ThunderTix Reviews and Ratings

Rating: 9.1 out of 10

Score

9.1 out of 10

Community insights

TrustRadius Insights for ThunderTix are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Navigation: ThunderTix is praised by many users for its easy navigation and intuitive interface. Several reviewers have mentioned that both the admin/selling side and the customer side of ThunderTix are user-friendly, allowing them to easily perform tasks without needing technical expertise.

Prompt Customer Support: The fast and efficient customer support provided by ThunderTix is highly valued by users. Many reviewers appreciate the quick response time and helpful assistance they receive whenever they need help with setting up seating charts or have questions. Some users have even mentioned that emails to ThunderTix's customer support were responded to within minutes.

Robust Codebase: Users commend ThunderTix for having a recently refactored and robust codebase, ensuring reliable performance. They appreciate that ThunderTix is frequently updated to keep up with the latest technology, providing them access to the most up-to-date features. Additionally, ThunderTix's commitment to adding new features based on user requests and votes is seen as an ongoing value-add for its customers.

Reviews

7 Reviews

ThunderTix: A suspiciously great review that I will proudly defend - with receipts.

Rating: 10 out of 10

Incentivized

March 30, 2024

Use Cases and Deployment Scope

ThunderTix is our sole ticketing system. They also handle concession sales at the box office, donation, and merchandise sales. They have been 100% reliable, remarkably responsive, and open to feature suggestions. Converting from our old system took only a few days. We started on a Tuesday were up and running in time for that weekend's event. It has been flawless from that point on for years.

I actively promote them as a product to other companies. When considering them, I discussed their code maturity, history and development practices with various people in their company as those are critical to long tern reliability and success. Obviously they passed with flying colors. We needed a solid solution on a rushed emergency timeline and I was prepared for an order of magnitude more effort. It was trivial and has been all along.

I know I sound like the mom of someone that works there, but I'm just a small business that needs ticketing to be taken care of. They are just good. Really good.

Pros

Uptime. Never experienced a service outage in over 7 years of use.
Customer support. Rarely needed but immediate and effective
Feature request and intelligent product expansion
Excellent integration with other mailing list services although they began offering some support for mailing lists themselves.

Cons

I honestly am not a power user for our organization, but hear no complaints. The times I have to use it, I quickly find and remember how things work. I have no material criticisms.

Likelihood to Recommend

The capability to check in customers using a simple phone app allows offloading a lot of box office tasks to unskilled ushers and volunteers. It's just circumspect for all our ticketing needs.

Jason Rice

Founding Board Member at Rover Dramawerks (1-10 employees)

Vetted Review

7 years of experience

View profile

Cost effective and efficient platform

Rating: 10 out of 10

Incentivized

December 29, 2023

Use Cases and Deployment Scope

We use ThunderTix to host ticket sales for events in our performing arts theatre at our clubhouse. It manages box office and online sales for us, as well as the entry process for each event. Their support team is incredibly helpful and responsive whenever we have an issue that needs immediate attention. This platform reduces our stress for inperson and online sales for our shows by filtering all sales through our payment gateway where we can track sales through either thundertix or our payment gateway.

Pros

Customer Support
Box Office Sales
Online Sales
Sales Reports

Cons

Some of their fees are unreasonable
Public display website is a bit sparse
user interface

Likelihood to Recommend

It is the cheapest and easiest to use platform, especially when compared to Ticket Spice and AudienceView. Ticket Spice is full of microtransactions and AudienceView's user interface is decades old and completely inefficient. Thundertix is easy to use and the prices are reasonable for ticket sales and supplemental packages for your account.

Mason Green

Administrative Assistant in Customer Service at Huntington Pointe Association (11-50 employees)

Vetted Review

1 year of experience

Great Product with Great Customer Service!

Rating: 10 out of 10

Incentivized

November 20, 2023

Use Cases and Deployment Scope

My company holds a raffle every year and we use ThunderTix to sell the raffle tickets online. The main business problem this product addresses is a customized page for us to sell our tickets online. We don't have to deal with the processing of anything it's all done through the ThunderTix system which saved us a lot of development time. It is a great product that fits our needs perfectly.

Pros

Good User Interface
Customer Service
Customization/Features

Cons

The only problem I've had with ThunderTix is there are so many features/customizations sometimes you have to do some searching to find the setting you're looking for, but the customer service has been excellent with pointing me in the right direction.

Likelihood to Recommend

I've only used ThunderTix for selling raffle tickets online for my employer so I can't speak for other scenarios but for our particular needs it works perfectly. It allows us to have a customizable sales page that includes our branding and it's easy for our users to understand as in the entire year we've been using it I've never had a customer have any issues with it.

Benjamin Bauer

IT Manager in Information Technology at ATA (11-50 employees)

Vetted Review

1 year of experience

ThunderTix Rocks!

Rating: 10 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

We use ThunderTix for our public event ticket sales. It provides us the ability to do online pre-event sales at a reasonable price. It is full-featured and allows multiple options for scanning tickets and getting our patrons in the door efficiently. I highly recommend ThunderTix for general admission events (that is all we do). Additionally, their customer service is outstanding. And, that is very meaningful to us in the current world environment.

Pros

Options for efficient ticket verification
Event page and ticket customization
Customer support

Cons

nothing comes to mind
still nothing comes to mind
nope, nothing comes to mind

Likelihood to Recommend

General admission events where you need to move people through the door efficiently

Bryan Bonahoom

Assistant Chief Brick Officer in Corporate at Brickworld, LLC (1-10 employees)

Vetted Review

9 years of experience

View profile

ThunderTix is the perfect online ticketing service for the live music business

Rating: 9 out of 10

Incentivized

March 15, 2021

Use Cases and Deployment Scope

I run a reputable live concert venue just outside of Houston, Texas. We present more than 300 ticketed concerts per year. We use ThunderTix for ticket sales for all of our concerts. Tickets are purchased online through ThunderTix. We use back-office features for reporting, seating, customer data management, etc.

Pros

Site is easy to use for both our customers and for us using in the back office
Platforms are aesthetically pleasing and easy to integrate
Thundertix rarely, or even never has any glitches. We have significant data relying upon Thundertix, and I am more than satisfied.
The management and/or ownership at Thundertix is fantastic to work with. They truly care. They have even added specific features that are available to all clients based on some of the needs that we have.

Cons

For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price.
Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats.

Likelihood to Recommend

If a company is happy with its own website and happy with its own means of promotion, ThunderTix is absolutely perfect. That is where we are. I get a dozen calls per year from companies begging for our business. No interest. I turned down a huge cash bonus to switch a couple of years ago. It wasn't worth it.

Matthew Davis

COO (Chief Operating Officer) at Main Street Crossing (11-50 employees)

Vetted Review

8 years of experience

ThunderTix The Best BANG for your buck

Rating: 10 out of 10

Incentivized

March 14, 2021

Use Cases and Deployment Scope

Main Street Crossing is an intimate music venue. We use Thundertix to manage all of our ticket sales. We average 5 shows a week and sell about 120-150 tickets. We use Thundertix for all of our ticket sales and management.

Pros

Thundertix is a WONDERFUL price that allows us to sell more tickets and increase our profits. The pricing of Thundertix is lower cost than anything else in the market.
Thundertix is always innovating and adding to features relevant to the current market.
Thundertix has great customer service, especially if you are willing to pay the premium price for over the phone customer support.

Cons

We pay a premium for the over the phone customer service. Thundertix is at such a good price point it’s worth it to pay the extra for this service. Their online customer service s great, but it can be difficult to get your point across sometimes without talking to someone on the phone.
Thundertix does not currently have any text message features in place. I hope to see that in the future.
Thundertix has many features and it can be difficult to utilize all of the features because there are just so many and they aren’t all intuitive.

Likelihood to Recommend

Thundertix is a wonderful program for tickets and events. The low cost makes it affordable and practical. Allowing the venue to retain profits.

Katie Hollis

Marketing Manager in Marketing at Main Street Crossing (11-50 employees)

Vetted Review

5 years of experience

ThunderTix - The Best in the Business

Rating: 10 out of 10

Incentivized

March 8, 2016

Use Cases and Deployment Scope

We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.

Pros

Excellent customer service.
Listens and responds to customer suggestions and implements changes based on user community suggestions.
One of the easiest systems to use. We tried several and this was the easiest we found by far.

Likelihood to Recommend

We are a community theatre and ThunderTix works great for us. We would believe any type of organization that plans and runs events would find it as beneficial as we do.

Brian Buttrey

Board Member - IT in Information Technology at Relax Unwind Balance LLC (11-50 employees)

Vetted Review

11 years of experience

View profile

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Reviews and Ratings

ThunderTix: A suspiciously great review that I will proudly defend - with receipts.

Rating: 10 out of 10

Incentivized

March 30, 2024

Use Cases and Deployment Scope

I know I sound like the mom of someone that works there, but I'm just a small business that needs ticketing to be taken care of. They are just good. Really good.

Pros

Uptime. Never experienced a service outage in over 7 years of use.
Customer support. Rarely needed but immediate and effective
Feature request and intelligent product expansion
Excellent integration with other mailing list services although they began offering some support for mailing lists themselves.

Cons

I honestly am not a power user for our organization, but hear no complaints. The times I have to use it, I quickly find and remember how things work. I have no material criticisms.

Likelihood to Recommend

The capability to check in customers using a simple phone app allows offloading a lot of box office tasks to unskilled ushers and volunteers. It's just circumspect for all our ticketing needs.

Jason Rice

Founding Board Member at Rover Dramawerks (1-10 employees)

Vetted Review

7 years of experience

View profile