Systell Contact Center

Systell Contact Center is a customer relationship management system, for call centers. It supports integrated omnichannel communication (telephone, e-mail, live chat, forms, SMS, etc.), and organizes customer data by creating their personalized profiles.

It also:

• Enables automation and processability (workflow). Created tasks and tickets have automations of the entire workflow of implemented cases. This also applies to the automation of calls, hotlines, telemarketing, it can be supported by artificial intelligence.
• Optimizes and increases the efficiency of departments where efficient contact is required, including: sales departments, customer service, debt collection, helpline.
• Integrates with the following systems: ERP, DMS, CRM, SFA, SCM, MRP, BPM and with financial and accounting software. Collects all data in one place.
• Automatically identifies the customer, providing complete information about him.
• It is equipped with a reporting module.

Systell can integrate with Salesforce. Or, The CRM module in the system can be used to keep customer data in contact cards. These cards can be configured by setting the number of fields and the type of data describing the contact. Agents can find the contact they need in CRM by filtering the database according to selected fields.

All activities related to individual contacts are collected in the CRM. This is how the story of each of them is created. When the system identifies the customer, e.g. by his phone number, the agent displays the complete history of this contact in the window. The tool helps agents more accurately and quickly recognize and solve the client's problem.