Name: Spoke Phone
Price: 15 USD
Author: Spoke Network

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Attendance Tracking

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

File Sync

Enterprise

Accounting

CTRM

Cryptocurrency Mining

Financial Research

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Compliance

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Data Warehouse

Cloud Storage

Container Management

DevOps

Fraud Detection

Hadoop-Related

IT Alert Management

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Network Access Control (NAC)

Network Performance Monitoring

Phishing Detection and Response

Relational Database Management Systems

Requirements Management

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Automotive

Geographic Information

Hotel Management

Insurance Claims Management

Law Practice Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Telemedicine

Vertical-Specific

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### Call Management
Users have expressed mixed feelings about Spoke Phone's call management capabilities. While some appreciate the ease of use, intuitive design, and the ability to handle calls effectively, others have raised concerns about issues such as dropped calls, delays in call initiation, and the need for improvements in features like auto-attendant and automated messages. The flexibility of using Twilio numbers and the convenience of managing calls remotely have been highlighted as positive aspects, but there are also mentions of missing features like switchboard integration and advanced admin controls. Despite some challenges, users acknowledge the value of Spoke Phone in enhancing communication efficiency through its call management functionalities.

### Mobile Integration
Users unanimously praise Spoke Phone's mobile integration capabilities, highlighting its ease of use and ability to consolidate work networks onto mobile devices. The app's functionality allows for calls, texts, and other communication tasks to be efficiently managed from personal cell phones, eliminating the need for desk phones. With a clean interface and a rich set of features, Spoke Phone's mobile integration offers a modern and flexible solution for remote work environments. Additionally, the integration with third-party services such as CRM systems enhances the overall user experience, making it a valuable tool for businesses looking to streamline their communication processes.

### Customer Support
Users consistently highlight Spoke Phone's customer support as a standout feature, emphasizing its quick response times and willingness to go above and beyond to assist users. The support team is commended for being friendly, knowledgeable, and always ready to address any issues that may arise. Despite occasional technical challenges like dropped calls, users appreciate the proactive approach of the customer support team in providing clarifications and solutions. The overall sentiment regarding Spoke Phone's customer support is highly positive, with users expressing gratitude for the exceptional service they receive.

### Ease of Setup
Users consistently praise the effortless setup process of Spoke Phone, highlighting its user-friendly interface and excellent support. They find the setup to be straightforward and fast, even for those without coding experience. The platform's ease of setup is seen as a significant advantage, with users appreciating the quick guidance provided and the ability to customize features easily. Additionally, the availability of comprehensive support further enhances the setup experience, making it a standout feature for many users.

### User Experience
Users consistently highlight the ease of setting up Spoke Phone and the fantastic support provided by the platform. They appreciate the user-friendly interface, regular updates, and the ability to customize features according to their needs. The software's capability to facilitate communication across different team members, regardless of their location, is also commended. Additionally, users find the support team to be friendly, responsive, and always ready to assist, contributing to a positive overall user experience with Spoke Phone.

Affordability: Users appreciate the affordability of Spoke Phone compared to other solutions, with several reviewers mentioning this as a significant advantage. The software provides easy setup and learning, allowing users to quickly get started without breaking the bank. 

Great Support: The fantastic support provided by the Spoke Phone team is highly regarded by users. Multiple reviewers highlight their responsiveness and fairness, allowing users to use the software on trial for an extended period until they are confident in implementing it. The continuous updates and information on new features also keep users informed and engaged.

Ease of Use: Users find Spoke Phone very easy to set up and use, with many praising its user-friendly interface. Several reviewers mention that even non-coding savvy individuals can easily install and set up the software. Its intuitive design enables larger teams to have access to calls seamlessly, making it a valuable tool for businesses regardless of their size.

Unrealistic Price Point: Several users have expressed the opinion that the price point of Spoke Phone is unrealistic, particularly for small businesses with under 30 users. They feel that the cost per user is too high and not affordable for their budget.

Dated User Interface: Users have mentioned that the user interface of Spoke Phone has a dated design and could benefit from a more modern and attractive look. They believe that updating the interface would enhance the overall user experience.

Missing Features Compared to Competitors: Some users have noticed that Spoke Phone lacks certain features compared to other software like 3CX. Specifically, they mention the absence of switchboard immediate integration with Hubspot and express a desire for more admin controls to adjust user settings remotely.

Spoke Phone has become an essential tool for businesses by offering a range of valuable use cases. Users have found that Spoke Phone simplifies their communication processes, allowing for quick and efficient dialing to customers from a global customer list. With its clean and easy-to-use interface, call management becomes flexible and efficient, ultimately improving productivity. The ability to consolidate the entire work network onto mobile devices is praised by users, making it an ideal solution for remote or out-of-office workspaces.

One of the standout use cases of Spoke Phone is its ability to replace traditional office desk phones, enabling multiple team members to be in the office without being physically present. This feature provides seamless communication across different locations and facilitates collaboration. Additionally, users have found Spoke Phone to be a cost-effective solution that offers excellent value for money. Alongside its affordability, users appreciate the outstanding customer service provided by Spoke Phone, with quick and helpful responses that address their needs effectively.

Moreover, Spoke Phone users have benefited from its versatility as it allows them to create a virtual call center without requiring any technical knowledge. This empowers businesses to easily scale up or down their teams as needed, ensuring optimal resource allocation. Furthermore, Spoke Phone has proven to be a game changer for professionals who want a professional phone service accessible from anywhere. It enables remote working while still maintaining seamless contactability through the office phone, resulting in a seamless business experience for both employees and customers alike.

Overall, Spoke Phone has solved numerous problems faced by businesses, particularly small teams struggling with phone systems. By providing a simple, cost-effective, and flexible solution that eliminates the need for traditional landlines, Spoke Phone offers functionality at a lower cost. Users appreciate the network efficiency and lower bills compared to other providers while enjoying the simplicity and flexibility of the platform. The positive user experiences with Spoke Phone highlight its versatility and effectiveness in streamlining communication processes for businesses of all sizes.

Standard

Pro CX

ONCE Campfire

Social Text was a tool that focused on social learning and includes Twitter-like microblogging capabilities. The product competed with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms. It was acquired by PeopleFluent in 2012 and is no longer available as a separate product, though similar capabilities are supplied by the PeopleFluent platform.

Socialtext

Socialtext (discontinued)

Spoke Phone

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Spoke Network

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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