Name: TapMango Overview
Uploaded: 2020-08-27T16:40:32.000Z
Duration: 1 min 58 s
Description: TapMango is the most comprehensive Customer Loyalty and Online Ordering platform on the market. It is easy to use and highly configurable. And most importantly, it is fully branded, so YOU look like YOU. Check us out at https://www.tapmango.com

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Beta Testing

Performance Testing

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Online Notary

Enterprise

Accounting

Accounts Receivable

Crypto Tax

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Cloud Storage

Custom Software Development Services

Data Deduplication

Data Science

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Intranet

Migration

Network Performance Monitoring

Open-Source Database

SaaS Management

Service Virtualization

Time Series Databases

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Advertising

Press Release Management

Product Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Training

Sales

Secure Service Edge (SSE)

Security

Banking

Digital Forensics

Equation Editors

Geographic Information

Hospital Management

Insurance Agency Management

Insurance Claims Management

Intelligent Document Processing

Medical Office EMR & EHR

Physical Therapy

Veterinary

Vertical-Specific

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### Customer Engagement
Users generally praise TapMango's customer engagement capabilities. The platform seems to excel in fostering strong connections with customers, as evidenced by the positive feedback regarding customer loyalty, personalized campaigns, and efficient customer service. Customers appreciate the ease of engagement and the ability to offer promotions effectively, leading to increased customer satisfaction and loyalty. The emphasis on gathering customer data and running targeted promotions has been particularly well-received, showcasing TapMango's commitment to enhancing customer engagement strategies. Additionally, the platform's user-friendly interface and intuitive features contribute to a positive customer experience, further solidifying its reputation for effective customer engagement.

### Customer Support and Services
Some users appreciate TapMango's customer support for its effectiveness in resolving issues promptly, while others express concerns about the need for improvement in support resources such as FAQs and direct contact channels. The mixed feedback suggests that while TapMango's support services are beneficial for some users, there is room for enhancement to cater to a wider range of customer needs and preferences.

### Reward Programs
Users generally praise TapMango for its robust loyalty program features. The ability to customize rewards and track customer loyalty through points and gift cards is highlighted as a significant benefit. However, some users have expressed concerns about technical issues, such as inaccuracies in gift card balances and challenges with SMS campaigns. Despite these drawbacks, TapMango's loyalty program is seen as a valuable tool for enhancing customer engagement and driving repeat business.

### Marketing and Promotions
Users generally believe that TapMango excels in marketing and promotions capabilities. The reviews highlight the platform's effectiveness in running personalized campaigns, tailoring promotions, and driving customer loyalty. Customers appreciate the ease of launching marketing campaigns, promoting products securely, and utilizing features like text campaigns and online ordering. Despite some minor issues reported, such as challenges with the customer-facing tablet and gift card redemption bugs, the overall consensus is positive regarding TapMango's marketing and promotions functionalities. The platform's ability to gather detailed customer data, offer a white-label app for mobile ordering, and provide various marketing tools like SMS messaging and customer segmentation are seen as valuable assets for businesses looking to enhance their marketing strategies.

### Sales Optimization
Users generally praise TapMango for its impact on sales and revenue generation. The consensus among reviewers is that TapMango's sales optimization capabilities have significantly contributed to driving sales and increasing revenue for businesses. The software's ability to streamline sales processes, offer promotions effectively, and provide a user-friendly platform for customers to make purchases has been highlighted as key strengths. While some users have mentioned minor challenges in campaign support, the overall sentiment remains positive towards TapMango's sales optimization features.

### Product and Service Management
Users generally praise TapMango's platform for its effectiveness in offering and promoting products and services. The consensus among reviewers is that TapMango's product and service management capabilities are robust and user-friendly, allowing businesses to showcase their offerings efficiently. Customers appreciate the platform's intuitive interface, which simplifies the process of detailing product features and pricing. Additionally, TapMango's ability to drive customer loyalty through secure and effective product promotion is highlighted as a key benefit by users. Despite some minor drawbacks mentioned, such as limitations in product presentation and occasional technical issues, overall, TapMango is recognized for its positive impact on sales and customer engagement through its product and service management features.

### Integration and Implementation
TapMango's integration capabilities receive mixed reviews from users. While some appreciate the potential TapMango offers for integration with POS systems like Revel and Lightspeed Ecom, others express disappointment over the lack of direct integration and the challenges faced in customizing email templates and creating specialty groups. Despite these drawbacks, there are positive experiences where users have seen improvements in revenue and customer engagement through TapMango's integration features. The ongoing efforts to enhance integration with various POS systems indicate a commitment to addressing user concerns and improving the overall implementation experience.

### Mobile and App Solutions
Users generally praise TapMango's app and mobile solutions for their functionality and impact on businesses. The ability to offer a white-label app for both iOS and Android, complete with mobile ordering features, has been highlighted as a significant advantage for new businesses. Additionally, the ease of sign-up through various channels such as in-store tablets, online forms, and smartphones has been commended for its simplicity and effectiveness in building customer loyalty. Despite some minor drawbacks such as limited control over app customization and the inability to add product images for online orders, users appreciate the professional appearance and user-friendly interface that TapMango's mobile and app solutions provide.

Users commonly recommend TapMango for its impact on company revenue, stating that it has directly influenced their financial success and that they have even recommended it to colleagues.

Another frequent recommendation is related to TapMango's integration with sales and finance departments, as users appreciate the seamless connection between these areas, which helps streamline processes and improve efficiency.

Users also highlight TapMango's visual appeal and operational effectiveness, resulting in a high recommendation. They find it valuable for enhancing customer loyalty and driving more sales, making it an asset for companies focusing on these areas.

Some users mention that while TapMango is excellent for selling products with precision, it requires strategy and intelligence to fully leverage its capabilities.

Overall, users highly recommend TapMango based on positive results and customer recommendations. They emphasize its essential role in eye-catching product visualization and recommend purchasing it.

Additionally, users find TapMango easy to use, making it helpful for formalizing supply and demand in business. They suggest asking for a referral link from someone who already has TapMango as a way to access the platform.

Lastly, users appreciate how TapMango serves as a great tool for customer history management, further enhancing the value of the platform.

Intuitive and user-friendly UI: Reviewers unanimously praise TapMango's software for its intuitive and user-friendly interface. Many users have stated that the UI is easy to navigate and self-explanatory, making it simple for them to launch marketing campaigns tailored to their specific needs.

Excellent price: The affordability of TapMango's software is highly valued by users, especially those with low budgets. Several reviewers have mentioned that the price of the software is excellent compared to other options in the market, making it a cost-effective solution for businesses.

High-quality customer support: Users highly appreciate the support service provided by TapMango. Many reviewers have lauded the helpfulness and high quality of their customer support team. This level of assistance has been instrumental in resolving any issues or concerns faced by users, ensuring a positive experience with the software.

1. Steep Learning Curve: Some users have found that TapMango has a steep learning curve, requiring time and effort to fully understand its features and functionality. 

2. Lack of Intuitiveness in Customer-Facing Tablet: Several reviewers have criticized the lack of intuitiveness in the customer-facing tablet interface, making it difficult for customers to navigate and use. Additionally, some users have mentioned receiving blaming responses from support when they complained about this issue.

3. Bugs and Synchronization Issues: A number of users have reported encountering simple bugs when loading offer lists on TapMango's interface, as well as synchronization issues with internal inventory data. These technical glitches can disrupt the smooth operation of the software and impact user experience negatively.

Users have found TapMango’s software to be easy to navigate, resulting in improved retention and a better understanding of marketing analytics. With its user-friendly interface and intuitive design, businesses can quickly access and analyze their marketing data, allowing them to make informed decisions in their marketing strategies. Additionally, the software has significantly reduced the demand for online requests for services by automating sales management processes. This automation has not only saved time but also streamlined operations, providing businesses with improved efficiency and productivity.

While some users have expressed dissatisfaction with the product, stating that it did not meet their expectations in terms of value for money and time, many others have experienced tangible benefits. The software plays a crucial role in generating sales by providing a secure platform for customers to choose and purchase products. Furthermore, TapMango contributes to various marketing activities such as customer loyalty programs, market research, and customer acquisition. By leveraging these features, businesses can strengthen relationships with existing customers while attracting new ones.

TapMango's platform instills confidence in users to promote their products effectively, sell to customers seamlessly, and enhance overall customer experience through reviews. Customer service has been a notable strength of the product, as users often report positive experiences with the support staff. This excellent service contributes to an increase in sales as well as the number of return customers. Consequently, businesses have benefited from improved revenue streams and enhanced technology capabilities.

Furthermore, users appreciate TapMango's capability to organize customer data effectively, facilitate customer acquisition efforts, and build loyalty programs. By implementing this loyalty program solution, businesses can retain customers more effectively while leveraging warm leads to foster brand loyalty. Users also notice increased business with return customers and positive interactions with support staff.

Overall, TapMango offers an easy-to-use interface coupled with exceptional customer service that has proven effective in rewarding loyal customers and ensuring customer satisfaction. The convenience provided by the platform allows customers to order products seamlessly and fosters trust in the brand. Thanks to TapMango's comprehensive services, businesses have witnessed increased sales and steady growth.

TapMango, in Toronto, aims to strengthen relationships by providing a Customer Engagement Platform offering businesses innovative solutions through their own loyalty program.

Subscription

Only One Edition

Delivery to an Individual

Delivery to a Corporate Addtess

Tango Card

TapMango

Customer Loyalty Program Software helps companies manage complex incentive programs in real time. They typically provide a way of identifying loyal customers, understanding their behaviors, and then rewarding them to return to your store or online location.

Customer Loyalty Program

Likelihood to Recommend

TapMango Overview

TapMango is the most comprehensive Customer Loyalty and Online Ordering platform on the market. It is easy to use and highly configurable. And most importantly, it is fully branded, so YOU look like YOU. Check us out at https://www.tapmango.com

WebEngage

TapClicks

Lightspeed Retail

Postman

Sales Director

TapMango 2021-11-28 23:50:03

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customization capabilities

No problems

Start ups

Crm solutions

Provides a platform

E commerce

Large scale

Support is outstanding

New customers

Able to expand

Customer retention

Ease of use

Home

Customer Loyalty Program Software

TapMango has built trust with our customers based on the convenience of ordering and receiving orders; it has been great for our brand. We keep our potential customers and generate leads that are likely to become loyal prospects for our brand. Thanks to TapMango, we have been able to increase our sales and grow steadily as a business.

Through the use of TapMango in our business, we have been able to expand our brand reach.
We have experienced improvements in customer retention and sales generation.
It generates ease of use for us as a business when it comes to selling.
It makes it easy for our customers to browse, place and retrieve orders.

Without a doubt, it would be its price that, although it is worth it for all that it offers, can scare away small businesses and start-ups.

Your customer service is the added plus to the many advantages that this platform has given us.