TrustRadius Insights for tawk.to are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Value for Money: Many users have stated that Tawk.to provides excellent value for money. They appreciate the fact that it is a free live chat tool and find it to be the best option in terms of cost-effectiveness. Several reviewers have mentioned recommending Tawk.to to others due to its affordability and the quality of service it offers.
Customization Options: Users are impressed with the extensive customization options provided by Tawk.to. They mention that they can easily adjust the look and functionality of the chat tool according to their preferences. This level of customization allows them to create a chat experience that aligns with their brand and enhances customer engagement.
Mobile App Availability: The availability of a mobile app has been highly appreciated by users. They find it convenient as it allows them to respond to inquiries even when they are away from their computers. Being able to communicate with potential customers using their mobile phones gives them flexibility and ensures that they never miss an opportunity for engagement.
tawk.to has been great to work with. It was nice to have someone always on our site to be able to capture lead data. We saw a really nice increase in leads when we started using them.
Pros
User experience
the ability to communicate with website visitors
run in the background
Cons
hard to find previous conversations
I find myself looking through settings for a long time to make certain changes
I think the dashboard could use an overhaul
Likelihood to Recommend
I think it's great for small businesses. I wouldn't use it for a corporate setting but it's ideal for SMBs.
We use tawk.to Monday - Friday from 8am - 5pm to monitor if online website users are trying to chat with us. The host platform for our site doesn't offer a live chat feature for us to utilize so this is a convenient, compatible solution for us! It makes it easy to answer people's questions and get them information in real time.
Pros
Speedy receiving and sending of messages
Can mark that you're active or inactive
Can see when people are on the site, even if they're not using the webchat
Cons
I wish it could somehow gather information (like at least someone's name) on chatters, in case we get disconnected
Likelihood to Recommend
tawk.to is well suited for anyone who has their own website (especially if your website hosting platform doesn't have the capability for you to offer users to live chat with you). If you don't conduct business through a website, it might not be the most appropriate. We love that it's so slick to use!
We usually recommend tawk.to to clients who need a good chat system for their website. The customization options are fantastic, the implementation is simple, and it's all completely free. We used tawk.to and their beautiful chat popup to successfully double customer conversions on some of our projects. Our clients appreciate the ability to track their website visitors' actions - it is much easier to upsell when you know how the visitors browsed your website, and it is much easier to answer product questions when you know where the visitor is from and which product page they are on right now. Overall, a very useful tool that I highly recommend!
Pros
Previously, potential customers had to email us with any questions they had, but now they can contact us easily and quickly, which helps us to satisfy them.
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question.
The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
Cons
What I always dislike about any software is the branding that comes along with it.
The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
Small errors can occur, causing the extension in the webpage to disappear.
Likelihood to Recommend
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
I have been looking for a live chat software that I could easily use to communicate with customers and I found Tawk.to. A Live chat software that I can use to engage with my visitors and potential customers in real-time. It has features that will allow to monitor customer activity in real-time, share knowledge with team members. It is a great tool to help improve my customer support and get more conversions and sales. Its sleek and unique design makes it load faster and doesn't load on the website. Can able to read context for visitors while typing.
Pros
Live Chat
Knowledge base / Ticket system
Internal Communication with team
Cons
Bot feature. Currently its not available.
In-chat email request instead of pre chat form
Likelihood to Recommend
Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.
VU
Verified User
Analyst in Information Technology (11-50 employees)
We use tawk.to daily for most of our contacts. All visitors to our website can join us to chat in the popup box which takes them straight to a tawk.to chat. It is used by both our existing and prospective students/customers. It is used across our whole business and it is the main source of both contacts and sales for our company.
Pros
Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
The whisper function is invaluable for keeping colleagues updated and giving staff training.
The 'Ban' function is great for quick action when you have a nuisance contact.
Cons
It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
It would be great to be able to link directly to email so you can send templates to contacts.
Likelihood to Recommend
It's really good for new sales staff, especially when working from home. It is possible to offer support using the whisper function and ask questions of colleagues while you're in a chat with a contact. It's great to be able to revisit chats and address tasks for them when the chat is finished. It's a great way to collect contact information.
Tawk.to is used as our web chat platform. Its used by our customer service teams for any online inquiries
Pros
The "freemium" version is very good
Reliable
Easy to use
Quick to set up
Cons
Mobile compatibility issues at times with the chat icon too large and obstructing page features for users. No ability to customise this within our site.
Likelihood to Recommend
If your business needs to set up a quick, reliable and simple web chat service look no further.
