Sprinklr Insights Reviews and Ratings

Use Cases and Deployment Scope

I used Sprinklr when I was Social Media Manager for ACCOR. The tool helped me moderate the clients requests, answer comments and monitor any activity on our social media. We had tools in Sprinklr that helped us escalate to Customer Service for example and that really helped us centralize all the community management in one place. Furthermore, it helped us with reportings and monitoring KPI’s. (Likes, comments etc). What helped me even more was the charts that were pre-made and helped us visualise even better our social media performances.

Likelihood to Recommend

We had for example a DM from a client, complaining about a situation in a hotel. We were able to escalate the situation to Customer Service thanks to a tag integrated in the tool. <div>Another example would be how easily it is to organize comments and DM’s using the tags. Its a really great tool for Social media management!</div>

Use Cases and Deployment Scope

We use Sprinklr Modern Research to analyze our audiences across social media platforms. Sprinklr is able to pull in mentions about our brand as well as related topics and trends. We use this information to inform our social strategy. We also track our competitor's mentions and the buzz they receive to help inform our strategy.

Likelihood to Recommend

Sprinklr has helped us focus our social media strategy by presenting to us what our audience is talking about and what they care to see from our brand. We can use Sprinklr Modern Research to quickly and efficiently generate detailed and customizable presentations for our executives concerning brand health, competitor monitoring, the audience listening, and more.

Use Cases and Deployment Scope

<ul><li>Analyzing performance of

marketing campaigns to improve campaigns outcomes </li><li>Generate content

idea for any upcoming campaigns: excellence, cost saving, security, privacy

etc.</li><li>Create reports based on product feedback, determine what people like and dislike about my products, and be able to mitigate risk of new entrants in the market by tracking real time insights against competitors</li><li>Like and dislikes include ratings and reviews</li><li>To be aware of potential crises before they strike. These can include risks posed by employees or executives, as well as brand ambassadors and partners and vendors. Other risks come from new or changed corporate policies and those from dynamic political scenarios.</li></ul>

Likelihood to Recommend

It gives extremely detailed insights once a person becomes well acquainted with using the platform.

Use Cases and Deployment Scope

The Sprinklr Modern Research tool is very helpful to listen to the web and make sure your brand is heard in the right way. I am using it mostly to check on our brand, and our products and to manage communication crises if needed. Of course, you can check on your competitors also, this is very useful to check on a new point of interest.

Likelihood to Recommend

For an event, when you need to check whether it was well-received or not; you can also check some demographic stats that are very interesting. You are also able to make quick reporting out of it and share it easily with your stakeholders. Very helpful in this situation.

Use Cases and Deployment Scope

Sprinklr Modern Research is a fantastic research tool to perform market research! I like the listening engine that lets me listen to specific conversations across the web. I also love how we can clean noises from our topic, as the tool really helps us in that sense. When creating a topic and a theme in listening, we can either use the simple mode or the advanced one! Personally, I use the advanced one since we have more functions to use.

Likelihood to Recommend

With customizable dashboards, in-depth AI tools to do a deep-dive, wide range of social media platforms including Weibo, Pinterest, and LinkedIn ability to quickly run searches on current and historical data is extremely useful, especially if you just need some quick analysis of a brand or topic without having to set up queries and dashboards before you can get to the results.

Use Cases and Deployment Scope

We use modern research to identify brand perception in local markets

Likelihood to Recommend

I found listening dashboards particularly useful when I wanted to find hashtags and themes being discussed for a particular topic. The in-depth historical data provided by Sprinklr helps in determining the appropriate strategies. The dashboards used for peer comparison are also good. I was able to find detailed information about competitors of my company and their engagement rate on various social media platforms.

Use Cases and Deployment Scope

We use Sprinklr for connecting with our customers. It's a great tool and helps us in providing a great customer support experience, and the user interface and availability make our work easier to manage and document.

Likelihood to Recommend

The best case scenario as per my use is customer support be it any platform. Sprinklr provides all the necessary tools and features required for providing the best customer support possible and that too with a seamless and easy-to-use user interface. Sprinklr is one of the best tools when it comes to UI and customer support.

Use Cases and Deployment Scope

I usually use this product to provide technical support to customers. This product has greatly helped us to answer a large number of customer inquiries on social media platforms. I can work on WeChat, Weibo, official forums through this product. We can also use this product to analyze some KPI issues.

Likelihood to Recommend

When there is a large number of customer inquiries, this product allows employees to handle multiple customer issues and data on multiple pages at the same time, making it more efficient to handle business needs.

Use Cases and Deployment Scope

Within our organisation, we use Sprinklr as a full-service social platform, from asset management to publishing, and then social listening and reporting on our own content. The platform supports our global operation and allows us to sync these teams so everyone has access to the relevant assets, but then can also report on the performance on these assets through a bank of centralised reports, while Modern Research allows us to hear what's being discussed outside the organisation, so we can act on and understand our audience in real-time.

Likelihood to Recommend

Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social &amp; news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.

Use Cases and Deployment Scope

We use Sprinkler for day-to-day interaction with our users on social media. With Sprinkler we are able to communicate on a single platform with all the social media channels such as Twitter, Facebook, WhatsApp, Apple business chat, Google messenger, etc. The best part is all social media platforms can be communicated under a single tool. It's very easy to use and handle and also allows to share and receive documents. From a business perspective, Sprinkler helps a lot to manage the customers effectively and efficiently. This is a recommended tool to handle social media interaction with the customers. Also, the Sprinkler team is very supportive if any changes are required or in case of any other concerns it's addressed or priority and changes are done.

Likelihood to Recommend

To communicate with customers via any kind of social media platform Sprinkler is best. No tool is better than this, it covers all the social media platforms used by the customers these days.

Customers also demand to call via the same social media platform. If the calling feature can be added that could be the best improvement.