SolarWinds Dameware Remote Everywhere (DRE) Reviews and Ratings
Rating: 8.5 out of 10
Score
8.5 out of 10
Community insights
TrustRadius Insights for SolarWinds Dameware Remote Everywhere (DRE) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have found great success in using Dameware Remote Everywhere for remote connections to their network, whether they are working away from the office or need to assist a remote user. The software has proven essential for transferring files to remote systems during the connection process, ensuring smooth and efficient work. Customers have expressed their satisfaction with the product, as it has enabled cost reduction and increased response times by allowing them to provide support remotely. Additionally, users have not only utilized Dameware Remote Everywhere for customer support but also as a valuable tool for assisting colleagues who are out in the field. The software's ability to provide third-party access to systems has been particularly useful when additional support is needed. IT departments have relied on Dameware Remote Everywhere to offer support to both in-house companies and satellite offices off-network, regardless of location, as long as there is a network connection available.
Dameware Remote Everywhere has been highly regarded for its secure remote access capabilities among technology teams. Its features include disabling the insecure RDP protocol, centralized administration and control, and logging and recording of remote access activities. Users have reported the software's effectiveness in incident analysis, troubleshooting alerts, incidents, and tasks, providing fast and user-friendly output. This versatility has made it an invaluable tool during travel or quarantine situations where remote support becomes crucial. Moreover, Dameware Remote Everywhere has proven instrumental in managing and assisting users, as well as administering servers and virtual machines. It has eliminated the need for extensive travel and on-site support for regional sites while ensuring seamless device management outside of the domain. Given its reliable performance during the COVID-19 pandemic when many users are working remotely, Dameware Remote Everywhere has emerged as the preferred solution for organizations looking to efficiently manage devices beyond their traditional network boundaries. With IT being the primary user group, various other departments have also embraced this software due to its accessibility and ease of use.
In summary, Dameware Remote Everywhere has become an indispensable tool for organizations across different sectors. It effectively fills the critical gap in remote work support by providing seamless remote connections, secure access, and efficient management of systems and devices. Through its versatile features and user-friendly interface, this software has enabled users to provide support and assistance both internally within their organization and externally to customers and colleagues. Whether it's connecting to remote users, transferring files, supporting customers, or managing devices outside of the domain, Dameware Remote Everywhere offers a reliable solution that optimizes productivity and reduces costs.
We use it as our primary remote support tool. It's integrated with our ticketing system and allows for quick connections. We use it regularly to solve end user problems or assist with authorization of installs.
Pros
Remote control is solid, rarely loses connection
Allows for control of the desktop prior to login
Allows for scripts to be executed in the background without disturbing users
Allows for batch rollout of scripts across multiple machines
Allows us to see the end users' desktop - as opposed to RDP
Cons
The client is a little bulky. Would appreciate something that uses less resources.
Enterprise rollout is not optimized. We ended up having to install manually in most cases.
Client is often not active after initial install - often takes a reboot before it's available.
Likelihood to Recommend
Well suited for remote support. Less well suited if you want tight integration with an RMM.
VU
Verified User
Director in Information Technology (1001-5000 employees)
We use SolarWinds Dameware Remote Everywhere (DRE) for our incident analysis and troubleshooting the alerts, incidents and tasks. It very fast and user friendly. We receive the output very easily. Even if we take remote via virtual network it is very fast and does not hang just like any other software's. Highly appreciated.
Pros
Virtual network
As a ticketing tool
Remote access everywhere
Cons
Sometimes the dashboard will be very small, and it does not show all the alert list.
I have not found any other disadvantage of this
NA
Likelihood to Recommend
There was one project wherein we wanted the fast result, and the deadline was quick for one day. We used SolarWinds Dameware Remote Everywhere (DRE) as a virtual network remotely. We took RDP of that and took connection. The result what we got was too quick like within some hours. We showed the same to our clients and received their appreciation once it went LIVE. Thank you so much team for this. Apart from this I never found this less appropriate.
VU
Verified User
Team Lead in Information Technology (10,001+ employees)
We use Dameware Remote Everywhere to connect to remote users in our network, or while they work away from the office. During this process, sometimes we need to transfer files to the remote systems.
Pros
remote assistance
internet based remote assistance
file transfer within the aplication
chat messaging with the user
Cons
remote installation without admin credentials - then allow admin to perform full install once connected
AD Deployment of application
grouping of computers for staff that are enabled as a user
Likelihood to Recommend
Dameware Remote Everywhere has been great for us. we have previously used Dameware Mini Remote Control, and it was great. We updated to this version because it was cloud-based, and offered a better connection to our remote staff.
We use Dameware Remote Everywhere to support remote clients in both unattended modes as well as on-demand. This product addresses the need for remote support when users are either on the road or quarantined due to Covid-19. Unattended access is usually set up on machines for remote maintenance and monitoring to make support more efficient especially in time-sensitive situations.
Pros
Unattended remote access
Ability to quickly and easily distribute the remote software client
Allows users a painless way to connect with tech support for a myriad of issues
Cons
Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
Offering a branded version of the client/agent would be a nice touch for businesses
A web-only version of the technician console for remote support would be a nice feature
Likelihood to Recommend
DRE is a great tool for any business offering remote support. It is more affordable than a lot of other products as well as offers unattended AND on-demand access in one product. Many other competitors offer unattended and on-demand services however ask for two separate subscriptions which is inconvenient and more costly.
VU
Verified User
Manager in Information Technology (1-10 employees)
We mostly use it on the "IT" side of things. Technically though, anyone who needs to physically remote into a machine can get access and use SolarWinds DRE.
Pros
Maintains session information for multiple reconnects
Supports multiple authentication types
Multiple options for connecting (RDP, MRC Viewer, VNC Viewer, etc.)
Cons
Cannot multi-select saved hosts (for mass deletion)
Sometimes randomly seems to "reset" saved connections
Likelihood to Recommend
SolarWinds Dameware Remote Everywhere is very well-suited to corporate environments where bandwidth is not an issue. I can remote into anyone's machine anywhere to assist them, and the faster their network connectivity, the faster I can get the job done. Dameware is ill-suited to slow bandwidth areas. Satellite offices or VPN users in bad mobile service areas have a hard time, especially if the service has not already been installed and configured. Damware will do this on its own at the first connection, but it can be slow and troublesome over these networks.
VU
Verified User
Employee in Information Technology (1001-5000 employees)
DRE is being used by the entire organization. I use DRE on all machines to manage and assist users, along with managing servers and VMs. DRE is helping greatly in these new days of heavy remote working.
Pros
Manage users remotely.
Manage computers remotely.
Cons
Names of computers in DRE should mirror the actual computer name in AD and not have nicknames. We adjust laptop and desktop names according to their location. If the DRE name isn't manually updated, it can make a lot of confusion.
Likelihood to Recommend
It is well suited for managing users across many issues. I'm a single user and manage anywhere from 300 to 500 users at multiple sites, and without the remote capabilities of DRE, it would be near impossible.
VU
Verified User
Manager in Information Technology (201-500 employees)
SolarWinds Dameware Remote Everywhere (DRE) is being used to support all users when they are away from the office. It's also utilized when I'm away from the office and need to assist a user.
Pros
Easy installation for the users.
Easy to use from a support role.
Cons
Nothing. I'm very happy with SolarWinds Dameware Remote Everywhere (DRE).
Likelihood to Recommend
SolarWinds Dameware Remote Everywhere (DRE) is well suited for our environment as it does not require an on-prem server. It's easy to use from both users and support. It has been a lifesaver while employees have been at home.
We have devices throughout North and South America, so after researching several options we found that Dameware Remote Everywhere was the best solution for us. We can manage devices that are outside of our domain which is very helpful since right now during the COVID-19 pandemic a lot of our users are working remotely, so we are still able to help them with DRE.
Pros
Works great with devices that are outside of the organization's network.
Console can be used via the app or web based.
DRE works with Windows, MAC, and Linux.
Cons
Maybe have the capability of working on mobile devices.
Likelihood to Recommend
The best thing is that it can be used to provide support to devices that are outside of our domain. With the current pandemic, this has been very helpful.
VU
Verified User
Manager in Information Technology (501-1000 employees)
We use Dameware Remote Everywhere to support our customers remotely and it helps us drive down costs but increase response times. We use this fantastic program not only to support our customers but as a tool to assist each other for the ones in the field as well. Program is great when it comes to giving a 3rd party an option into a system as well to provide additional support when need.
Pros
Quick Response Time - Don't have to drive to customer sites as frequently for small issues.
Easy to use and install.
Rich Features - Command Line behind the scenes, FTP Uploads, etc.
Cons
We have found it can be intensive memory usage on systems.
Not a huge fan of the End-User connections using Google Chrome Extensions, a little complex for some users.
Likelihood to Recommend
We find it well suited for all our scenarios, either for support or for one on one training.
We use it company wide as our Samanage helpdesk (another SolarWinds product) integrates nicely with it.
Pros
The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
The methods of deployment are nice and easily managed through GPO.
The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
Cons
When the end user doesn't have admin rights (most don't on work PCs or within VDI) and they click to run the downloaded exe given to them from the helpdesk ticket, the exe isn't smart enough to realize there's already an agent installed (which DOES allow admin rights) so what ends up happening is the technician becomes hampered and unable to even see the screen when admin rights are requested forcing us to adopt an ever changing password tempadmin user that we give to the end users (but even then we can't see what they're seeing and our session goes into an infinite loop). DRE is supposed to request and even give credentials for admin access but it simply doesn't work in practice when within a VDI environment.
I'd like the ability for all technicians to be logged in even if we don't have the licenses, we pay for concurrent sessions not users, it shouldn't require us to leave the application totally logged off, that's silly.
Given the robustness of the integration with the Samanage helpdesk (saves session history so we know there was a technician who helped that ticket, etc) we really wish it was smart enough in the inventory integration to know what agents already exist and are operating and allow us to give a link to leverage that user's agent on the known inventory item, like if there was a dropdown in Samange for known inventory PCs associated with that user and based on the user's ticket see which have the agent installed allowing our technicians to simply click to connect to that rather than putting our user through downloading and running an exe.
An interface showing all known inventory items akin to how TeamViewer does it with their address book would alleviate some unknowns and allow for better management of unattended remote access needs rather than us hunting for it and/or resorting to other means of access not DRE (like vCenter spying on a session which messes up users with multiple monitors, RDP which takes over user sessions with our own, or VNC which doesn't work through the internet).
Likelihood to Recommend
I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation.
It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
