TrustRadius Insights
Spektrix, a ticketing software designed for performing arts organizations, has proven to be a valuable tool for box office management. …
Overview
What is Spektrix?
Spektrix is positioned as a comprehensive CRM solution specifically designed for the arts industry. According to the vendor, it offers an integrated suite of tools for ticketing, marketing, and fundraising, aiming to help cultural organizations streamline their operations, cultivate patron relationships,...
Recent Reviews
Leaving a review helps other professionals like you evaluate Event Registration Software
Be the first one in your network to review Spektrix, and make your voice heard!
Get StartedPricing
N/A
Unavailable
What is Spektrix?
Spektrix is a combined ticketing / event registration software platform and customer relationship management (CRM) software for the cultural sector, filling a need for agile technology with the needs of its users, their patrons and donors at its heart. Spektrix technology is designed to support…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is FunJoin?
FunJoin provides streamlined camp management software used to enhance customer experiences with three platforms designed to work together. Employee Mobile App: A tool to check-in/out, process payments, manage Participants, plan effectively and be fully digital.Customer Hub: Built for mobile, it…
What is Assistive CRM?
Assistive is a field CRM that helps field teams and service team achieve their true potential. It offers unlimited configuration options to ensure it is the CRM solution that fits the business's needs, no matter its industry, region and use case. Assistive is a Field-First CRM that helps sales…
Product Details
- About
- Tech Details
What is Spektrix?
Spektrix is positioned as a comprehensive CRM solution specifically designed for the arts industry. According to the vendor, it offers an integrated suite of tools for ticketing, marketing, and fundraising, aiming to help cultural organizations streamline their operations, cultivate patron relationships, drive revenue growth, and enhance overall efficiency. The product caters to organizations of all sizes within the arts industry, including small theaters, large performing arts centers, museums, galleries, festivals, and other cultural institutions. It is reportedly utilized by arts administrators, box office managers, marketing managers, fundraising professionals, and theater managers.
Key Features
Complete CRM Solution: According to the vendor, Spektrix provides a comprehensive CRM solution with a range of integrated tools for ticketing, marketing, and fundraising. It aims to centralize operations, streamline workflows, and enhance overall efficiency.
Ticketing Tools: The vendor claims that Spektrix offers robust ticketing tools, enabling organizations to efficiently set up events, subscriptions, and merchandise. Users can configure touchpoints, manage busy periods, and meet customer needs through an intuitive and reliable system.
Marketing Tools: According to the vendor, Spektrix offers streamlined marketing campaigns with integrated email automation tools and drag-and-drop segment builders. It enables organizations to segment, target, and track the impact of their communications, ensuring personalized and effective messaging.
Fundraising Tools: The vendor states that Spektrix provides a dedicated fundraising interface, empowering organizations to manage campaigns, track gifts, and measure success. Users can identify potential donors, target solicitations, record interactions, and manage prospects through the pipeline.
Greater Visibility: According to the vendor, Spektrix offers a strategic overview, providing leaders and boards with enhanced visibility. It allows for a comprehensive understanding of organizational performance and impact, enabling informed decision-making.
Efficient Tools for Teams: The vendor claims that Spektrix offers intuitive and efficient tools for teams, enabling streamlined working practices. Users can manage tasks, collaborate, and communicate within the system, improving productivity and workflow.
Smoother Purchase Pathway: According to the vendor, Spektrix aims to provide patrons with a seamless purchase experience. It offers a user-friendly interface, facilitating easy browsing, selection, and ticket purchase.
Data Migration and Support: The vendor emphasizes their commitment to client success, providing support and training for smooth implementation and system usage. Spektrix also offers data migration services to facilitate seamless transitions from existing systems.
Reliability and System Updates: According to the vendor, Spektrix ensures system reliability and takes care of updates, allowing organizations to focus on core operations without unexpected costs or interruptions.
Spektrix Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Spektrix, a ticketing software designed for performing arts organizations, has proven to be a valuable tool for box office management. Users have praised the ongoing learning and integration of various features into their operations, resulting in a positive overall experience. The software successfully fulfills the ticketing needs of different venues, with helpful and knowledgeable support from the dedicated team. One of the major benefits reported by users is the significant time savings it provides on a daily basis. However, some users have found the ticket design interface to be a drawback. Despite this, Spektrix has been recommended as the best option for organizations with similar requirements, even though it may not be the least expensive solution available.
Integrating Spektrix with other ERP systems has posed challenges since it is not primarily a finance system. Nevertheless, the partnership with Spektrix is regarded as professional, organized, and innovative. Non-profit organizations especially appreciate the customer service provided. The software's functionality and ease of use have made it a favorite among users, who have found it suitable for controlling ticket prices, consolidating databases, and collecting patron data. It has enabled faster transactions, increased online and box office donations, and offered better insight into customer demographics and behavior. Additionally, Spektrix has facilitated the launch of new membership schemes with multiple levels and benefits. While there have been occasional staffing issues reported by some users, overall Spektrix has proven to be a reliable solution for organizations in the performing arts industry.
Valuable tool for managing profiles of patrons: Users have found Spektrix to be a valuable tool for managing profiles of patrons, including theatre patrons, donors, members, and participants in arts education programming. This feature has been praised by multiple reviewers.
User-friendly and efficient software: Reviewers have mentioned that Spektrix is user-friendly and efficient in training staff, resulting in fewer issues with online purchases. This ease of use has been appreciated by several users.
Straightforward and flexible ticketing, event building, and reporting: The straightforward and flexible nature of Spektrix in terms of ticketing, event building, and reporting has been widely acknowledged by users. Several reviewers have highlighted the convenience and effectiveness of these features.
Differences in Software Versions: Users find it frustrating that the US, British, and Canadian versions of the software have discrepancies in automation of communications and receipting. Some reviewers have expressed their disappointment with these differences.
Complicated Reporting: Reviewers have mentioned that reporting is complicated and lacks consistency in criteria for pulling information. Users are unable to pull reports based on payment type and have to manually add up amounts from different sub-campaigns. This has been a common frustration among users.
Complex Membership Feature: The membership feature is complicated to set up and cannot be attached to pledges. Some users have expressed difficulty in easily viewing the total amount a customer has given in a particular fiscal year.