Name: Turvo-Charging the Customer Experience: How Lineage Logistics Is Transforming the Supply Chain
Uploaded: 2021-01-20T22:33:41.000Z
Duration: 47 min 18 s
Description: How Lineage Logistics Is Transforming the Supply Chain

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### Transportation Management
Users consistently praise Turvo's transportation management capabilities, highlighting its ability to streamline operations, enhance visibility, and improve overall efficiency. The platform's centralized approach to managing shipments and integrating various processes has been a game-changer for many users, allowing for better collaboration among teams and informed decision-making. Despite some minor drawbacks mentioned, such as a lengthy onboarding process and occasional delays in support responses, the general consensus remains highly positive regarding Turvo's transportation management functionalities.

### Logistics Operations
Users appreciate how Turvo's logistics operations capabilities have streamlined their processes, providing a centralized platform for enhanced collaboration between teams. The platform's flexibility enables employees to work efficiently from any location, contributing to improved operational visibility and decision-making. While some users have highlighted minor drawbacks, such as the need for more immediate delivery visibility features, overall feedback emphasizes the positive impact of Turvo's logistics operations functionality on their business operations.

### Load and Shipment Handling
Users appreciate Turvo's streamlined approach to load and shipment handling, citing features like quick load builds, centralized tracking, and improved efficiency. The platform's ability to consolidate processes and provide real-time visibility into shipments has garnered positive feedback, with users noting a significant increase in operational efficiency. Additionally, the ease of updating loads by drivers has been highlighted as a time-saving feature that simplifies logistics management. Despite some minor suggestions for enhancements, overall sentiment towards Turvo's load and shipment handling capabilities remains largely positive among users.

### Customer Relationship Management
Users consistently highlight Turvo's customer relationship management capabilities as a key strength of the platform, emphasizing its effectiveness in facilitating smooth communication and collaboration with customers of varying sizes. While some users express concerns about the platform's suitability for larger customers, the majority appreciate the ease of use and the value it brings to their operations. The ability to make informed decisions, enhance data integrity, and improve overall customer satisfaction are commonly cited benefits of Turvo's customer relationship management features.

### Driver Management
Users appreciate Turvo's driver management features for their efficiency and user-friendly interface. The ability to track drivers in real-time and make quick adjustments to routes has been highlighted as a significant advantage. Additionally, the integration of the Turvo Driver App and the ease of uploading pictures directly from the app have been well-received by both employees and customers. The flexibility to accommodate changes in shipments and add stops easily has further enhanced the overall driver management experience for users.

Turvo's platform has been praised by users for its ability to solve various business problems in the logistics industry. Compared to other portals focused solely on data, Turvo stands out as an interesting and fun TMS portal that promotes team connectivity. The platform's functionality and effectiveness contribute to greater transparency in logistics scheduling, enabling teams to make more informed decisions with data integrity and eliminating the need for workarounds in their current TMS. 

One key use case that sets Turvo apart is its smart tech solutions, which are transforming the supply chain industry for both tech-savvy and non-tech-savvy customers. Users have successfully shifted from legacy systems to Turvo's modern technology, enabling them to scale their businesses. With Turvo serving as the main operating system for companies, handling all transactions and integrating with other applications, teams can consolidate processes on a single platform, increasing efficiency and allowing for remote management of shipments. Additionally, Turvo's driver app and photo upload feature have enhanced the overall experience for drivers.

Another business problem solved by Turvo is the need for visibility in the ever-changing logistics landscape. By providing a TMS that offers end-to-end visibility and eliminates operational clutter, Turvo helps companies stay up-to-date and simplify processes in this fast-paced industry. It enables quicker load builds and tracking on a single screen, enhancing business performance. Moreover, Turvo's platform allows teams to communicate and collaborate with customers in one place, streamlining operations.

Furthermore, businesses using Turvo have experienced major cost savings and increased profits due to simplified processes and the acquisition of high-revenue customers. The platform not only connects carriers, customers, and staff but also combines operations and accounting into a single platform—allowing teams to work in unison. Users have found it easy to make changes to shipments through Turvo's intuitive interface, resulting in improved logistics management.

In summary, Turvo solves business problems by providing a user-friendly platform that enhances team connectivity, transparency, and efficiency in logistics scheduling. Its smart tech solutions, end-to-end visibility, streamlined operations, and cost-saving features have made it a valuable tool for businesses seeking to optimize their supply chain operations.

Visually Appealing Interface: Users have consistently praised Turvo for its visually appealing and progressive interface. Many reviewers have found the interface enjoyable and easy to use, contributing to a positive user experience.

Seamless Integration with ERP Systems: Several users have highlighted the value of Turvo's integration with their ERP systems. This feature streamlines their workflow by allowing them to seamlessly integrate bills and other data, saving time and effort.

Excellent Customer Support: Reviewers have repeatedly commended the Turvo team for their helpfulness and receptiveness to feedback. Users appreciate that the team is open to new ideas and has fostered a positive working relationship. The dedication of the Turvo team in ensuring customer success has been highly regarded by multiple users.

Difficulties viewing scheduled deliveries: Some users have found it challenging to see what loads are scheduled for delivery on a specific day, as they mention that there is no easy click option for this information. Multiple reviewers in the logistics industry have expressed their desire for a more convenient way to view the day's deliveries.

Lack of flexibility in updating bills: Users have expressed the need for enhancements to Turvo's platform when it comes to updating bills with additional costs after they have been imported into their ERP system. Several reviewers have mentioned looking forward to seeing improvements in this area. 

Slow response time for support: Users have voiced their dissatisfaction with the slow response time when seeking help from Turvo's support team. They feel that their queries and concerns are not addressed promptly, indicating that there is a need for improvement in terms of responsiveness.

Turvo is a multi-enterprise collaborative platform specifically designed for the global supply chain. The Turvo platform connects people and organizations across the supply chain, allowing shippers, logistics providers and carriers to digitally transform their workflows with cloud-based software and mobile applications. The technology unifies all systems, internal and external, to provide an end-to-end system of record set for all operations and analytics, while eliminating redundant manual tasks and automating business processes.

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How Lineage Logistics Is Transforming the Supply Chain

Turvo-Charging the Customer Experience: How Lineage Logistics Is Transforming the Supply Chain

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What is Turvo?