TransTrack Manager

TransTrack Manager is a transit business analytics and data management system provided by TransTrack Systems®. According to the vendor, it efficiently consolidates data from various sources to facilitate performance monitoring and reporting in the transit industry. The product caters to transit agencies of all sizes and is used by professionals in the transit industry, transportation and logistics, operations management, fleet management, and data analysis.

Key Features

TransTrack Manager Application: According to the vendor, this application acts as a system consolidator and data warehouse, focusing solely on key transit agency information for display using business analytics. It effectively aggregates data from multiple sources to enhance performance monitoring and reporting.

Modules Customization: The vendor offers 14 modules that can be customized to meet specific needs and preferences.

Key Performance Indicators (KPIs): According to the vendor, the system provides 16 primary KPIs for monitoring transit agency performance. It also offers numerous secondary measurable metrics for in-depth analysis.

Canned Reports: The vendor provides 271 pre-built reports that are ready for review and presentation. These reports cover various aspects of transit agency operations, performance, and financials.

Data Aggregation: According to the vendor, the system efficiently gathers data from multiple sources, including fareboxes, AVL data, and dispatch. It consolidates the necessary data for transit performance management and business analytics.

Analytics and Reporting: The vendor claims that the system offers multiple display formats for standard reports, allowing users to quickly assess agency performance. It also provides a self-serve analytics customization tool for tracking, reporting, and visualizing any data point. Users can export data from views and reports in PDF format or for use in Microsoft Excel.

Customer Service Tool: The vendor's system manages the entire customer feedback process, from initial call to investigation closure. It enables direct entry of customer information, nature of complaint or commendation, and incident details.

TransTrack TAM Tool: According to the vendor, this tool assists public transit agencies in performing Transit Asset Management (TAM) planning and reporting, helping them comply with Federal Transit Administration's (FTA) TAM requirements.

Fleets Data Collection: The vendor states that the system compiles ridership data from various sources, such as APC and digitized fareboxes. It segregates ridership data by fare type, route, and time of day.

Operating Efficiency and KPIs: According to the vendor, the system collects and reports operating data from fareboxes, AVL data, and dispatch. It provides operator efficiency, route efficiency, and incident reporting based on operator, route, and time of day.

Facilities Management: The vendor's system effectively manages facility maintenance, parts inventory, and purchasing for transit facilities. It tracks parts inventory, work order management, and warranty information.