TrustRadius Insights
Trustmary offers an automated NPS and eNPS survey system that solves the problem of gathering valuable data about clients and employees. …
Starting at $290 per month
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What is Trustmary?
Trustmary is an automated marketing platform designed to help small and medium-sized online businesses measure their Net Promoter Score (NPS) and gather customer feedback in order to improve conversion rates. With Trustmary, marketers can collect unlimited customer feedback and convert it into written...
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Get StartedPricing
Starter
$290
Cloud
per month
Business
$390
Cloud
per month
Pro
$590
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://trustmary.com/pricing/?type=ful…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $290 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Trustmary?
Trustmary is an automated marketing platform designed to help small and medium-sized online businesses measure their Net Promoter Score (NPS) and gather customer feedback in order to improve conversion rates. With Trustmary, marketers can collect unlimited customer feedback and convert it into written or video testimonials, which they can then display on their websites. The platform also includes lead gen forms and widgets that generate more leads while optimizing the conversion rate through A/B tests.
Trustmary encourages collaboration between Customer Experience, Customer Success, and Marketing teams by bringing them together onto one fully-automated platform. By providing insights into opportunities for generating more leads and improving conversion rates based on NPS scores, Trustmary helps companies streamline their sales funnel by presenting a continuous stream of authentic testimonials from satisfied customers. In short, Trustmary enables online businesses to build trust with prospective customers through social proof while maximizing lead generation strategies with minimal effort.
Trustmary Video
Company CEO Interview
Trustmary Competitors
- Podium
- SurveyMonkey Enterprise
- User Testing
Trustmary Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Trustmary is a software tool for lead generation.
Trustmary starts at $290.
Podium are common alternatives for Trustmary.
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Trustmary offers an automated NPS and eNPS survey system that solves the problem of gathering valuable data about clients and employees. Users have reported that the software's automation saves them time and effort in collecting customer feedback, enabling them to focus on other areas of their business.
The software's systematic approach to measuring NPS helps users track their progress weekly, showcasing the impact of their hard work. Users can share the results with all employees each month, leading to a positive impact on morale and motivation. Trustmary's visually appealing feedback system provides a flexible tool for measuring both NPS and yearly customer surveys, which has led to more trustworthy services based on important data from customer satisfaction and publicly given recommendations. Additionally, users have noted that the dashboard is user-friendly with no training required, and customer service is helpful and great.
Easy-to-use software: Several users have praised Trustmary for being an easy-to-use tool for collecting feedback from customers. They appreciated the automation feature that ensures no customer is left behind when it comes to asking for feedback. The intuitive interface and efficient automation make it simple and quick to gather feedback from customers, even those working in municipal, corporation, and official settings.
Quick and efficient feedback gathering: Many reviewers found Trustmary to be a fast and effective tool for gathering customer satisfaction data. They noted how easy it was to collect recommendations from customers using Trustmary, which positively impacted their sales. Moreover, the intelligence in sending surveys made the process super-fast to deploy, indicating the software's efficiency.
Versatility: According to some reviewers, one of Trustmary's strengths is its versatility since it can be used for gathering not only customer feedback but also employee and training feedback. This makes it useful for businesses looking to improve their overall operations by collecting valuable insights from their employees as well as customers.
Difficult to Use: Some users have found Trustmary difficult to use due to its many features. It takes time for them to get used to the software, and this can be frustrating.
Limited Customization: Users have expressed disappointment over the limited customization options in Trustmary. They feel that it lacks adequate metrics besides NPS and more APIs to improve functionality.
Poor Customer Support: A few users were not satisfied with the customer support provided by Trustmary. They found it unhelpful, which resulted in issues while doing tasks quickly.