Stellar bang for your buck!
January 22, 2025

Stellar bang for your buck!

Colleen Parsons | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with tawk.to

We use tawk.to Monday - Friday from 8am - 5pm to monitor if online website users are trying to chat with us. The host platform for our site doesn't offer a live chat feature for us to utilize so this is a convenient, compatible solution for us! It makes it easy to answer people's questions and get them information in real time.

Pros

  • Speedy receiving and sending of messages
  • Can mark that you're active or inactive
  • Can see when people are on the site, even if they're not using the webchat

Cons

  • I wish it could somehow gather information (like at least someone's name) on chatters, in case we get disconnected
  • It is an inexpensive way to make us even more reachable
I think that it's very user friendly. And even in filling out this survey, I've discovered it has beneficial features that I didn't even know it had! It's a lot of capabilities all rolled into one. We're appreciate that tawk.to is an option for us since we haven't found another third party that fits so well with our needs.
We were drawn to tawk.to because of its ease of use. Other sites seemed complicated and expensive for what you get in return. We'd heard good things from another person in our industry that they'd had a good experience with it so we decided to give it a shot and have not regretted it!

Do you think tawk.to delivers good value for the price?

Yes

Are you happy with tawk.to's feature set?

Yes

Did tawk.to live up to sales and marketing promises?

Yes

Did implementation of tawk.to go as expected?

Yes

Would you buy tawk.to again?

Yes

tawk.to is well suited for anyone who has their own website (especially if your website hosting platform doesn't have the capability for you to offer users to live chat with you). If you don't conduct business through a website, it might not be the most appropriate. We love that it's so slick to use!

tawk.to Feature Ratings

Chat Automation
8.4
Real-time messaging
10
Chat notifications
10
Ticketing system
7
Third-party integrations
10
Chat widgets
7
Chat sentiment analysis
7
Chat transfer
8
Chat Analytics and Reports
10.0
Chat history and transcripts
10
Chat reporting
10
Chat and web analytics
10

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