ThunderTix - The Best in the Business
March 08, 2016

ThunderTix - The Best in the Business

Brian Buttrey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ThunderTix

We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.
  • Excellent customer service.
  • Listens and responds to customer suggestions and implements changes based on user community suggestions.
  • One of the easiest systems to use. We tried several and this was the easiest we found by far.
  • It has reduced our administration time. We were doing a lot of manual work before. Patrons had to leave voice messages and we would return them.
  • It allows our patrons to self-service their own requests and get immediate service instead of waiting on us to return calls.
We felt ThunderTix was easier to use not to mention lower in cost to us and to our patrons.
We are a community theatre and ThunderTix works great for us. We would believe any type of organization that plans and runs events would find it as beneficial as we do.

Using ThunderTix

20 - Community Theatre
1 - Very easy to use even if you don't have an IT background. We have several "non-techie" (in their own words) people and their love the system and how easy it is to use.
  • Ticket management
  • Customer Self-Service
  • Integration into Facebook and our existing website
We have been with them for over a decade and have no interest in leaving.

Evaluating ThunderTix and Competitors

Yes - Originally we handled everything via pen/paper and voicemail. We were able to find a free tool that helped us manage tickets and allow users to order tickets but got a lot of complaints about it, even though it was an improvement. When we found ThunderTix we had some concerns at first, but our patrons and our board members simply love it now.
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
For us, ThunderTix provided the best range of tools to meet our needs for the lowest cost. We were lucky that we found them.
We evaluated it thoroughly and when we went live it lived-up to our evaluation expectations.

ThunderTix Implementation

It was an easy transition that took less than a month from planning to implementation.
Change management was minimal - We are a small organization and as such do not use change management.
  • There were no issues.

ThunderTix Support

They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes and extremely quick. We rarely have to wait more than a day. Most issues are solved the same day if not on the same call. The support team knows the product very well and almost never have to escalate the issue to another groups for resolution. They have the best customer support I have ever encountered.
Every time have needed to call, their always answer the phone. I have never been sent to voicemail. When they answer the call, they are always friendly and happy and know you by name and company. They are on a first name basis and have a history with their clients that puts us at ease.

Using ThunderTix

ThunderTix is designed to work where you need it to work regardless of device or platform.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Clean functionality
  • Easy step-through process of setting-up events
  • Easy to make changes
Yes - The ThunderTix tool is set-up to be used in both a regular PC browser as well as on tablets and mobile devices. It works very well on all platforms and their is wonderful consistency throughout. It is as easy to administer from my phone as it is to administer from my desktop PC.