Snap Surveys aren't a snap but their sophistication allowed us to solve a complex problem
Jonathan Crane | TrustRadius Reviewer
Updated December 04, 2014

Snap Surveys aren't a snap but their sophistication allowed us to solve a complex problem

Score 6 out of 10
Vetted Review
Verified User
Review Source

Software Version

Desktop version 10 & 11, Webhost

Modules Used

  • Webhost
  • Key Station

Overall Satisfaction with SnapSurveys

We are a Federal Government contractor supporting several government agencies, and our primary use case for Snap Surveys is on a project supporting the Centers for Medicare and Medicaid Services (CMS). We use Snap Surveys primarily to implement a system where Hospital Associations can administer a tool to their constituent hospitals and report anonymized data back to us. We purchased all the licenses and provided directions and support to all the associations so that they could administer the tool to their hospitals. The hospital associations have collected

We also use Snap Surveys for smaller, less formal uses such as small, one-time surveys. We also once used Snap Surveys to collect file submissions from people as a file upload location.
  • File upload capability: I can build a question such that the user can attach a file to the survey as part of an answer
  • Complex logic: Snap Surveys is the most sophisticated survey software I have used in this regard. Skip logic, answer piping, etc are all very advanced
  • Customer Support: I get a live response either right when I call or a call back within a few hours. Their tech support and sales people are top-notch.
  • Difficulty of use: Since the software has such sophistication, using all the features requires a very detailed understanding which takes a lot of time and effort.
  • Tiering of features: The licensing model is a bit unclear and not the easiest to understand.
  • Successful completion of project: Snap Surveys helped us implement a system that met the complex needs of the project. The client is happy.
Survey Monkey is great but it's really on the "Quick and Dirty" side of things. Due to shortage of staff time and expertise, we go with Survey Monkey whenever possible. But you can't beat Snap for the more robust, complicated stuff.
We use Epi Info for some projects that are specific to collection of information on diseases and injuries. It's a great tool that some of our clients are familiar with and they just came out with a web-based platform.
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
How complex is the logic of the survey? The more complex, the more suited Snap is.
How much money do you have to spend? Snap Surveys is expensive.
Are you willing to invest the time of a smart person from your team or pay for an expert? The learning curve is steep.