TrustRadius Insights
TripMaster has been a useful solution for transportation agencies, as it allows them to operate more efficiently. Its user-friendly …
Overview
What is TripMaster?
TripMaster, from CTS Software in North Carolina, is a transportation management application platform providing automatic scheduling and reservation management, rider portal and ticketing, and other features.
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What is TripMaster?
TripMaster, from CTS Software in North Carolina, is a transportation management application platform providing automatic scheduling and reservation management, rider portal and ticketing, and other features.
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Product Demos
TripMaster 5 Minute Demo
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Product Details
- About
- Tech Details
What is TripMaster?
TripMaster Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
TripMaster has been a useful solution for transportation agencies, as it allows them to operate more efficiently. Its user-friendly interface reduces the amount of time required to complete reports and requires minimal training, allowing drivers to navigate the program with ease. Customers attest to the prompt and professional support provided by TripMaster's customer service team when needed.
The software's ability to retrieve and export data is a significant advantage, making it easy to track information for tax purposes and reporting. Additionally, the GPS system helps drivers find most addresses, and they can see new additions to their route in real-time. This feature increases efficiency and saves time, which is crucial in such competitive markets.
Custom reports can be created for upper management with ease, which is helpful for different demographics. Companies have noted that they have experienced a big savings due to automation, ease of use, customization, and increased efficiency, all of which has saved them time and money. Lastly, TripMaster has increased company transparency and improved communication throughout the report and billing process. As a result, companies using this software have been able to operate with confidence knowing that they won't leave riders stranded without a ride.
Efficient Tracking: Reviewers have found TripMaster's tablet-based operating software to be easy to use and efficient in tracking live data from the vehicles. This feature has been mentioned by several reviewers who appreciated its accuracy and timely reporting, making it easier for them to manage their fleet.
Auto-Scheduling: The auto-scheduling feature of TripMaster is a favorite among users as it makes scheduling and running reports quicker compared to doing it manually. Several users have mentioned this feature, which has increased transparency through better communication among team members, thus avoiding scheduling confusion.
Reliability: Users find the software very reliable and appreciate how much inefficient work that was previously done manually can now be automated using TripMaster. Several reviewers have commented on this aspect of the software, highlighting its reliability and ease-of-use for small or larger agencies.
Offline and GPS issues: Several users have reported that the software frequently goes offline and has issues with GPS tracking, causing delays and frustration for dispatchers and drivers.
Difficulty building custom reports: Many users have found it challenging to build custom reports due to the specifics being scattered in multiple places within the software, making it a time-consuming task.
Inability to edit or delete trips easily: Some users have had difficulty editing or deleting scheduled trips as it requires several steps, causing frustration and wasting valuable time.