An affordable powerhouse solution for remote management and support
January 27, 2022
An affordable powerhouse solution for remote management and support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Dameware Remote Everywhere (DRE)
We use Dameware Remote Everywhere to support remote clients in both unattended modes as well as on-demand. This product addresses the need for remote support when users are either on the road or quarantined due to Covid-19. Unattended access is usually set up on machines for remote maintenance and monitoring to make support more efficient especially in time-sensitive situations.
- Unattended remote access
- Ability to quickly and easily distribute the remote software client
- Allows users a painless way to connect with tech support for a myriad of issues
- Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
- Offering a branded version of the client/agent would be a nice touch for businesses
- A web-only version of the technician console for remote support would be a nice feature
- Enabled the company to make more profit by allowing for remote support of users
- We have noticed productivity boosts as technicians are able to assist quickly.
- Customers find it easier to do remote support and ask for this service more often.
Dameware DRE is a powerhouse tool that in my opinion blows these other products out of the water. Each of these competitors offer great services but at a cost as they require multiple subscriptions or a pay to upgrade to the latest version (TeamViewer). DRE is a simple "one stop shop" where everything you need is readily at your fingertips.
Do you think SolarWinds Dameware Remote Everywhere (DRE) delivers good value for the price?
Yes
Are you happy with SolarWinds Dameware Remote Everywhere (DRE)'s feature set?
Yes
Did SolarWinds Dameware Remote Everywhere (DRE) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Dameware Remote Everywhere (DRE) go as expected?
Yes
Would you buy SolarWinds Dameware Remote Everywhere (DRE) again?
Yes