ThunderTix: A suspiciously great review that I will proudly defend - with receipts.
March 30, 2024
ThunderTix: A suspiciously great review that I will proudly defend - with receipts.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ThunderTix
ThunderTix is our sole ticketing system. They also handle concession sales at the box office, donation, and merchandise sales. They have been 100% reliable, remarkably responsive, and open to feature suggestions. Converting from our old system took only a few days. We started on a Tuesday were up and running in time for that weekend's event. It has been flawless from that point on for years.
I actively promote them as a product to other companies. When considering them, I discussed their code maturity, history and development practices with various people in their company as those are critical to long tern reliability and success. Obviously they passed with flying colors. We needed a solid solution on a rushed emergency timeline and I was prepared for an order of magnitude more effort. It was trivial and has been all along.
I know I sound like the mom of someone that works there, but I'm just a small business that needs ticketing to be taken care of. They are just good. Really good.
I actively promote them as a product to other companies. When considering them, I discussed their code maturity, history and development practices with various people in their company as those are critical to long tern reliability and success. Obviously they passed with flying colors. We needed a solid solution on a rushed emergency timeline and I was prepared for an order of magnitude more effort. It was trivial and has been all along.
I know I sound like the mom of someone that works there, but I'm just a small business that needs ticketing to be taken care of. They are just good. Really good.
- Uptime. Never experienced a service outage in over 7 years of use.
- Customer support. Rarely needed but immediate and effective
- Feature request and intelligent product expansion
- Excellent integration with other mailing list services although they began offering some support for mailing lists themselves.
- I honestly am not a power user for our organization, but hear no complaints. The times I have to use it, I quickly find and remember how things work. I have no material criticisms.
- I only have comparison to a large very expensive former system and a homegrown we developed, but it remains cost effective and less expensive than competitors so I have zero interest in trying something else.
Our former system morphed into some other company I have not kept up with. They were costly, inattentive and flat out tried to back-charge us thousands of dollars. I really haven't looked back and am ridiculously loyal to ThunderTix
Do you think ThunderTix delivers good value for the price?
Yes
Are you happy with ThunderTix's feature set?
Yes
Did ThunderTix live up to sales and marketing promises?
Yes
Did implementation of ThunderTix go as expected?
Yes
Would you buy ThunderTix again?
Yes
ThunderTix Feature Ratings
ThunderTix Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have not required anything more than the standard contract.
Yes - I can't remember the specifics, but twice we have had issues and reported them. They escape my memory because they were resolved before there was a significant impact on our business.
The setup process was out greatest involvement level and that was two or three days of a couple long phone calls and an email trail. They helped us export our customer list, format it for them and for the mailing list service we had selected - prior to their more recent developments of internal mailing list options.
It was very easy and very competent, almost forgettably trivial for us.
It was very easy and very competent, almost forgettably trivial for us.