. The vendor claims that it improves service delivery and accurately measures key performance indicators (KPIs).

According to the vendor, Service Centre allows for flexible contract administration, supporting in advance or arrears billing for any period. It is claimed to maximize profitability and cash flow.

The vendor states that Service Centre offers efficient stock control management, optimizing stocktaking processes and improving time-to-value performance. It is said to ensure efficient stock utilization and reduced costs.

Service Centre provides a mobile app, allowing field-based staff to complete and update jobs, capture signatures and photos, and access a machine's complete service history. According to the vendor, this feature improves efficiency and first-time fix rates.