Treasure Data stacks up competitvely in the landscape of CDPs
Use Cases and Deployment Scope
We are the parent company of 18 home service brands and use Treasure Data to analyze customer and sales data as to constantly evolve our marketing. We actually market directly to our franchise owner's customers so very much B-to-C with a little B-to-B as well. Our brands all have unique customer cycles, average sale numbers, etc., which makes our job complicated. I can't say enough positive things about how easy Treasure Data is to work with and how willing they are to help us tackle the most complicated problems.
Pros
- Customer Service/Partnership - willingness to have calls, meetings, etc.
- Works with our email platform vendor and our IT partners on our behalf.
- Treasure Data Academy is really detailed.
Cons
- Journey orchestration is finally here but still in it's infancy, a bit behind the curve.
- Treasure Data needs to be more service oriented, not just in sales.
Likelihood to Recommend
Treasure Data is a great product if you know how to use it. The fact that the CDP really doesn't do any training besides Treasure Data academy is frustrating. I inherited the platform and wish there would have been more documentation.
