Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
SymphonyAI IT Service Management Pricing-Related Quotes
Information Technology & Services Company, 501-1000 employees
user requirements, to ease the work of the end users by adding drop down values, configuring catalogs, configuring approval flow. We use it to publish knowledge