Probably the best survey software in the world....
Tamara Gooderham | TrustRadius Reviewer
Updated November 20, 2015

Probably the best survey software in the world....

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

11

Modules Used

  • Professional with WebHost

Overall Satisfaction with SnapSurveys

I use Snap to run online surveys for my clients. I'm a marketing research freelancer and founder of TG Research. Online surveys and project management are two of my key service offerings. My clients include market research organizations who value the full functionality of a well-established piece of survey software like Snap. My clients in other sectors find the surveys I produce professional, extremely user-friendly and appreciate how they are branded to match their corporate identity. Prior to working for myself I set up and managed the Research Services team at Snap at their UK HQ. When I left the company in 2012 to relocate to the US I did not hesitate in continuing to use Snap for my surveys. I have worked on projects where other survey software packages have been used over the last three years but they did not measure up to the high standards I was accustomed to.
  • Snap has wonderful vast functionality. I love showing off it's latest new features!
  • As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.
  • You can run surveys in multiple languages (including double-byte such as Japanese and Chinese) and analyze all the results together.
  • Smart reporting is definitely worth checking out if you have multiple tailored reports to produce over time.
  • Their support people are extremely professional and knowledgeable.
  • Their worksheets (available on their website) are invaluable and very well written.
  • Their Research Department, staffed by guru users of the software, can provide additional resource for a fee.
  • Some functions can be a little fiddly to set up if you don't use them very often but usability has definitely improved since I started using version 4+ in 1997!
  • Using a professional survey package enhances my reputation as a research professional.
  • I have been able to use the software's functionality to exceed my clients expectations.
Snap is wonderful. It's great value for money for the functionality it offers. I would not hesitate to recommend it to anyone who carries out regular surveys. I'd advise you to invest some time in learning how to use the software properly to get the most out of it or perhaps commission Snap's Research Department to set up your initial questionnaire design and analysis and then take it in-house. You can save and load their style templates onto subsequent surveys to make them look fantastic. The software keeps getting better so I'd definitely recommend paying the modest fee for Snap Plus each year (support and upgrades). Support and upgrades are free for the first 12 months after your initial purchase.

Using SnapSurveys

I think I've covered it all already. I am a BIG Snap Surveys fan.

Evaluating SnapSurveys and Competitors

  • Price
  • Product Features
  • Prior Experience with the Product
  • Existing Relationship with the Vendor

Using SnapSurveys

Snap's usability is fine given the wide ranging functionality the survey software offers.
ProsCons
Like to use
Well integrated
Consistent
Feel confident using
Difficult to use
Slow to learn
Lots to learn
  • There are easy to use quick start templates for questionnaire design where you just add question text and answers. The software takes care of the layout.
  • Branding your survey to match your organization is easy. You can insert your organization logo and even match the tick boxes and progress bars to your company's colors.
  • Snap has an incredibly useful instant summary report for every new survey you build. There is chart, table or list of open ended responses prebuilt for every survey. This is automatically updated with results in real time.
  • Some of the advanced features can be tricky to set up if you don't do use them very often. However, there is usually a worksheet on the topic to guide you through any new / less used functions.