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tawk.to

Score8.5 out of 10

20 Reviews and Ratings

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What is tawk.to?

Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features tawk.to has to offer, as determined by TrustRadius' reviewers.
Based on 20 ratings of tawk.to's features
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Top Performing Features

  • Chat history and transcripts

    Enables users to visualize past conversations and notes.

    Category average: 8.1

  • Chat reporting

    Standard or customizable reports with user engagement metrics.

    Category average: 7.9

  • Chat and web analytics

    Analytics that enable the tracking of user website visits and chat box interactions.

    Category average: 7.8

Areas for Improvement

Reviews

What users are saying about tawk.to.
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Stellar bang for your buck!

Incentivized
Colleen Parsons
Executive Assistant at Hills Real Estate Team - Hills Real Estate, LLC (1-10 employees employees)

Use Cases and Deployment Scope

We use tawk.to Monday - Friday from 8am - 5pm to monitor if online website users are trying to chat with us. The host platform for our site doesn't offer a live chat feature for us to utilize so this is a convenient, compatible solution for us! It makes it easy to answer people's questions and get them information in real time.

Pros

  • Speedy receiving and sending of messages
  • Can mark that you're active or inactive
  • Can see when people are on the site, even if they're not using the webchat

Cons

  • I wish it could somehow gather information (like at least someone's name) on chatters, in case we get disconnected

Return on Investment

  • It is an inexpensive way to make us even more reachable

Usability

Alternatives Considered

Zendesk Chat, Intercom and Birdeye

Other Software Used

kvCORE, QuickBooks Time, Dotloop

Great live chat software!

Verified User
Director in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

tawk.to has been great to work with. It was nice to have someone always on our site to be able to capture lead data. We saw a really nice increase in leads when we started using them.

Pros

  • User experience
  • the ability to communicate with website visitors
  • run in the background

Cons

  • hard to find previous conversations
  • I find myself looking through settings for a long time to make certain changes
  • I think the dashboard could use an overhaul

Return on Investment

  • immediate conversations
  • turn conversations into leads real time
  • has helped build the pipeline

Usability

A Flexible Chat Option - tawk.to

Prem Bhatt
Growth Marketer in Marketing at Ancient Routes (51-200 employees employees)

Use Cases and Deployment Scope

We usually recommend tawk.to to clients who need a good chat system for their website. The customization options are fantastic, the implementation is simple, and it's all completely free. We used tawk.to and their beautiful chat popup to successfully double customer conversions on some of our projects. Our clients appreciate the ability to track their website visitors' actions - it is much easier to upsell when you know how the visitors browsed your website, and it is much easier to answer product questions when you know where the visitor is from and which product page they are on right now. Overall, a very useful tool that I highly recommend!

Pros

  • Previously, potential customers had to email us with any questions they had, but now they can contact us easily and quickly, which helps us to satisfy them.
  • We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question.
  • The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.

Cons

  • What I always dislike about any software is the branding that comes along with it.
  • The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
  • Small errors can occur, causing the extension in the webpage to disappear.

Most Important Features

  • Real-time Monitoring
  • Native Mobile Apps
  • Customizable Widgets

Return on Investment

  • Ticketing Built-in
  • 100+ Integrations
  • Real Time Monitoring

Alternatives Considered

Intercom

Other Software Used

AWS CloudFormation, Bigin by Zoho CRM, Sendinblue, Trello

Live chat support for every business

Incentivized
Verified User
Analyst in Information Technology (11-50 employees employees)

Pros

  • Live Chat
  • Knowledge base / Ticket system
  • Internal Communication with team

Cons

  • Bot feature. Currently its not available.
  • In-chat email request instead of pre chat form

Most Important Features

  • Live chat support with Live typing feature
  • Internal communication with teams.
  • Alert for multiple agent on single visitor.

Return on Investment

  • Engaging with customers directly with live chat.
  • Gather customer data for live chat support.

Other Software Used

Zendesk Chat (formerly Zopim)

tawk.to is our top source of contacts and sales

Incentivized
Verified User
Manager in Sales (11-50 employees employees)

Pros

  • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
  • The whisper function is invaluable for keeping colleagues updated and giving staff training.
  • The 'Ban' function is great for quick action when you have a nuisance contact.

Cons

  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.

Most Important Features

  • The whisper function
  • The ban function
  • The visibility of the query before it's sent.

Return on Investment

  • Very positive, despite other forms of marketing, it remains our best source of contacts and therefore sales.

Alternatives Considered

HubSpot CRM

Other Software Used

HubSpot Sales Hub, Slack