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TapMango

TapMango

Overview

What is TapMango?

TapMango, in Toronto, aims to strengthen relationships by providing a Customer Engagement Platform offering businesses innovative solutions through their own loyalty program.

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Learn from top reviewers

Client engagement to generate commercial opportunities

Rating: 9 out of 10
November 29, 2021
IncentivizedVetted ReviewVerified User
TapMango has built trust with our customers based on the convenience of ordering and receiving orders; it has been great for our brand. We keep our potential customers and gen...
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Sean Cummings
Director - Sales
Sales Director
RTB House
TapMango4 years of experience
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Pricing

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TapMango

TapMango

N/A
Unavailable

What is TapMango?

TapMango, in Toronto, aims to strengthen relationships by providing a Customer Engagement Platform offering businesses innovative solutions through their own loyalty program.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is TapMango?

TapMango provides businesses with the tools to run a turn-key loyalty program on par with large retailers. The service includes:


MARKETING PORTAL - Manage campaigns, customers and more through the TapMango back-end.

CUSTOMER FACING TABLET - Provides a guided customer experience.

MOBILE APP - A branded mobile app where customers can keep track of their points, offers and deals.

BRANDED KEYTAGS - Branded tags that double as gift cards.

TapMango’s fully automated POS integration lets the user start converting sales transactions into loyal customers. TapMango integrates with major POS systems including Toast, Vend, Mindbody, Clover etc. and has partnered with companies such as DoorDash and Square. TapMango can also work side-by-side with any other POS.

TapMango Video

TapMango is the most comprehensive Customer Loyalty and Online Ordering platform on the market. It is easy to use and highly configurable. And most importantly, it is fully branded, so YOU look like YOU. Check us out at https://www.tapmango.com

TapMango Integrations

TapMango Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found TapMango’s software to be easy to navigate, resulting in improved retention and a better understanding of marketing analytics. With its user-friendly interface and intuitive design, businesses can quickly access and analyze their marketing data, allowing them to make informed decisions in their marketing strategies. Additionally, the software has significantly reduced the demand for online requests for services by automating sales management processes. This automation has not only saved time but also streamlined operations, providing businesses with improved efficiency and productivity.

While some users have expressed dissatisfaction with the product, stating that it did not meet their expectations in terms of value for money and time, many others have experienced tangible benefits. The software plays a crucial role in generating sales by providing a secure platform for customers to choose and purchase products. Furthermore, TapMango contributes to various marketing activities such as customer loyalty programs, market research, and customer acquisition. By leveraging these features, businesses can strengthen relationships with existing customers while attracting new ones.

TapMango's platform instills confidence in users to promote their products effectively, sell to customers seamlessly, and enhance overall customer experience through reviews. Customer service has been a notable strength of the product, as users often report positive experiences with the support staff. This excellent service contributes to an increase in sales as well as the number of return customers. Consequently, businesses have benefited from improved revenue streams and enhanced technology capabilities.

Furthermore, users appreciate TapMango's capability to organize customer data effectively, facilitate customer acquisition efforts, and build loyalty programs. By implementing this loyalty program solution, businesses can retain customers more effectively while leveraging warm leads to foster brand loyalty. Users also notice increased business with return customers and positive interactions with support staff.

Overall, TapMango offers an easy-to-use interface coupled with exceptional customer service that has proven effective in rewarding loyal customers and ensuring customer satisfaction. The convenience provided by the platform allows customers to order products seamlessly and fosters trust in the brand. Thanks to TapMango's comprehensive services, businesses have witnessed increased sales and steady growth.

Intuitive and user-friendly UI: Reviewers unanimously praise TapMango's software for its intuitive and user-friendly interface. Many users have stated that the UI is easy to navigate and self-explanatory, making it simple for them to launch marketing campaigns tailored to their specific needs.

Excellent price: The affordability of TapMango's software is highly valued by users, especially those with low budgets. Several reviewers have mentioned that the price of the software is excellent compared to other options in the market, making it a cost-effective solution for businesses.

High-quality customer support: Users highly appreciate the support service provided by TapMango. Many reviewers have lauded the helpfulness and high quality of their customer support team. This level of assistance has been instrumental in resolving any issues or concerns faced by users, ensuring a positive experience with the software.

  1. Steep Learning Curve: Some users have found that TapMango has a steep learning curve, requiring time and effort to fully understand its features and functionality.

  2. Lack of Intuitiveness in Customer-Facing Tablet: Several reviewers have criticized the lack of intuitiveness in the customer-facing tablet interface, making it difficult for customers to navigate and use. Additionally, some users have mentioned receiving blaming responses from support when they complained about this issue.

  3. Bugs and Synchronization Issues: A number of users have reported encountering simple bugs when loading offer lists on TapMango's interface, as well as synchronization issues with internal inventory data. These technical glitches can disrupt the smooth operation of the software and impact user experience negatively.

Users commonly recommend TapMango for its impact on company revenue, stating that it has directly influenced their financial success and that they have even recommended it to colleagues.

Another frequent recommendation is related to TapMango's integration with sales and finance departments, as users appreciate the seamless connection between these areas, which helps streamline processes and improve efficiency.

Users also highlight TapMango's visual appeal and operational effectiveness, resulting in a high recommendation. They find it valuable for enhancing customer loyalty and driving more sales, making it an asset for companies focusing on these areas.

Some users mention that while TapMango is excellent for selling products with precision, it requires strategy and intelligence to fully leverage its capabilities.

Overall, users highly recommend TapMango based on positive results and customer recommendations. They emphasize its essential role in eye-catching product visualization and recommend purchasing it.

Additionally, users find TapMango easy to use, making it helpful for formalizing supply and demand in business. They suggest asking for a referral link from someone who already has TapMango as a way to access the platform.

Lastly, users appreciate how TapMango serves as a great tool for customer history management, further enhancing the value of the platform.

Reviews

(1-1 of 1)
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Client engagement to generate commercial opportunities

Rating: 9 out of 10
Incentivized
November 29, 2021
SC
Sean Cummings
Sales Director
RTB House (Internet, 501-1000 employees)
Vetted Review
Verified User
TapMango
4 years of experience
Use Cases and Deployment Scope
TapMango has built trust with our customers based on the convenience of ordering and receiving orders; it has been great for our brand. We keep our potential customers and generate leads that are likely to become loyal prospects for our brand. Thanks to TapMango, we have been able to increase our sales and grow steadily as a business.
Pros and Cons
  • Through the use of TapMango in our business, we have been able to expand our brand reach.
  • We have experienced improvements in customer retention and sales generation.
  • It generates ease of use for us as a business when it comes to selling.
  • It makes it easy for our customers to browse, place and retrieve orders.
Likelihood to Recommend
I would undoubtedly recommend this app to any sales company looking to expand their brand while generating, retaining, building loyalty with their customers.
Most Important Features
  • Your customer service is the added plus to the many advantages that this platform has given us.
Return on Investment
  • A fast ROI. Including increased sales.
Alternatives Considered
TapMango has intuitive and user-friendly tools that simplify our lifestyle as an employer to provide promotions and make sales—allowing us a closer contact with our clients.
Other Software Used
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