SnapSurveys Reviews and Ratings

Use Cases and Deployment Scope

We were looking for an application where we could use a survey electronically (online and offline) or via paper that would then go easily into the data collection for said survey. SnapSurvey was the only solution we found that provided these services within our budget and they worked with us on pricing as we are non-profit. It is user-friendly.

Likelihood to Recommend

We would recommend this product to others and it really does fit the needs of the virtual world and still meets the needs of those that need to complete paper. It really is a happy middle place as it works either way. Again, the interface is user-friendly and the ability to do surveys offline is great.

Use Cases and Deployment Scope

It is used to develop surveys and collect survey data. Myself and 2 others are currently using it. Overall, it's used for brand trackers and short customer experience surveys. For the surveys that we do that aren't entirely complex, this is a perfect tool to use. It's also easy to access anywhere since this is a cloud-based survey platform like most other competitors.

Likelihood to Recommend

It is well suited for developing online surveys and online survey data collection in any aspect. For surveys that have to be programmed to more complexity, this may not be the best tool to use, maybe one one with a better user experience. I do like that there are a wide variety of reports available based on the content.

Use Cases and Deployment Scope

It is easy to learn and was a great asset to the company. The SNAPS help desk was always helpful. The surveys were easy to customize and you will be able to create surveys for different departments.

Likelihood to Recommend

Include cost of training in the cost of the product.

Use Cases and Deployment Scope

Snap is very versatile and we use it for a variety of purposes within our organization to support best practices. With respect to academic studies, we conduct large web-based statewide benchmark and longitudinal tracking surveys among adults across the Commonwealth of Massachusetts and capture in-depth qualitative information among specialized targeted populations. Also, a primary focus of my department is to evaluate programs and services with regular evidence based results. Snap is used as an ongoing tool to track customer satisfaction with our Helpline, evaluate trainers, courses, conferences and retreats and measuring program effectiveness by tracking the level of knowledge transfer before and after clinicians participate in our Institute.

Likelihood to Recommend

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.

Use Cases and Deployment Scope

I have experience using SnapSurveys for a variety of assessments purposes in higher education. This includes assessing classroom learning outcomes, gaining demographic and background information from various campus constituencies across campus which may be used to drive new policies and procedures. I have also used it in gaining feedback about the campus environment, from faculty, staff, and students.

Every time I have used SnapSurveys I am always impressed with the great variety of how you can administer your survey. Having the ability to use paper, tablet, pdf, online, as well as many others, is a fantastic way to ensure you are not leaving out any demographic. I have tried other products that only offer e-mail surveys and have received fewer responses because of this. I am always impressed with the user interface and ease of use of SnapSurvey products. Though it is not used throughout the entire organization, I am consistently advocating for its use by others.

Likelihood to Recommend

If you are looking to get a large sample response for you survey SnapSurveys is great for this. As mentioned before, it provides many options for data collection.

Use Cases and Deployment Scope

I use Snap to run online surveys for my clients. I'm a marketing research freelancer and founder of TG Research. Online surveys and project management are two of my key service offerings. My clients include market research organizations who value the full functionality of a well-established piece of survey software like Snap. My clients in other sectors find the surveys I produce professional, extremely user-friendly and appreciate how they are branded to match their corporate identity. Prior to working for myself I set up and managed the Research Services team at Snap at their UK HQ. When I left the company in 2012 to relocate to the US I did not hesitate in continuing to use Snap for my surveys. I have worked on projects where other survey software packages have been used over the last three years but they did not measure up to the high standards I was accustomed to.

Likelihood to Recommend

Snap is wonderful. It's great value for money for the functionality it offers. I would not hesitate to recommend it to anyone who carries out regular surveys. I'd advise you to invest some time in learning how to use the software properly to get the most out of it or perhaps commission Snap's Research Department to set up your initial questionnaire design and analysis and then take it in-house. You can save and load their style templates onto subsequent surveys to make them look fantastic. The software keeps getting better so I'd definitely recommend paying the modest fee for Snap Plus each year (support and upgrades). Support and upgrades are free for the first 12 months after your initial purchase.

Use Cases and Deployment Scope

We are a Federal Government contractor supporting several government agencies, and our primary use case for Snap Surveys is on a project supporting the Centers for Medicare and Medicaid Services (CMS). We use Snap Surveys primarily to implement a system where Hospital Associations can administer a tool to their constituent hospitals and report anonymized data back to us. We purchased all the licenses and provided directions and support to all the associations so that they could administer the tool to their hospitals. The hospital associations have collected

We also use Snap Surveys for smaller, less formal uses such as small, one-time surveys. We also once used Snap Surveys to collect file submissions from people as a file upload location.

Likelihood to Recommend

How complex is the logic of the survey? The more complex, the more suited Snap is.

How much money do you have to spend? Snap Surveys is expensive.

Are you willing to invest the time of a smart person from your team or pay for an expert? The learning curve is steep.

Use Cases and Deployment Scope

We use Snap surveys in our division of the company. We needed a powerful survey tool that was customizable, and allowed for complicated skip patterns, as well as something that allowed us to keep the data we collected secure.

Likelihood to Recommend

Snap is great if you want to create a complicated, professional-looking survey and house your data in a secure place. It is a bit cumbersome to learn, but they do have great support staff to help.