Very decent product
April 21, 2025
Very decent product
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Dameware Remote Everywhere (DRE)
We use it as our primary remote support tool. It's integrated with our ticketing system and allows for quick connections. We use it regularly to solve end user problems or assist with authorization of installs.
Pros
- Remote control is solid, rarely loses connection
- Allows for control of the desktop prior to login
- Allows for scripts to be executed in the background without disturbing users
- Allows for batch rollout of scripts across multiple machines
- Allows us to see the end users' desktop - as opposed to RDP
Cons
- The client is a little bulky. Would appreciate something that uses less resources.
- Enterprise rollout is not optimized. We ended up having to install manually in most cases.
- Client is often not active after initial install - often takes a reboot before it's available.
- Costs are lower than many remote tools out there.
- Licensing is by tech instead of by machine.
- Remote support has saved us quite a bit over local desktop visits
Much better product than above. Screen control is more comprehensive, better connectivity through reboots.
Do you think SolarWinds Dameware Remote Everywhere (DRE) delivers good value for the price?
Yes
Are you happy with SolarWinds Dameware Remote Everywhere (DRE)'s feature set?
Yes
Did SolarWinds Dameware Remote Everywhere (DRE) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Dameware Remote Everywhere (DRE) go as expected?
Yes
Would you buy SolarWinds Dameware Remote Everywhere (DRE) again?
Yes
SolarWinds Dameware Remote Everywhere (DRE) Feature Ratings
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